• Report: #151673

Complaint Review: McAFEE

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  • Submitted: Thu, July 28, 2005
  • Updated: Tue, March 14, 2006

  • Reported By:Fargo North Dakota
McAFEE
http://www.mcafee.com Internet U.S.A.

McAFEE Anti-virus Download Rip-off Internet

*Consumer Suggestion: You were ripped off my Macafee.com not McAffee.com

*Consumer Suggestion: Info for Lorraine...re AOL

*Consumer Comment: Ya live and learn Steve

*Consumer Comment: Ya live and learn Steve

*Consumer Comment: Ya live and learn Steve

*Consumer Comment: Ya live and learn Steve

*Consumer Suggestion: William, another suggestion

*Consumer Suggestion: William, another suggestion

*Consumer Suggestion: William, another suggestion

*Consumer Suggestion: William, another suggestion

*Consumer Comment: The trouble is that you downloaded from a fake website and your cash is now in the happy hands of a scam artist.

*Consumer Suggestion: Get AVG, it's free online!

*Consumer Comment: Probably didn't order from them.

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A day ago, I purchased a McAfee Anti-Virus program.

Since they have been around for quite some time, I expected them to be a reputable company, but I quickly learned that that isn't the case.

For starters, the program that I downloaded doesn't work. The icon is there, but the program can't be opened.

When I contacted McAfee, they claim that they don't have any record of my having purchased the product.

Yet, when I checked my account this morning, I'm stuck with a 39.95 bill that is coming out of a place in Singapore.

(...just a guess: I suspect that by routing their stuff offshore, they are able to avoid prosecution.)

Whatever you do, avoid McAfee.

William
Fargo, North Dakota
U.S.A.

This report was posted on Ripoff Report on 07/28/2005 10:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/McAFEE/internet/McAFEE-Anti-virus-Download-Rip-off-Internet-151673. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

You were ripped off my Macafee.com not McAffee.com

AUTHOR: Bernie - (U.S.A.)

This exact situation has just happened to a friend of mine. She thought she was downloading software from McAffee.com, but like so many people she mispelled the URL as Macaffee.com and inadvertantly gave her credit card information to some company in Singapore that is claiming to offer antivirus software. You should be warning people about Macaffee.com and NOT McAffee.com which is a legitimate company.
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#2 Consumer Suggestion

Info for Lorraine...re AOL

AUTHOR: Steve - (U.S.A.)

Lorraine,

I have been into computers since the 286 was just getting ready to get replaced by the 386.

I remember when Windows 3.1 was the new thing.

I remember when I first got on the internet in 1992 it was on AOL.

AOL will put the most adware and spyware on your computer. They do track evrything you do for marketing purposes.

I also have had very bad experience with both Norton and McAffee. Norton takes over the system, while McAffee just does nothing.

I currently use CA Internet Security. I have had no problems or system conflicts, and nothing has gotten thru it.

Back to AOL, anyone who uses AOL WILL have problems with the computer crashing, etc. AOL is the absolute worst thing you can do to your computer.

Have fun
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#3 Consumer Comment

Ya live and learn Steve

AUTHOR: Lorraine - Geek Consumer Advocate :-) - (U.S.A.)

Last week I went down to my manager's apartment to look over his puter for him. His son, before moving out on his own, had been the one to use the computer. The father is computer illiterate.

I asked his daughter who's around 13 yrs old to log me into their net account when I saw NO protection on the computer and a folder named Kaaza. *sigh* The manager tells me 'my son used to get music online all the time, what's Kaaza?' *bigger sigh* I explained to him as best I could what adware, spyware and viruses were. He still didn't realize the scope of it I don't think.

Anyway, I sit down and see they have dialup and AOL. That in itself was spooky. They didn't even use IE (something else I won't use, preferring Opera instead for my browser), they used the browser that comes with AOL. I am computer literate, as you know from my posts, so I didn't expect it to be that hard...I was wrong.

I search for 'AdAware Lavasoft' and it redirects me from google to AOL's version of a web search. I click on the first link which says AdAware, but in reality it took me to one of those fake Adware removal programs that puts more spyware on your computer first. (It put 11 new spyware programs on the computer as soon as I entered the website, I did NOT download the program.) To say I was pissed would be an understatement, but I do admit I was trying to explain what I was doing as I did it and I should have paid more attention.

I scrolled down this list of AdAware programs till I finally found the real one from Lavasoft quite a way down the list AOL offered me and downloaded it. When it was done it found 262 spyware programs in their computer. No wonder the thing ran so slow .. sheesh!

