- Report: #883827
Report - Rebuttal - Arbitrate
Complaint Review: McAfee AntiVirus Plus
McAfee AntiVirus PlusInternet United States of America
McAfee AntiVirus Plus Ineffective PC Protection, Internet
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Last week, the software failed to catch a "trojan" that ended up crashing my computer. Although I was able to effect a temporary fix, the trojan returned a few days later and I had to call McAfee. I spent over 3 hours on the phone. None of the five people I spoke with was helpful. All were rude and all demanded that I pay $89.95 for a "free" program that would fix the problem. Even though they admitted it was their product's fault, they would not stand by it and repeatedly demanded that $89.95. Their customer service promise of total satisfaction is empty. I guess they figured if they asked me for it often enough eventually I'd give in. I didn't.
They only admitted it was their fault after they first tried to get me to agree that it was a problem with my Internet provider, until I told them I had another computer running on that same ISP. Then they tried to tell me it was from games I downloaded, until I told them I have NEVER EVER downloaded a game from the Internet and I've been active on the Internet for over 20 years. I do not go to unsafe websites, and I obey all McAfee warnings.
The sixth person I spoke with told me he would email me a free fix from the McAfee website and that all I needed to do was download it to a jump drive, then run it on the infected computer. I did that, and it didn't work. It came with no directions, no explanation at all. And when I tried to call back to get assistance, their offices were closed. 6:00 P.M. and a virus protection software shuts down their customer service? What kind of business is that?
Needless to say, once I get this trojan off my computer, I will cancel my McAfee subscription. I may end up paying someone else to clean this thing up, but I most assuredly will not pay McAfee another dime.
This report was posted on Ripoff Report on 05/16/2012 06:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/McAfee-AntiVirus-Plus/internet/McAfee-AntiVirus-Plus-Ineffective-PC-Protection-Internet-883827. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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