• Report: #913852

Complaint Review: Mazda North American Operations

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  • Submitted: Wed, July 18, 2012
  • Updated: Wed, July 18, 2012

  • Reported By: ancora — Oceanside California United States of America
Mazda North American Operations
1444 McGaw Avenue Irvine, California United States of America

Mazda North American Operations Mazda sold vehicles with defective parts and the consumer has to pay for it. Irvine, California

*Consumer Comment: All of team rebutts are out of warranty

*Author of original report: Mazda North American Operations

*Consumer Comment: Thanks for clarifying

*Consumer Comment: Is it your contention that Mazda's service bulletin somehow...

*Author of original report: Extended warranty irrelevant.

*Consumer Comment: Did you purchase an extended warranty?

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Have a 2007 Mazda 5, with 34,000 miles purchased new. The purge solenoid valve failed and Mazda refused to cover the part under warranty even though Mazda Service Bulletin #01-003/09 states, " The purge solenoid valve manufacturing process has been changed to eliminate this concern." Ergo, Mazda sold a vehicle with a defective part and the consumer has to pay for their mistake. In my case, the Mazda "mistake" cost me $280.43.

This report was posted on Ripoff Report on 07/18/2012 10:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/Mazda-North-American-Operations/Irvine-California-92614/Mazda-North-American-Operations-Mazda-sold-vehicles-with-defective-parts-and-the-consumer-913852. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

All of team rebutts are out of warranty

AUTHOR: The Outlaw Josey Wales - (United States of America)

 Rebutts are alwauy nonsense
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#2 Author of original report

Mazda North American Operations

AUTHOR: ancora - (United States of America)

Mazda in it's own bulletin admits the part was defective. Mazda's lack of quality control is the fault of the consumer? I think not. 
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#3 Consumer Comment

Thanks for clarifying

AUTHOR: coast - (USA)

Ohh, OK. Now I have a better understanding of the message you were attempting to convey. When you wrote, "Mazda refused to cover the part under warranty", your actual complaint was that Mazda was unwilling to offer a free repair on an out-of-warranty product. Thanks for clarifying.
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#4 Consumer Comment

Is it your contention that Mazda's service bulletin somehow...

AUTHOR: Ken - (USA)

oblligated them to replace yours, no matter how many miles or years on your car?

The statement does NOT agree to replace the parts at ANY interval or time it might fail.

Pretty liberal interpretain of how these things work.. get over it.

"Extended warranty irrelevant.
AUTHOR: ancora - Oceanside (United States of America)
SUBMITTED: Wednesday, July 18, 2012POSTED: Wednesday, July 18, 2012
I did not have the extended warranty which is irrelevant, as in Mazda's own words from Service Bulletin #01-003/09, "The purge solenoid valve manufacturing process has been changed to eliminate this problem." That statement admits that the part was faulty and the manufacturing process had to be changed."
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#5 Author of original report

Extended warranty irrelevant.

AUTHOR: ancora - (United States of America)

I did not have the extended warranty which is irrelevant, as in Mazda's own words from Service Bulletin #01-003/09, "The purge solenoid valve manufacturing process has been changed to eliminate this problem." That statement admits that the part was faulty and the manufacturing process had to be changed. 
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#6 Consumer Comment

Did you purchase an extended warranty?

AUTHOR: coast - (USA)

"Mazda refused to cover the part under warranty"

That's because the vehicle is no longer under warranty. The 36 month/36,000 mile warranty expired two years ago. Apparently you thought it was still under warranty because it has 34,000 miles. Did you purchase an extended warranty that you didn't mention in your report?
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