• Report: #707799

Complaint Review: McAfee Anti-Virus and Iyogi

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  • Submitted: Fri, March 18, 2011
  • Updated: Sun, March 20, 2011

  • Reported By: Lisa — plantation Florida United States of America
McAfee Anti-Virus and Iyogi
2821 mission college dr santa clara and Gudgaon, India, California United States of America

McAfee Anti-Virus and Iyogi Iyogi tied to scam me and mcafee does nothing to help its cutomers santa clara and Gudgaon, India, California

*Consumer Comment: A couple of additional suggestions here...

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I am a customer of McAfee Secure. On March 7, 2011. I was experiencing difficulty keying in information on my ASUS laptop computer keyboard. I initially began to run a McAfee scan. I also decided to contact tech support to see if they could be of assistance. I did a search on McAfee Tech Support phone number. I called the first site offering McAfee support. I called 1-877-314-3518. When I established contact, the gentleman assured me that he would provide assistance for my McAfee concerns. He proceeded to tell me to stop my McAfee scan and close all applications. After I did this, an Iyogi dialog box popped up. I asked what Iyogi was and I was informed that it was only a way for them to send me messages as they took control of my computer to assist me in fixing my problem. After 30 minutes, a scan appeared on the screen that indicated that I had 4 critical issues that needed to be fixed. According to him, this was an emergency situation since the corruption of my computer could lead to all of my personal and financial information being stolen. At this point, he proceeded to tell me that for $169 I could receive free tech support for a year. I replied that since McAfee didn’t notify me that my system had viruses, I thought McAfee should was responsible to handle it. It was at this point that he advised me that he did not work for McAfee. I suspected that something was amiss and refused their offer. The scan disappeared before I could print it and they disconnected from me. I proceeded to run the McAfee scan again. It showed no problems or viruses present. The problem was resolved after I spent 2 hours on the internet researching similar problems and finding the correct solution. I called McAfee the next day to relay this information. I was informed by regular and corporate customer service that they were aware of this and legal was handling it. I asked why they didn’t notify their customers and I was informed that there could be legal repercussion if they mentioned Iyogi to customers. They also said they were not notified of any resolution to this issue to date. I guarantee that anyone calling Iyogi with my problem will be shown a bogus scan and then solicited for the $169 to fix it.

The problem that I have with all of this is that McAfee is aware of what is going on and isn’t even sending generic emails or letters to its customers warning them of this possibility and providing a safe and secure phone number and web site for tech support. Iyogi doesn’t even need to be named. It is incomprehensible to me that McAfee doesn’t care about or take any responsibility for its customers being scammed. How many dollars have McAfee customers paid to Iyogi without even knowing that the information they were given was bogus. I have seen scams on the internet, but this one hit hard. The reason for this is that a supposedly reputable company knew what was going on and did nothing to protect its customers. We all know that the legal system is overwhelmed and legal action could take many years. Until its resolution, how many hardworking McAfee customers will pay for non-existent problems. In this economy, $169 is a lot of money to many people. A computer is no longer a luxury, but is instead a necessity in today’s world. Computer security programs such as McAfee, depend on people’s fear of identity theft viruses, and the inability to use their computers safely and securely for work, school, and their finances. How can these companies allow their customers’ faith in them to be so abused? I grew up at a time where the customer was king. Customer satisfaction was paramount. It even trumped profit. I realize the corporate world has changed, but when did being oblivious to their customers’ needs and concerns become common place procedure. McAfee needs to provide answers to its customers and the public at large. I discovered this on March 7, 2011, but how long has it been going on? I checked on the Internet and found that Iyogi also offers Microsoft tech support. Coincidentally, they are also the first web site listed for Microsoft tech support when it is googled I am desperately hoping that someone will investigate this so Iyogi cannot continue these practices and companies such as McAfee cannot continue to hide this information from their customers.

This report was posted on Ripoff Report on 03/18/2011 02:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/McAfee-Anti-Virus-and-Iyogi/santa-clara-and-Gudgaon-India-California-95094/McAfee-Anti-Virus-and-Iyogi-Iyogi-tied-to-scam-me-and-mcafee-does-nothing-to-help-its-cut-707799. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

A couple of additional suggestions here...

AUTHOR: spc3rd - (USA)

Like you, I have McAfee Security Suite software (provided at no charge by my ISP).  Within the program are "help" sections/links which will provide contact methods, including phone numbers.  The first suggestion I have is this:  if you should experience some type of future problem with your computer which you feel the need to run a full security scan, quick scan, or custom scan...once you initiate the scan...ALLOW IT TO FINISH.

I'm sure you are probably aware that there is no one particular antivirus software out on the market that will catch every virus/infection.  A second suggestion is to also have available a reputable malware program, such as, Malwarebytes.  (There are other good ones as well), and many offer both a free and paid version which you can download on-line.

In the case of Malwarebytes, the free version is what I would recommend, because it doesn't have the "real-time scanning protection" feature enabled like the paid version does.  You should never have two antivirus programs running (in real-time) at the same time on the same computer; it can create problems.

Malwarebytes is not designed to replace your major antivirus software, whether you use McAfee, Norton (Symantec), Kaspersky, or some other AV software.  It is intended simply to complement your existing major AV software...again...because no single major antivirus program available is able to catch every single virus or infection.  Malware-detection software like Malwarebytes specifically develop their software to catch a lot of the "more detection-difficult/evasive" malware, Trojans, etc presently circulating that are not always detected by major AV programs. 

Malwarebytes also provides for both a "quick scan" or "full scan"; with the full scan, you can select which drives you want scanned.  Timewise (in my own case), a quick scan (approximately 173,000 items) takes approximately 7 - 8 minutes.  Full scans will take longer obviously.  You can also set the database update schedule...e.g every day, every other day, etc.  Malwarebytes updates its software database every day, by the way.  At the conclusion of each scan you run, Malwarebytes will generate an on-screen report of its findings and actions taken.  Once you've reviewed the report, you can then automatically save it in the "log file."  If the program does find malware, etc present, it will quarantine it (to prevent it from causing any harm) and you can decide what action you want to take.

Keep in mind also that computer security software companies are always a step or so behind the hackers, and various dispicable cretins who create malicious malware, viruses, and fake AV software programs.  There are numerous variants of any "already-known" malicious programs floating around, and it takes time for the security software companies to become aware of any new threats, or new-variants and update their software accordingly, to detect them.  Most of the major antivirus programs concentrate their enhancement/update efforts on the most significant/serious virus threats.

(As a sidenote here, please be aware there is a particularly malicious fake AV program called "System Tool" or "System Tool 2011" which is infecting a lot of computers including computers running McAfee Security Software).  (This is not to be confused with your computer system's folder called, "SYSTEM TOOLS").  I would also recommend visiting McAfee's Community Forums website at:  http://community.mcafee.com/

There is a wealth of information available via active discussions, blogs, questions posted by computer users, etc.  Information is also there - relevant to how to get rid of particular types of malware, viruses, etc.  I've found the site to be of immense help, personally...particularly in providing info on the latest viruses, malware, fake AV programs, etc.  

Hope this is some help to you and good luck!

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