ED Magedson – Founder
Maytag Unacceptable Customer Service from Call Center Team Nationwide
Model # MFI2568AES
Serial # 10569376JA
I have become highly disappointed in the Customer Service that I have received over the past week from Maytag. It started when my fridge began clicking throughout the day. I figured that it would stop after a couple of days.
Well it has been about 17 days now, and there is no end in sight. I reviewed many other reviews online, and it appears that this issue has been going on for some time now, with no solution. I called Maytag about this concern. The first young employee told me that I would get a call back from a team that the subordinates send these request to within 5-7 business days. That request was on a Monday.
I noticed that the fridge began to lose some of it's temperature because the ice dispencing flap was opening and closing. I called in a second time the following Thursday. This employee stated that someone will be calling me within 24-48 business hours. Again....no follow-up. I take the time out of my day to call them a third time on the following Monday. Again I am told that i will have a follow up within 24-48 hours.
It is now Tuesday night. Wednesday at 10 AM will make 48 hours. Have I received a single call back.....No. This "High Valued Fridge" has caused our family to stay up for long periods at night. I have a 5 month old that can hear this fridge on the second story of our home. Yes....it is that loud. Would I recommend this fridge to anyone....NO!!!! Will I let this go.....NO!!!!!!
I have worked in a Call Center setting for 6 years, and would expect someone to be on a corrective action for not following up. I have had 3 different employees tell me that I will have a follow up, yet no resolution.
What do I expect as a consumer? I want Customer Service. I don't want something that I do not deserve. That is not my motive. However, I do expect a company to find a way to solve this growing concern that many customers have provided.
What say you Maytag?
This report was posted on Ripoff Report on 05/13/2014 08:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Maytag/nationwide/Maytag-Unacceptable-Customer-Service-from-Call-Center-Team-Nationwide-1146469. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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