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  • Report: #631356

Complaint Review: McDonalds Hamburgers

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  • Submitted: Fri, August 13, 2010
  • Updated: Sun, November 27, 2011

  • Reported By: David — Florida United States of America
McDonalds Hamburgers
3838 S. Semoran Blvd. Orlando, Florida United States of America

McDonalds Hamburgers McDonalds, McDonalds Restaurants, McDonald's McDonald's Discriminates Againsts it's Customer (Unless your hispanic) Orlando, Florida

*Consumer Comment: Neither one

*Consumer Comment: I hope you're joking.

*UPDATE EX-employee responds: Wow

*UPDATE EX-employee responds: BEER!

*Consumer Comment: Hispanics

*UPDATE EX-employee responds: Ha Ha ha...

*UPDATE EX-employee responds: Ha Ha ha...

*UPDATE EX-employee responds: Doubt it was discrimination

*Consumer Comment: Customer complaint department

*Consumer Suggestion: Quit with the Consititutional jargon

*Consumer Comment: You guys are not taking this seriously.

*Consumer Comment: Where is my Fiji water?

*Consumer Comment: Unbelievable

*Consumer Comment: Constitutional rights?!

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On Thursday, August 12, 2010 at exactly 3:02PM, my partner and l went to the McDonalds Restaurant, located at 3838 S. Semoran Blvd., Orlando, FL (inside Wal-Mart, store number 1084) and ordered two cheese burgers and two fries. We also asked for two ice waters and was told by the hispanic clerk, Enid, that the company is no longer giving free cups for water; that we would need to purchase drinks. As angering as this is, we agreed to purchase drinks, even though we do not drink soda.

After receiving our food, we both sat down and started to eat at which time we witnessed blatant discrimination. One female, hispanic Wal-mart employee approached the counter at McDonalds and asked for a cup. The same employee (Enid) gladly gave her the cup and collected no money. The Wal-Mart employee proceeded to the fountain and filled the cup with soda. About 1 minute later, another customer (also a hispanic woman) approached the counter and asked for a water cup. [continued below]....

..... Again, the McDonalds employee gladly gave the cup to the customer with no hassle.

After feeling extremely discriminated against, I immediately called the phone number for customer complaints at 3:04PM, 3:08PM, 3:09PM, 3:19PM, and again at 3:20PM. Each time, I reached a voice mail for someone named Kenny with the HR department for some company (not McDonalds) and left a voice mail message. I never received a return phone call.

Later that evening, I called the toll free customer service number for McDonalds, 1-800-244-6227 and spoke with a customer service representative by the name of Kenny. He took the entire complaint and gave me reference number. He apologized for the inconvenience and said that he would personally be contacting the franchise owner that evening and that I would receive a phone call that same night regarding this incident. No one called.

At approximately 11:42AM, Friday August 13, 2010, I received a call from someone at the same company (assuming the franchise) and asked me if anyone ever called me. I told her no. She said she would have a manager call me and hung up. At 1:16PM on the same day, I received a call from someone that identified herself as Yvonne Isabarra and asked me what happened.

I explained the entire situation to her. During the course of the phone call and my explanation, I feel that I was being patronized by Yvonne Isabarra and after my explanation, I was told, Thank you for your feedback. We apologize for the inconvenience and you will be receiving a letter from McDonalds. I explained to this person that my constitutional rights were violated by McDonalds; I was discriminated against because I am either a man, middle aged, gay, or white and this is all that McDonalds can do? She asked me what I wanted out of it and I told her that it is nothing to do with what I want out of it but at the minimum, I want to make sure the problem is resolved and understand McDonalds has committed a serious offense against a customer.

I further explained to Yvonne Isabarra that I was fully aware of the gay couple that was attacked by a McDonalds employee in Louisville, KY and this is the same type of thing. She told me she would have another manager by the name of Sam contact me. I told her that I do not want to speak with store managers, supervisors or leads. I want this handled on a district or corporate level. I asked her who Sam is; what his title is and she said supervisor. The conversation ended.

This is how McDonalds Hamburgers treats their customers!!!  In the meantime, I have contacted the ACLU and thinking of hiring an attorney.  Don't let this happen to you!  Everyone in this country is equal regardless of age, sex, national origin, race, sexual orientation, etc! 


This report was posted on Ripoff Report on 08/13/2010 11:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/McDonalds-Hamburgers/Orlando-Florida-32822/McDonalds-Hamburgers-McDonalds-McDonalds-Restaurants-McDonalds-McDonalds-Discriminates-631356. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 14Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Neither one

AUTHOR: Chad - (USA)

The only hispanics I have issues with are the ones who are in this country illegally. The original poster brought race into it. I can't be homophobic because there's no such thing as homophobia. It's just something gays and lesbians use to try to justify their sinful lifestyle.
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#2 Consumer Comment

I hope you're joking.

AUTHOR: I am the law - (USA)

Wow. You're going to all this trouble for the price of a cup? Good thing they didn't leave the pickles off of your burger or else they'd be in real trouble. (But, we all know what you banana-crammers do with pickles when you're alone together.) 

Sounds to me like you're one of those people that finds one little thing out of place and tries to forge that into a frivolous lawsuit. ONE cashier at ONE McDonald's gave a free cup to some of his buddies and not you and you're ready to play the discrimination card.