He's been sick this past week, so I didn't go back yet to finish downloading AVG and Zone Alarm for them. They aren't using the computer online, so I'm not too worried about them getting anything more. When they feel up to having me hang out there for another 4 hours, I will do the so very slow dialup downloads and install the proggies for them and then remove the viruses it will find.

Actually I'm considering just having them bring their computer up here where I have cable, tossing a spare NIC I have lying around in it and hooking it up to my router. It would be a much faster job that way.

Guess my point is this .. even those who know what they are doing can be fooled if they are even distracted for a minute online. Never thought that would happen to me, but damned if it didn't and it was slick and fast. I felt like a total newbie online again and I've been online for 13 years now. This experience me hate AOL even more! I'm still trying to figure out why when I type in a URL, they feel the need to redirect it thru their system. Made me feel like they were watching and keeping track of everywhere I went when I was online. That's just wrong.

I've been burned in the past by Norton and had a friend burned by McAffee when the programs were up to date and still allowed viruses onto our computers. I have yet to have that happen since I made the change to AVG. Best part is AVG is free, along with offering the best anti-virus protection I've found.
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#4 Consumer Comment

Ya live and learn Steve

AUTHOR: Lorraine - Geek Consumer Advocate :-) - (U.S.A.)

Last week I went down to my manager's apartment to look over his puter for him. His son, before moving out on his own, had been the one to use the computer. The father is computer illiterate.

I asked his daughter who's around 13 yrs old to log me into their net account when I saw NO protection on the computer and a folder named Kaaza. *sigh* The manager tells me 'my son used to get music online all the time, what's Kaaza?' *bigger sigh* I explained to him as best I could what adware, spyware and viruses were. He still didn't realize the scope of it I don't think.

Anyway, I sit down and see they have dialup and AOL. That in itself was spooky. They didn't even use IE (something else I won't use, preferring Opera instead for my browser), they used the browser that comes with AOL. I am computer literate, as you know from my posts, so I didn't expect it to be that hard...I was wrong.

I search for 'AdAware Lavasoft' and it redirects me from google to AOL's version of a web search. I click on the first link which says AdAware, but in reality it took me to one of those fake Adware removal programs that puts more spyware on your computer first. (It put 11 new spyware programs on the computer as soon as I entered the website, I did NOT download the program.) To say I was pissed would be an understatement, but I do admit I was trying to explain what I was doing as I did it and I should have paid more attention.

I scrolled down this list of AdAware programs till I finally found the real one from Lavasoft quite a way down the list AOL offered me and downloaded it. When it was done it found 262 spyware programs in their computer. No wonder the thing ran so slow .. sheesh!

He's been sick this past week, so I didn't go back yet to finish downloading AVG and Zone Alarm for them. They aren't using the computer online, so I'm not too worried about them getting anything more. When they feel up to having me hang out there for another 4 hours, I will do the so very slow dialup downloads and install the proggies for them and then remove the viruses it will find.

Actually I'm considering just having them bring their computer up here where I have cable, tossing a spare NIC I have lying around in it and hooking it up to my router. It would be a much faster job that way.

Guess my point is this .. even those who know what they are doing can be fooled if they are even distracted for a minute online. Never thought that would happen to me, but damned if it didn't and it was slick and fast. I felt like a total newbie online again and I've been online for 13 years now. This experience me hate AOL even more! I'm still trying to figure out why when I type in a URL, they feel the need to redirect it thru their system. Made me feel like they were watching and keeping track of everywhere I went when I was online. That's just wrong.

I've been burned in the past by Norton and had a friend burned by McAffee when the programs were up to date and still allowed viruses onto our computers. I have yet to have that happen since I made the change to AVG. Best part is AVG is free, along with offering the best anti-virus protection I've found.
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#5 Consumer Comment

Ya live and learn Steve

AUTHOR: Lorraine - Geek Consumer Advocate :-) - (U.S.A.)

Last week I went down to my manager's apartment to look over his puter for him. His son, before moving out on his own, had been the one to use the computer. The father is computer illiterate.

I asked his daughter who's around 13 yrs old to log me into their net account when I saw NO protection on the computer and a folder named Kaaza. *sigh* The manager tells me 'my son used to get music online all the time, what's Kaaza?' *bigger sigh* I explained to him as best I could what adware, spyware and viruses were. He still didn't realize the scope of it I don't think.

