- Report: #655122
Report - Rebuttal - Arbitrate
Complaint Review: McDonald Mazda
McDonald Mazda6060 South Broadway Littleton, Colorado United States of America
McDondald Mazda had an aftermarket Sunroof installed in my brand new car and now roof is leaking and rusted. Littleton, Colorado
*Consumer Comment: Makes me a little leary
*Consumer Comment: No Aftermarket?
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In June of 2007 I had my car in for gravel damage due to a truck who dumped gravel on my car. There was substantial damage to the car including the roof. Alpine-Collision repaired my car.
In August of 2007, my sunroof stopped working. It wouldn't open/shut or operate at all. I called Classic Soft Trim and they arranged to have the sunroof repaired. They picked up my vehicle on 9/10/2007 and returned it 9/11/2007. I do not have copies of the work that they have done but I have phone records and the Corporate Classic Trim company has records as well.
In May of 2009, my sunroof stopped working again. Since I was out of warranty, I decided not to get it fixed. In June of 2010 I noticed several rust spots and bubbling around my sunroof. My roof also started leaking and dripping into my driver's side of the car.
I called McDonald Mazda in August of 2010 asking for Classic Soft Trim to fix my car. On September 10th I dropped my Mazda Speed6 off at McDonald Mazda and they had Classic Soft Trim look at my car. On Tuesday, September 21, McDonald Mazda let me know that the sunroof company would not fix my car because it had been painted by Alpine Collision. Mazda also refused to take responsibility. - I have a lifetime warranty from Classic Soft Trim, A 5 Year body damage warranty from McDonald Mazda and a lifetime warranty from Alpine Collision. Nobody is honoring the warranty.
I picked up the vehicle on Friday, September 24th.
On Friday, September 24th I called Bruno at Alpine Collision and faxed him the work order from 6/2007 on Monday, September 27th, 2010. I also brought the car in on Thursday, September 30th for him to look at the vehicle.
The final conclusion is that Classic Soft Trim will not take responsibility of the sunroof and rusted, leaking roof because it was painted however Classic Soft Trim was the last ones to touch my car. When I brought the car in for moonroof service in 9/2007, wouldn't they have seen that the seal was compromised and not work on my car? Also, I've contacted Classic Soft Trim several times from September 21, 2010 to September 30th, 2010 asking for a copy of the work order from their service to my car on 9/10/2010. I have yet to see any paperwork.
Alpine Collision is only willing to pay for 1/3 of the damage because he thinks there are 3 parties responsible. I've exhausted all my avenues of trying to get this resolved. Not one of the three companies involved are willing to take responsibility for the damage to
my moonroof. Had I known that this would be an aftermarket mooonroof and not factory installed, I would never of agreed to buy it and compromise the integrity of my car.
Attached is a link of photos of my vehicle.
This report was posted on Ripoff Report on 10/25/2010 06:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/McDonald-Mazda/Littleton-Colorado-80121/McDondald-Mazda-had-an-aftermarket-Sunroof-installed-in-my-brand-new-car-and-now-roof-is-l-655122. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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