McDonalds On Decker Blvd. In Columbia, SC McDonalds Restaurant McDonalds incited the rage of other customers against myself and my family rather than sell me my food Columbia South Carolina

This should never happen to somebody else like how I have been unfairly treated!.  Just look at the past mean &  cruel comments people have posted about me & them go on with their life not being punished for what they have done!.  Well that is what has become of this country jerks like these on rip-off report getting away with causing injustices to people! not being held accountable for their actions!.

Well one day they will face judgement from God & it will not be pretty for them & they will pay for the mean & unfair things they said about me all because I chose to report my bad experinces.  I will not feel sorry for them when God is giving them their judgement because they asked for it for the kind of life they chose to live & how mean they treated people in life!.  The bullies will be attacked and tormented just like how they tormented people & bullied people in life!.

In my younger years I worked at McDonald's. I started when I was 14 years old and worked there through college. When I started I made minimum wage, when I left I was a shift manager (Crew Chief) making well over double the minimum wage, with benefits and tuition assistance. I worked for both franchise locations and corporate owned stores. Some stores were better than others, some had a keen sense for customer service and some had very little sense at all. The GM's, owners and often the location of the store played a big part in how the crew perceived the importance of customer service. Today, I am a part owner in an establishment, not in the food service industry; however, I learned a great deal about people and customer service while working at McDonald's. I still remember the mantra was QSC&V, meaning Quality, Service, Cleanliness and Value. I did very well at McDonalds and I do very well for myself today. The people I worked with were hard working people, I worked with the mentally challenged, teenage slobs, single mothers, dads working a second job, immigrants, college students, graduate students, in fact my best friend worked with me at McDonalds in my hometown, far smarter than I was, he went to MIT and now has a degree in Aerospace Engineering. Many of my friends from McDonalds are professionals today and many of us have graduate degrees. I have had both good and bad experiences at McDonalds as a customer, but for the most part my food is delivered quickly and inexpensively. It hardly looks like the picture, but I know what I am getting into when going there, it’s not a 5 star establishment and as such my expectations are reasonable. 

The reason I am skeptical of your story is that I ran into this problem often with customers. Some customers thought they were more important than everyone else in the world. I can tell you I dreaded "Parking" a car, simply because of the possible backlash of the customer. I can also tell you that in the 6 stores I worked at, lunch always started at 11 AM, I know back in the early 90's it was 10:45 and a handful of stores still go by this, but it is extremely rare. I had on many occasions a customer pull to the speaker 5, 10, or 15 minutes before lunch and want to order lunch. We would state that we were still serving breakfast, some stores would allow us to take lunch orders, but we would ALWAYS warn the customer that they should be prepared to wait. Usually lunch is ready approx. 5 minutes before 11. The fryers used for Hash browns are the same as the fryers used for French Fries and there is a change over procedure, so even if your burgers can be prepared at 10:45, the oil used for the fries must be changed, cleaned and/or heated properly(as it’s a different temperature) for French fries. Although the technicalities of why your meal may not have been ready; may not be of importance to you, it is a complicated procedure that seems at most stores to be just about the most hectic time of the day, especially when different customers are demanding orders off of two different menus. 10:30-11:15 is just about the worst time to visit any McDonald's. Customers would demand lunch then when asked to park because lunch was not ready, would then proceed to complain about having to park. Guess what?? The guy behind you probably had a simple meal and certainly his order was ready, maybe it was lunch, maybe he just had a cheeseburger, maybe it was a breakfast item, in any case his food was ready. Maybe they were serving lunch, but the fryer was still heating... there is a multitude of reasons why your order may not have been ready, but that does not give you the right to hold everyone else up, it’s like the guy with 40 things that goes to the express check out at the grocery store. Drive thru is made for simple orders and most stores want to get you out as quickly as possible. McDonalds deals with volume, labor, sales, times and management is paid based on this, if your order is not ready and you are "Parked" the timer is still going for your order, they are just able to clear the orders for the other cars, when you refuse to move everyone behind you gets backed up and the orders cannot be cleared, sometimes this is no fault of the crew, but sometimes an issue with machinery. If your order was in fact as simple as you stated and it was lunch being served I would bet that it was not that they just picked you out and said, "Hey lets be jerks and make this guy wait longer".

