- Report: #707799
Report - Rebuttal - Arbitrate
Complaint Review: McAfee Anti-Virus and Iyogi
McAfee Anti-Virus and Iyogi2821 mission college dr santa clara and Gudgaon, India, California United States of America
McAfee Anti-Virus and Iyogi Iyogi tied to scam me and mcafee does nothing to help its cutomers santa clara and Gudgaon, India, California
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The problem that I have with all of this is that McAfee is aware of what is going on and isn’t even sending generic emails or letters to its customers warning them of this possibility and providing a safe and secure phone number and web site for tech support. Iyogi doesn’t even need to be named. It is incomprehensible to me that McAfee doesn’t care about or take any responsibility for its customers being scammed. How many dollars have McAfee customers paid to Iyogi without even knowing that the information they were given was bogus. I have seen scams on the internet, but this one hit hard. The reason for this is that a supposedly reputable company knew what was going on and did nothing to protect its customers. We all know that the legal system is overwhelmed and legal action could take many years. Until its resolution, how many hardworking McAfee customers will pay for non-existent problems. In this economy, $169 is a lot of money to many people. A computer is no longer a luxury, but is instead a necessity in today’s world. Computer security programs such as McAfee, depend on people’s fear of identity theft viruses, and the inability to use their computers safely and securely for work, school, and their finances. How can these companies allow their customers’ faith in them to be so abused? I grew up at a time where the customer was king. Customer satisfaction was paramount. It even trumped profit. I realize the corporate world has changed, but when did being oblivious to their customers’ needs and concerns become common place procedure. McAfee needs to provide answers to its customers and the public at large. I discovered this on March 7, 2011, but how long has it been going on? I checked on the Internet and found that Iyogi also offers Microsoft tech support. Coincidentally, they are also the first web site listed for Microsoft tech support when it is googled I am desperately hoping that someone will investigate this so Iyogi cannot continue these practices and companies such as McAfee cannot continue to hide this information from their customers.
This report was posted on Ripoff Report on 03/18/2011 02:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/McAfee-Anti-Virus-and-Iyogi/santa-clara-and-Gudgaon-India-California-95094/McAfee-Anti-Virus-and-Iyogi-Iyogi-tied-to-scam-me-and-mcafee-does-nothing-to-help-its-cut-707799. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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