• Report: #131702

Complaint Review: McAfee Corporate Headquartersm

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  • Submitted: Thu, February 17, 2005
  • Updated: Thu, February 17, 2005

  • Reported By:kennesaw Georgia
McAfee Corporate Headquartersm
3965 Freedom Circle Santa Clara, California U.S.A.

McAfee Corporation Online, Anti-virus Sales ripoff paid for anti-virus program download didn't download non-existant human customer service no refund Santa Clara California

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I purchased virus protection online from McAfee on 12/2/04. I was unable to install it due to technical issues. I immediately went to customer service site. Answered all standard questions - got all computer generated standard answers. Didn't help. The site is a circle that never directs you to a person, or a phone number, or email address. After an exhausting and time consuming search I found a number. I spoke with tech support who couldn't help me. He provided me with an email address to contact the company. I emailed several times with no response. Finally, they responded to my email 1/13/05 when I requested a refund. They said they could not find my account. I answered all their questions and got no response. I contacted them again on 1/17 requested a refund again. I answered all the questions I could and got no response. The whole time I was without virus protection which cost me big time. Today is 2/17/05 no refund, no response.

Melissa
kennesaw, Georgia
U.S.A.

This report was posted on Ripoff Report on 02/17/2005 10:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/McAfee-Corporate-Headquartersm/Santa-Clara-California-95054/McAfee-Corporation-Online-Anti-virus-Sales-ripoff-paid-for-anti-virus-program-download-di-131702. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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