- Report: #101108
Report - Rebuttal - Arbitrate
Complaint Review: McAfee
McAfee3965 Freedom Circle, Santa Clara, CA 95054 Santa Clara, California U.S.A.
McAfee Rebate Ripoff Santa Clara California
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I followed the instructions EXACTLY as detailed in the rather detailed form provided on the software package. I filled out the form. In the envelope, I included the original UPC from the McAfee box. I included the original receipt from my purchase. I included my original CD-ROM from my copy of Norton Internet Security 2000 (non-OEM). I sent in all this information the day after I made the purchase.
A month later, I recieved a post card from McAfee stating that they could not issue me the rebate. On the post card, they said that I did not provide proof of purchase (I did!) and that I did not provide proof that I had made a competitive upgrad (I did!). Of course, they told me I could "reapply" but I had already sent them the original of both my proof of purchase and the orignal Norton CD-ROM.
I called the toll-free number and argued briefly with their customer service. Basically, they said that they could not help me if I didn't have original (of course, they already had my originals).
So, I guess I won't be receiving my rebate. I'm out $30.00. McAfee in return lost a customer for life. I will never purchase anything from them again.
If you're considering purchasing any McAfee product because of their rebates, think again.
This report was posted on Ripoff Report on 07/28/2004 10:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/McAfee/Santa-Clara-California-954054/McAfee-Rebate-Ripoff-Santa-Clara-California-101108. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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