Maytag Amana can't level a washer or level with me! Abbotsford British Columbia

We purchased a stainless steel tub washer in 2003 as a gift for our daughter. Buying a Maytag to get the best we thought. Here is her story.

It has an "automatic" levelling system. This means that at the back there are no little feet to adjust. This is really too bad because it never did level properly. I phoned the dealer and told him this but his response was "its automatic, follow the instructions and it is level". I had and so had their installer.

So this "helpful" dealer said "you must be loading it wrong". After 30 years of loading machines with no problems I didn't think so. Well says he "it must be level, its automatic!" I was getting nowhere but mad so I said " Well, I guess we'll talk when the bearings etc. wear out".

It was noisy from the start and by 2006 it was leaking and grinding. So out came the repair man. I have the huge box of parts (they said $350 worth-they paid for parts) and $300 bill for labour on a pretty new machine (I paid). Guess that adds up to a new machine. I told him it never had levelled properly. He said "It's automatic!" Really says I. Well I have a good old level right here and you take a look.

After numerous phone calls they agreed to replace the "automatic" levelling system. I told them I really just wanted a new machine since I had already paid twice. I tried to get the little adjustable feet but this design model doesn't allow it. I paid another $68 service. It still doesn't stay level - the drum tips off to the back when it fills with water and of course, it makes noise. I can go and pull it forward inside but it seems to me that an automatic machine shouldn't need me to stop it mid--cycle. I'm tired of talking to them but I was really glad to find your site and find out I was not alone in thinking that Maytag is really crummy.

Bill
Abbotsford, British Columbia
Canada