- Report: #719674
Report - Rebuttal - Arbitrate
Complaint Review: McAfee Security
McAfee SecurityInternet United States of America
McAfee Security Unauthorized Automatic Renewal??? Internet
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First off, I purchased my grandchildren laptops for Christmas, and purchased anti-virus software from McAfee for those computers, a one year subscription. After the first month, my grandchildren kept getting pop-ups saying that the subscription had expired. I also kept getting e-mails saying I needed to renew the subscription, that it expires in May 2011...I did not respond to them, as I did not intend to renew if it was going to be only for 6 months, instead of the year that I paid for.
I paid for this through Paypal, I DID NOT agree to an auto renewal plan. I NEVER do this!
I immediately called Paypal, told them not to pay it and filed a "disputed transaction" claim, I called McAfee and basically told them off too. I called my bank to tell them about this fraud on my account and they had already paid it to Paypal! Within minutes of me getting the e-mails! My bank doesn't even work that fast for ME!
Now McAfee won't even respond to Paypal to answer this, in the meantime, I am short $89.99 in my bank account!
How can McAfee do this when I DID NOT sign up for Auto-renewal? I am in the process of filing formal complaints about this also.
This report was posted on Ripoff Report on 04/19/2011 07:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/McAfee-Security/internet/McAfee-Security-Unauthorized-Automatic-Renewal-Internet-719674. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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