Anyway, I sit down and see they have dialup and AOL. That in itself was spooky. They didn't even use IE (something else I won't use, preferring Opera instead for my browser), they used the browser that comes with AOL. I am computer literate, as you know from my posts, so I didn't expect it to be that hard...I was wrong.

I search for 'AdAware Lavasoft' and it redirects me from google to AOL's version of a web search. I click on the first link which says AdAware, but in reality it took me to one of those fake Adware removal programs that puts more spyware on your computer first. (It put 11 new spyware programs on the computer as soon as I entered the website, I did NOT download the program.) To say I was pissed would be an understatement, but I do admit I was trying to explain what I was doing as I did it and I should have paid more attention.

I scrolled down this list of AdAware programs till I finally found the real one from Lavasoft quite a way down the list AOL offered me and downloaded it. When it was done it found 262 spyware programs in their computer. No wonder the thing ran so slow .. sheesh!

He's been sick this past week, so I didn't go back yet to finish downloading AVG and Zone Alarm for them. They aren't using the computer online, so I'm not too worried about them getting anything more. When they feel up to having me hang out there for another 4 hours, I will do the so very slow dialup downloads and install the proggies for them and then remove the viruses it will find.

Actually I'm considering just having them bring their computer up here where I have cable, tossing a spare NIC I have lying around in it and hooking it up to my router. It would be a much faster job that way.

Guess my point is this .. even those who know what they are doing can be fooled if they are even distracted for a minute online. Never thought that would happen to me, but damned if it didn't and it was slick and fast. I felt like a total newbie online again and I've been online for 13 years now. This experience me hate AOL even more! I'm still trying to figure out why when I type in a URL, they feel the need to redirect it thru their system. Made me feel like they were watching and keeping track of everywhere I went when I was online. That's just wrong.

I've been burned in the past by Norton and had a friend burned by McAffee when the programs were up to date and still allowed viruses onto our computers. I have yet to have that happen since I made the change to AVG. Best part is AVG is free, along with offering the best anti-virus protection I've found.
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#6 Consumer Comment

Ya live and learn Steve

AUTHOR: Lorraine - Geek Consumer Advocate :-) - (U.S.A.)

Last week I went down to my manager's apartment to look over his puter for him. His son, before moving out on his own, had been the one to use the computer. The father is computer illiterate.

I asked his daughter who's around 13 yrs old to log me into their net account when I saw NO protection on the computer and a folder named Kaaza. *sigh* The manager tells me 'my son used to get music online all the time, what's Kaaza?' *bigger sigh* I explained to him as best I could what adware, spyware and viruses were. He still didn't realize the scope of it I don't think.

Anyway, I sit down and see they have dialup and AOL. That in itself was spooky. They didn't even use IE (something else I won't use, preferring Opera instead for my browser), they used the browser that comes with AOL. I am computer literate, as you know from my posts, so I didn't expect it to be that hard...I was wrong.

I search for 'AdAware Lavasoft' and it redirects me from google to AOL's version of a web search. I click on the first link which says AdAware, but in reality it took me to one of those fake Adware removal programs that puts more spyware on your computer first. (It put 11 new spyware programs on the computer as soon as I entered the website, I did NOT download the program.) To say I was pissed would be an understatement, but I do admit I was trying to explain what I was doing as I did it and I should have paid more attention.

I scrolled down this list of AdAware programs till I finally found the real one from Lavasoft quite a way down the list AOL offered me and downloaded it. When it was done it found 262 spyware programs in their computer. No wonder the thing ran so slow .. sheesh!

He's been sick this past week, so I didn't go back yet to finish downloading AVG and Zone Alarm for them. They aren't using the computer online, so I'm not too worried about them getting anything more. When they feel up to having me hang out there for another 4 hours, I will do the so very slow dialup downloads and install the proggies for them and then remove the viruses it will find.

Actually I'm considering just having them bring their computer up here where I have cable, tossing a spare NIC I have lying around in it and hooking it up to my router. It would be a much faster job that way.

Guess my point is this .. even those who know what they are doing can be fooled if they are even distracted for a minute online. Never thought that would happen to me, but damned if it didn't and it was slick and fast. I felt like a total newbie online again and I've been online for 13 years now. This experience me hate AOL even more! I'm still trying to figure out why when I type in a URL, they feel the need to redirect it thru their system. Made me feel like they were watching and keeping track of everywhere I went when I was online. That's just wrong.