Get a life. There are bigger problems in the world.
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#3 UPDATE EX-employee responds

Wow

AUTHOR: Rose - (USA)

Why is this automatically a race issue to you? Did you ever think that maybe Walmart employees get free drinks? And maybe the lady in street clothes was an off duty McD's employee? Think of other possible reasons before you flip out and blame it on race.
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#4 UPDATE EX-employee responds

BEER!

AUTHOR: Jes0125 - (U.S.A.)

At several of the McDonald's I worked at we had agreement with other places (the Taco Bell next door and the like) that employees were entitled to certain things.

Amen brother.  We had a deal with the Papa Gino's in the mall.  They got all the free food and milkshakes that they wanted and we got to eat pizza and drink free beer after they closed for the day.

Oh and a big LOL to the guy who doesn't normally stand with the "gays" but will this time since the complaint is against the "hispanics".  I guess that makes you more racist than homophobic?
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#5 Consumer Comment

Hispanics

AUTHOR: Chad - (USA)

Although I normally don't side with gays(I'm dead set against it for religious reasons), it definitely appears that this Enid person gave preferential treatment to his fellow hispanics. Contact the INS, maybe he's here illegally.
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#6 UPDATE EX-employee responds

Ha Ha ha...

AUTHOR: Christopher T - (United States of America)

Stop crying like a girl...am I infringing on your rights by saying that?
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#7 UPDATE EX-employee responds

Ha Ha ha...

AUTHOR: Christopher T - (United States of America)

Stop crying like a homo
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#8 UPDATE EX-employee responds

Doubt it was discrimination

AUTHOR: Heidi - (United States of America)

Although I never worked at this particular McDonald's I have been a manager at several others in the past and here is my take on this...

Could it be possible that the reason the other 2 people received free cups was, as you stated, they were Wal-Mart employees.  At several of the McDonald's I worked at we had agreement with other places (the Taco Bell next door and the like) that employees were entitled to certain things. With the Taco Bell we did drink exchange - we were coke Taco Bell was Pepsi and our employees who preferred Pepsi could drink there for free and vice versa.  Another example is at my last job we had a popular mexican burrito place in the same building and everybody in the building was allowed to drink fountain drinks for free.

So this may have been the reason behind the free cups not because he was white/male/middle aged/gay/or whatever it was because he was not an employee of the Wal-Mart. 
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#9 Consumer Comment

Customer complaint department

AUTHOR: Ramjet - (U.S.A.)

It must be a crackup manning the phones at 'customer complaint'.  You can almost see their eyes roll when they get a call from a goofball complaining that he didn't get free water.  LOL


I bet they save the most hilarious calls and share them at parties.


On top of all this, they have to pretend they actually care so they can keep their job.


I'm sure it would get boring but it might be interesting for a week or two.

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#10 Consumer Suggestion

Quit with the Consititutional jargon

AUTHOR: Sabre - (USA)

Sounds to me by your report that you want to be victimized, because you keep describing yourself in terms of protected-classes. Nothing illegal happened, my advice is report it if you want the business to get better, but otherwise let it go.

You're rights weren't violated, you just got slightly crappy service. Business' are allowed to be crappy. An employee can be a crappy employee. Nothing illegal transpired, and if McDonalds cares they'll probably reprimand the employee, but they aren't obligated by law to care.

You're fine to call the 1-800#. That's how adults take care of situations - independently with the business, to try and make the business better and in the end come back and get better service.

As a final note, I'm sure he doesn't care what you are, my friend. I'll bet he just decided to bend the rules for some attractive women that just walked in.

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#11 Consumer Comment

You guys are not taking this seriously.

AUTHOR: Flynrider - (USA)

"I want to make sure the problem is resolved and understand McDonalds has committed a serious offense against a customer."

  Not getting free water is a serious offense.  Can't you all see that.

  Unfortunately, the constitution has not yet been ammended to compell McDonalds to offer free water to middle aged, white, gay men, but there is hope.  In the meantime, imaginary constitutional rights will have to suffice.

  Fight the power! 

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#12 Consumer Comment

Where is my Fiji water?

AUTHOR: Ronny g - (USA)

I may not be a homosexual (I assume that term is politically correct), but I have lodged complaints against McDonalds in the past.

Can you send me a case of Fiji water? I really like that stuff. Lord knows what is contained in a cup of tap water from McDonalds.

If you do not send me some Fiji water..then I may have to lodge a discrimination case against you for offering this to a homosexual, but not to a heterosexual.

If you can not send Fiji water....Evian will do.


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#13 Consumer Comment

Unbelievable

AUTHOR: Stacey - (U.S.A.)

Please - you are calling the ACLU because you did not get free water?? Good luck explaining that to a Judge - This report has nothing to do with the Constitution but more to do with a glass of water


I also ask the same when I go to McD and I get a bottle of water which I pay for with a value meal - Maybe the gal was discrminatory to caucasions but who knows?? But still this has nothing to do with the Constitution - Good luck finding an attorney you have no case

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#14 Consumer Comment

Constitutional rights?!

AUTHOR: Edgeman - (U.S.A.)

I think that you're a little confused by the concept of constitutional rights. For the sake of argument, let's go ahead and assume that the employee wrongly denied you a cup of water while giving cups to others. You could claim that you were wronged. You could even argue that you were discriminated against but this is not a constitutional issue (that document was not written for McDonald's.)

I'm not really sure what you want beyond the apology that you received. I see that you wrote you want them to understand you were offended- I think they get that.

Do you seriously want to bring the ACLU into this because you didn't like your apology? Tell you what, post your mailing address and I'll gladly send you a large bottle of Fiji brand bottled water.
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