- Report: #628960
Report - Rebuttal - Arbitrate
Complaint Review: McAfee - Network Associates
McAfee - Network AssociatesInternet United States of America
McAfee - Network Associates Incredibly Bad Customer Service Internet
*Consumer Comment: Fraudulant charges
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I have had McAfee total virus protection for my small business for about a year now and it has worked fine...up till now....Today I noticed I was unable to open or access my virus protection and it appeared to not be working.
I immediately logged on to their website, was given a "grant number" and transferred to technical support. That's where the trouble began.....
The first time I was on hold for 40 minutes before being cut-off by their phone system. I immediately dialed back in and asked to speak to a supervisor so I would not get put into the back of the line. They informed me there was nothing they could do and I accepted being put back in line. After 20 minutes this time, I was cut off by the phone system...again....
I called back a third time and again was told there was nothing that could be done other then to put me in line again. I have now been on hold an additional 30 minutes...but have not been cut off yet....
I have "Gold" coverage but obviously that means nothing. I urge extreme caution before choosing McAfee for your virus and computer protection. Clearly, they have a staffing or customer support process problem.
I would also recommend that their top management "experience" what their service is really like, and maybe, action will be taken..
Still on hold.......
This report was posted on Ripoff Report on 08/04/2010 10:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/McAfee-Network-Associates/internet/McAfee-Network-Associates-Incredibly-Bad-Customer-Service-Internet-628960. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.