McAfee - Network Associates Incredibly Bad Customer Service Internet

I have had McAfee total virus protection for my small business for about a year now and it has worked fine...up till now....Today I noticed I was unable to open or access my virus protection and it appeared to not be working.

I immediately logged on to their website, was given a "grant number" and transferred to technical support. That's where the trouble began.....

The first time I was on hold for 40 minutes before being cut-off by their phone system. I immediately dialed back in and asked to speak to a supervisor so I would not get put into the back of the line. They informed me there was nothing they could do and I accepted being put back in line. After 20 minutes this time, I was cut off by the phone system...again....

I called back a third time and again was told there was nothing that could be done other then to put me in line again. I have now been on hold an additional 30 minutes...but have not been cut off yet....

I have "Gold" coverage but obviously that means nothing. I urge extreme caution before choosing McAfee for your virus and computer protection. Clearly, they have a staffing or customer support process problem.

I would also recommend that their top management "experience" what their service is really like, and maybe, action will be taken..

Still on hold.......