Complaint Review: McAfee - Nationwide
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- Author Confirmed
- McAfee 5000 Headquarters Dr, Plano, TX Nationwide U.S.A.
- Phone: 800-644-8144
- Web:
- Category: Internet Services
McAfee Tech Support charges $2.95 per minute after paying for the product that will not load. Plano Texas
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I bought McAfee Virus scan for $68.95, but was unable to load it. An error message kept coming up not giving any details, only "an error has occurred." Not knowing what was wrong and if I maybe have gotten a corrupt CD, I called Tech Support and was informed it would cost $2.95 per minute. I told him forget it. I returned the software to the store and bought a PC-cillin (much cheaper), but could not install it unitl I uninstalled McAfee.
I could not uninstall the program with the uninstall as you can every other program. So, I had to call McAfee Tech Support anyway and paid to get instructions sent by e-mai on how to uninstall. I guess they make it so you can't uninstall their program and have to call Tech Support.
The PC-cillin does everything McAfee does - but with free Tech Support and very friendly. helpful, and knowledgeable.
Heidi
Smartville, California
U.S.A.
This report was posted on Ripoff Report on 08/11/2006 05:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mcafee/nationwide/mcafee-tech-support-charges-295-per-minute-after-paying-for-the-product-that-will-not-lo-205706. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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