I've been burned in the past by Norton and had a friend burned by McAffee when the programs were up to date and still allowed viruses onto our computers. I have yet to have that happen since I made the change to AVG. Best part is AVG is free, along with offering the best anti-virus protection I've found.
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#7 Consumer Suggestion

William, another suggestion

AUTHOR: Steve - (U.S.A.)

DO NOT ever buy anything from a SPAM email OR from ANY Pop Up ad.

How did you initially make contact? You clicked on a link in some sort of email or ad, right??

Your computer is now very infected.

Are you new to computers or are you like 18 or something?

Live and learn.
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#8 Consumer Suggestion

William, another suggestion

AUTHOR: Steve - (U.S.A.)

DO NOT ever buy anything from a SPAM email OR from ANY Pop Up ad.

How did you initially make contact? You clicked on a link in some sort of email or ad, right??

Your computer is now very infected.

Are you new to computers or are you like 18 or something?

Live and learn.
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#9 Consumer Suggestion

William, another suggestion

AUTHOR: Steve - (U.S.A.)

DO NOT ever buy anything from a SPAM email OR from ANY Pop Up ad.

How did you initially make contact? You clicked on a link in some sort of email or ad, right??

Your computer is now very infected.

Are you new to computers or are you like 18 or something?

Live and learn.
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#10 Consumer Suggestion

William, another suggestion

AUTHOR: Steve - (U.S.A.)

DO NOT ever buy anything from a SPAM email OR from ANY Pop Up ad.

How did you initially make contact? You clicked on a link in some sort of email or ad, right??

Your computer is now very infected.

Are you new to computers or are you like 18 or something?

Live and learn.
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#11 Consumer Comment

The trouble is that you downloaded from a fake website and your cash is now in the happy hands of a scam artist.

AUTHOR: Rita - (U.S.A.)

Boy you sure are thick. It's not McAfee that's the trouble. The trouble is that you downloaded from a fake website and your cash is now in the happy hands of a scam artist.

McAfee didn't do this to you. Hasn't any of this accrued to you? Moreover, what is it that you think you really downloaded? Come on, take a guess... How fast can you say Trojan 10 times? You opened the door to anything of that sort and deleting the icon isn't going to cut it.

My advice to you is to call any Virus program on the phone, tell them what happened and ask them to send you a real download or you could go buy one at the store. You need to ASAP and hope with all of your might that it can clean up any mess that might be there.
Now, I'd like to give you another way to look at this... Let's say that you have a good business on line with your own website called something like "UnameitIgotParts" and on that website you sell car parts. Now some pig comes along and sees how good your sales are and so he decided to tap into that by making a fake website and stealing some of your graphics on your pages and uses the name "UnameitIgotParts" Unsuspecting people stumble on it and the money ends up in his pocket, not yours and the customer never gets their product they paid for. Now that customer comes on to this site (ripoffreport) and says...UnameitIgotParts stole my money so don't buy from that guy. He sent me an empty box and my money is now in the UK.

This leaves you, the holder of the real website losing business of not only that guy that got ripped off but business from those that read his report. You as the real holders of that website would do whatever in your power to stop that fraud, right? Now imagine a program as big as McAfee sales, The frauds come out of the woodwork to try to tap into the cash flow. You can be sure that McAfee is doing what it can to head those scammer off, because if they don't, people stop buying. McAfee is not alone in dealing with fraud and remember, they are a victim like you were in all of this. Loss of sales means less jobs and price hikes, right?

Don't avoid McAfee. Avoid being fooled by simply using your brain, and doing your homework.

Rita



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#12 Consumer Suggestion

Get AVG, it's free online!

AUTHOR: Lorraine - Geek Consumer Advocate :-) - (U.S.A.)

You don't need to pay for anti-virus protection anymore. Google 'AVG' and download a copy. It's free and it updates daily to provide you with great virus protection.

I used to recommend Norton, till it started missing things and their auto update went to only once a week. That's not good enough. Someone suggesteed AVG and I gave it a try and have been using it for a long time now.

YOu can also find AdAware for spyware removal and Zone Alarm for firewall protection for free online if you don't already have programs to do that.
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#13 Consumer Comment

Probably didn't order from them.

AUTHOR: Ben - (U.S.A.)

You'll be surprised how many scam artists put up web sites, which claim to be Mcafee's web site - when it really isn't. when you ordered from them, you didn't get it from Mcafee. You were a victom of scam artists that bought you that phantom product, and kept your money. Of course Mcafee doesn't know anything about it, becaues your order didn't get to the REAL company.
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