I have to complain and hope that something gets done at my local Mc Donalds.
I have been to several resteraunts in my city and all around but the Mc Donalds on Tara Blvd in Jonesboro is the worst anywhere. I have been there often and every time I realize why I don't go back because of all the mistakes, etc!
My laast visit I ordered about $15 worth of food and checked the boxes and everything looked ok but when I got them home and opened them up my Southern Style Chicken Sandwich(s) had ketchup all over them and Mayonaise, as it usually just includes pickles and I didn't ask for it. I didn't want to drive all the way back and so I scrapped it off and I ate part of the sandwich. At the window while I was there, a lady was in front of me screaming at the guy that her order was wrong also.
This has happened so many times and everyone is so mean and hateful!! The time before last when I went there I received a wrong order and I noticed it as soon as the guy handed it to me and I told him nicely that it was the wrong order and he said no it isnt and slung the bag to me and left the window. I waited and when he returned I was still nice and told him exactly what I had ordered and he blunt out said "NO I Didn't," What was his problem, he didn't even take my order or money and he is calling me a liar. I was very hurt and angry also and I took the bag of food but I didn't eat it, not because that it was the wrong order but because I had lost my appetite.
I called information and got the number for Mc Donalds and called the manager as soon as I got home and I have never ever called any resteraunt to complain but I was so angry at that young black kid!! The manager answered the phone and didn't ssound like she gave a care but did apologize but I would have rather had an apology from that guy and I bet you that he wouldn't have apologized. I cannot tell anyone who is reading this how mean that he was, I will never forget it.
I now wished that I would have cussed him out, but that is just not me. I have been to this location Mc Donalds several times because it is the only one here and convienent to my work and always have a bad experience, espessially with the night shift.
I have been given wrong change back 3 times and I had to complain and one time I knew for a FACT that she was trying to steal from me because she looked at me weired and folded it up handed it to me and walked off, I knocked on the window and told her that I gave her a $20 and she allready new how much to give me back. She made it very obvious she was trying to steal!! I can name you a thousand bad experiences.
Last week when I went through the drive through I waited 15 minutes for someone to take my order because I was counting on my clock in the car, and I was just about to drive to the window when a guy asked for my order. By this time I had quite a few people behind me and I got to the first window and nobody was there, a few minutes later a guy came and took my money and I went to the next window to get my order. As I left the second window with my order there was tons of cars waiting in line but when I got there it was no one behind me.
There really needs to be something done because I love Mc Donalds food, espessially the Southern Style Chicken Sandwich and fries but I am tired of my order being wrong and waiting a long long time in line. I mean everything is bad! They are always out of ice cream and they claim that they are out of ketchup packets all of the time and they are just plain rude. I keep hoping that they will get new management in for the past few years but so far nothing.
I believe it is only this Mc Donalds because I have only had one other bad situation at another Mc Donalds but I heard that the lady was put in jail for "something" This situation was at the Walmart in Riverdale Mc Donalds. There was a manager working there and she sounds mentally retarted but I am not sure what is wrong with her. She can talk but her voice is wierd! Ok I have seen her there at Walmart Mc Donalds a few times and everytime I go there I order a combo meal but she puts up a sign saying that the drinks are out of order but I don't know why. She doesn't tell me while she is ringing up my order but then she sais that I can't get a drink. I asked her if I could get something else for the same price and she said NO. I didn't fuss or anything about it but she was being rude, I am getting tired of people being so rude while I am nice very soft spoken person.
Ok the second time I went there and she was there I ordered a combo meal and didn't think that the drink machine would be out again and frankly I wasnt thinking about it. Ok I waisted more money because the drink machiene was out again and over a month later. I actually decided to test the drink machiene and it was working!! I wanted to sneak a drink because I was thirsty and they don't give water either but I didn't.
I finally found out why she had the sign up is because the "ice" part of the machiene was not working properly and when people would get ice. the ice would go everywhere and leave a mess for her to clean up. BUT WHY PUT OUT OF ORDER ON THE DRINK MACHIENE? Anyway I went back again and seen the same manager there and ordered the same thing but I didn't order a drink because I knew that it would be out of order again. Well she didn't have a sign on it this time, FINALLY! and so I ordered a large sweet tea and went to get it and I just had got finished filling my tea when the same manager came and this was her exact words.
She said in a rude and loud comment: I wasn't done with the tea machiene yet!! I said ok I am sorry there was no sign on it saying that, how was I to know and again I apologized. I tasted the tea and I said it tastes ok and she said "Well I wasn't done yet"
Ok this was in Riverdale Ga Walmart just so ya know and I was very hurt that she would be so offended just because I got tea. How in the h*** was I supposed to know that it wasn't ready. It looked like tea to me and it tasted ok, she should have but a sign on the machiene or turned it off. I am guessing that she was filling the tea or something but my goodness there are some weird people out there.
Anyway these were 2 Mc Donalds locations that I have found to be very rude to there customers. Everytime after that and I went back to Walmart and had to pass Mc Donalds I would see that rude retarted lady I got so angry all over again. I have never ate there since this happened but I do know that she is no longer working there. Just because she is mentally retarted and they feel sorry for her don't give her the right to close off the drink machienes while she is working and trash her customers.
Everytime I went there she never smiled and was mean to a lot of people, I knew that it was only time before she was gone. I believe she managed there for about 2 months, she wore a managers uniform that is how I know that she managed the resteraunt but she walked and talked funny, don't know how she got the job. I am not against her illness and think that retarted people should have the same rights and abilities as anyone else but not mean psycho people. That lady needs to be in a mental ward!
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