- Report: #282357
Report - Rebuttal - Arbitrate
Complaint Review: McAfee
McAfee3965 Freedom Circle Santa Clara, California U.S.A.
McAfee Hidden Automatic Renewal Update Charges to Your Credit Card Santa Clara California
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When you download the current version it only asks you if you accept their terms and agreements even though the agreement states that it asks you if you accept their agreement and you accept their automatic renwal process. There was only ever one question, nothing stated the automatic renewal agreement as a seperate question.
Also, in the summer of 2007 they incorrectly charged our company credit card for charges not related to our account. When they charged the latest "renewal" fee it was to an employee's personal credit card not even to the company credit card!! No where did it state that they retain credit card information in their files.
When I contacted McAfee yesterday (outsourced to India) they stated that clicking on the terms and agreement automatically enrolled us in the automatic renewal process.
He did cancel our agreement at my request and said it would take 1-3 billing cycles to receive our credit, he did provide me with a confirmation number.
This must be a frequently McAfee question/problem because they have a link on their website as to how to cancel this automatic renewal process.
Woodbury, New Jersey
This report was posted on Ripoff Report on 11/01/2007 12:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/McAfee/Santa-Clara-California-95054/McAfee-Hidden-Automatic-Renewal-Update-Charges-to-Your-Credit-Card-Santa-Clara-California-282357. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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