Unpleasant experienced at McDonald located at 7267 Wurzbach, San Antonio, Texas 78240, store # 7850.
On February 8, 2007, we have come to expect quality of food and service from the above mentioned branch, it was therefore as surprising as it was distressing when we sadly, had unpleasant experienced by one of the member of the management team (Jeannie Acosta) at the McDonald's location. On that day, my husband left a message of complaint to Mr. Stagg (Owner/Partner!) who did not return back his call to understand the nature of the complaint.
We then spoke with the area supervisor, Mr. Ali who has promised us to immediately refund our money and we will get either a letter of apology or a phone apology by that member of the management who was so rude and refused to refund our money for the wrong orders, I have to report the matter to San Antonio Police Department, who suggested to take a legal action since it's a civil case.
Unfortunately, as of today, we did not receive our money back nor the manager has called to apologize as promised by the area supervisor.
The above unpleasant visit was not the first negative experience that my family and I had with this McDonald located at 7267 Wurzbach, San Antonio, Texas 78240, store # 7850, and since the store manager, Jeannie Acosta was rude and I believe is lacking of a good customer relation, therefore, we don't want to visit this location any more.
My husband has addressed this issue at our San Antonio annual meeting and we found out several negative experience at this location related to management issues. The matter was reported to Texas Better Business Bureau.
Refund or money $10.55 and an apology from the owner of the establishment to be sent to our mailing address.
San Antonio, Texas