- Report: #1164590
Report - Rebuttal - Arbitrate
Complaint Review: Maytag Extended Service Plan
Maytag Extended Service PlanInternet USA
Maytag Extended Service Plan Buyer Beware Internet
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
On 07/21/14 I called 800-344-1274 to look into getting service on my Maytag washer. It is less than 6 yrs old and it stopped washing. It started by going off balance. It didn't matter if it was 6 towels or a dozen. When it came to the spin cycle it stopped. Apparently I spoke to a Marla and she offered me 2 options. 1) Repairman to come out and diagnos the problem for roughly $65.00 but did not include parts and labor OR I could go with the extended warranty for roughly $365 which included the diagnostic, parts, labor AND a 1 year warranty.
Originally I opted for the less price and over the course of 2 hrs I received 2 calls to set up service for Friday 07/25/14. After thinking about it and the previous cost of replacing the rubber seal ($250) I call back speaking to Courtney, canceled the original order and paid for the extended warranty. They ran my credit card and was told to expect a call to set up service. No call was ever received I called later that evening at 5:40 (800-626-4342) and was told myaccount was being sent to locating. to find s Maytag Service repairman and to allow 24-48 hrs...no calls received on 07/22/14. I called 800-626-4342 on 07/23/14 and spoke to Stacy and I flipped. She stated my account although paid was on a suspension status.
I explained that the card was ran and cleared my bank on 07/21/14 in which she told me it was a billing issue and had to call 866-730-6094, call ref#31148927. Called 866-730-6094 on 07/24/14 I believe I spoke to April. She confirmed my account was in good standing and transferred me back to the extended service dept to get service scheduled. I spoke to Norma and when she asked me a 3rd time for my phone# I suggeted she turn the volumn up on her phone and demanded to speak to a supervisor. I then spoke to Kim (alledged supervisor) she send a service order in and now the earliest appointment is on Weds 07/30/14 when I was originally quoted for Friday 07/25/14.
I explained that I am trying to potty train a puppy and have towels in need of washing asap which are now ruined and will be thrown away. I also explained that I am going in for knee surgery and can't take the dirty clothes up and down the stairs and would prefer not to recouperating in a condo that smells like pee and I am under a no weight bearing order after surgery for 7 days.
I have been given the run around and their customer service is so bad I can't even give it 1 star. I asked for a discount, partial refund OR to look at my fridges ice maker as part of the service, something to rectify this horrific and stressful situation. I was told I would have to purchase ANOTHER SERVICE WARRANTY or I could cancel the warranty (which would still leave me with a broken washing machine that is not yet 6 yrs old) I was interrupted (even by the supervisor), talked over and at but not with. I have now made about 6 calls not including transfers to get resolution. I paid for service and received headache. Substandard service, TOTAL RIP OFF.
This report was posted on Ripoff Report on 07/24/2014 05:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Maytag-Extended-Service-Plan/internet/Maytag-Extended-Service-Plan-Buyer-Beware-Internet-1164590. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.