I can tell you that when someone refused to move from my drive-thru lane I would simply cancel their order, give them a refund in cash and say, have a nice day, I would not even ask them if that is what they want. Sometimes people were baffled. If they continued to wait I would allow them and begin serving my orders from the back window. Sometimes they thought their efforts would pay off, but it never did. If they continued to wait or started banging or what not, I would tell them they were trespassing and to leave the property, if they refused I would warn them first that I was calling the police, if they continued, I would call the police and I would often allow the dispatcher to hear the person refuse to leave. 90% of the time people would just pull away at this point, but a few stayed and a few were charged with trespassing and I even made several court appearances to testify. The restaurant is a private business, obviously you have never owned a business yourself or you would understand how unreasonable your request was. If you go into a shoe store and they are out of your size, but tell you they can order from another store and have them the next day, would you demand that you will stand in front of the cash register and not allow the store to serve any more customers until they got your shoes?? It’s absolutely asinine. I know I began to rant near the end, but this story brings back so many memories of how awful some customers were to the employees. I do not defend all employees many of them have poor customer service skills, but when a business is dealing with very tight profit margins they have a limited pool of people willing to work for them. If your suggestion would be pay more to get better employees, which would inflate the prices. If you wanted to pay more, then you should go somewhere else where they do pay more and you will also pay more for your meal. 

and the poem appears as 'Consumer Comment #2' at Ripoff Report #104690.

Thank You

P.S. I wonder if the McRib is made from lean hogs?

When told I will not pull forward, they request it again. I then ask for a full refund. Miraculously, the food usually appears within 30 seconds. Today, for example, we ordered breakfast. We received all of our food except two plain, small coffees. After the above back and forth occurred, it was in our hands and we were merrily along our way.

So...you got cold coffee that has been microwaved instead of freash coffee from a freshly brewed pot. Bravo, you really showed them what's what!

Time of arrive at window.  10:45

Order: Lunch meals

Lunch prepared start at 11:00

McDonald hours of meal:

Early hours of opening: 5 or 6am serve breakfast

Ending hours of breakfast 11:00am

Starting hours of lunch: 11:00am

Closing hours of lunch: 11pm or 12:00am

So you will have to wait for lunch server at 11:00am and that why they want you to pull forward to wait for lunch prepared. That you have to wait 15 min. before the lunch to start cooking.

Once I have problem with McDonald at 10:50 at drive-in and look at the menu and it show hamburgers menus. I order and they told me the order are not accept until 11:00am. I told them why the lunch menu still shown at the drive-in. No answer. I then order large breakfast (three steperate order) and drove off the lot without paying or pick-up. He He.

James,

As a 10 yr cashier with Wal-Mart and a 35 year teacher and administrator, I have some insight into UR McDonalds problem.

All companies have protocols for running their business effectively and although some of these procedures may cause U angst, they remain procedures that the employees must follow. If U use a debit or credit card to pay and U wish a refund, so that the business does not lose $, this refund must be put back onto the debit or credit card used for the purchase.

When asked to move forward, you should have, regardless of your past experiences. U do this because U were asked and U are not the only customer in line. Your refusal to cooperate with the staff of MD's was wrong and selfish.

If I deal with a stubborn customer at WM, who chooses to argue with just about everything, then they become a problem for the worker, mgt. and other customers. UR cooperating with the police shows that U were willing to do for the police and what U should have done with MD's people, only because U felt the officer had the authority to make U do what was asked . Conversely, U felt no respect for the MD's employees to do as they asked.

U were wrong in most respects after U ordered and it was UR behavior that upset UR kids and also set a bad example for them to follow. Kids are usually a mirror image of their parents as I witnessed in my 35 years as a teacher and administrator before working at WM. 

May I suggest that when U feel that U have UR own agenda when dealing with a particular business and its workers, that U no longer deal with that business. Go find another business that is willing to deal with UR ideas of appropriate behavior.

MD's deals with sooo many people, just as WM, that an epidode such as yours is of very little consequence to that business! Expecting MD's to spend an inordinate amt. of time to please U is, probably, not going to happen! If U had been dealing with a mom and pop business rather than a big chain, U, probably, would have been asked to leave and not return!

May I respectfully suggest that U sit back and reexamine UR behavior at MD's and find a way to deal differently in the future, if U are again in such a situation. U also need to realize the effect U have on UR children when they see such a display of immature behavior by their parent(s) when dealing with others. If they are young now, your poor example will cause them problems in dealing with peers, teachers and others with whom they will ,necessarily, have to interact in the future.

I completely agree with the OP.

My husband and I are repeatedly asked to "pull forward" at a particular McDonald's, even when there is NOBODY else in line.

Why do you think this is? Obviously, unlike so many of you selfless posters have suggested, it is not for the convenience of customers lined up behind me. When told I will not pull forward, they request it again. I then ask for a full refund. Miraculously, the food usually appears within 30 seconds. Today, for example, we ordered breakfast. We received all of our food except two plain, small coffees. After the above back and forth occurred, it was in our hands and we were merrily along our way. I guarantee if we pulled forward, the wait time would have been at least three minutes with no other customers waiting for their orders.

The simple truth is that they are falsifying their time records for delivering food to a customer at the drive-thru window. When they ask you to pull forward, they are able to stop the clock at that time, rather than showing their pitiful (and perhaps unreasonable) times for performance reviews.

The OP did nothing wrong and should not have had the police notified. The superior should have been reprimanded for such an occurrence.