- Report: #99716
Report - Rebuttal - Arbitrate
Complaint Review: Maytag Appliances
Maytag Appliances403 West Fourth Street North Newton, Iowa U.S.A.
Maytag Appliances Refrigerators have known defective parts and refuse to repair. Rip-off! Newton Iowa
*Author of original report: Maytag promises to contact me but nothing after 10 days
*Consumer Comment: Maytag owner of a side by side frig
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Adaptive Defrost Control (ADC) board which causes it to freeze up and not cool at all. I contacted a few service companies and after describing my problem, all of them were able to tell me the problem without a service call, and also tell me this is a known problem with maytag refrigerators.
On July 13, 2004 I had a service person from a local area appliance service company make a service call which confirmed my problem. The service call cost me $200 ($80 part + $40 to come out + $50 labour + tax). I do not expect a $2000+ fridge from a company that prides itself on long lasting appliances to need a $200 service call after 4 years. This service person also told me this was a known problem maytag refrigerators and the part was defective. I searched the web for similiar problems and found dozens of examples of people with the same problem.
I contacted Maytag with my complaint and asked them to confirm that this is a defective part and compensate me for my troubles. I also asked them to provide details on the number of times this part is failing under warranty and the number of parts they ship out for after warranty service. They denied any problem, refused to provide any relief and refused my request for information. I encourage anyone with a similiar experience to post a report here and let Maytag know that you have done so.
This report was posted on Ripoff Report on 07/20/2004 10:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/Maytag-Appliances/Newton-Iowa-50208-0039/Maytag-Appliances-Refrigerators-have-known-defective-parts-and-refuse-to-repair-Rip-off-99716. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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