- Report: #320490
Report - Rebuttal - Arbitrate
Complaint Review: McDonalds Restaurant
McDonalds Restaurant2230 Decker Blvd, Columbia, South Carolina U.S.A.
McDonalds On Decker Blvd. In Columbia, SC McDonalds Restaurant McDonalds incited the rage of other customers against myself and my family rather than sell me my food Columbia South Carolina
*Consumer Comment: People shouldn't be allowed to do what people have done to me on this site personally insulted me slandered my name this site was to help people not be a cyber bully play ground just look at the mean
*UPDATE EX-employee responds: I'm thinking there is more to the story....
*Consumer Comment: what?
*Author of original report: Cop in slow McDonald's line accused of aiming gun at customer ahead of him
*Author of original report: McDonald's employee arrested in vehicle theft
*Author of original report: Police: McDonald's employee throws hot oil on boss
*Author of original report: Camera Captures Woman Assault McDonald's Employee In Northeast, DC
*Author of original report: McDonald's missing $1,608 after manager walks away with cash and spends it: AFPD
*Author of original report: McDonald's customer attacks employee
*Author of original report: Camp Meeker woman sues McDonald's over Chicken McNugget injury
*Author of original report: MCDONALD'S IS VIOLATING LABOR LAWS IN BRAZIL
*Author of original report: Stabbing at McDonalds
*Consumer Comment: They were in the WRONG!
*Consumer Comment: McWAIT FOR YOUR MEAL POEM
*Consumer Comment: Mountain out of a mole hill.
*Consumer Comment: I'm afraid..
*Consumer Comment: McSLUMP POEM...
*Consumer Comment: Yeah i want to get personal punk if you want to insult me people who pay for their food shouldn't be giving any problems and they are tired of jerks like you always defending the bad employees
*Consumer Comment: You want to get personal?
*Consumer Comment: Ignorant people on this site and pricks like chad make sure life is unfair and unjust and chad will never get it or understand
*Consumer Comment: Not true colleenmarie
*Consumer Comment: I don't pull up either...
*Consumer Comment: Well maybe the mcdonald employees shouldn't of had provoked the customer people don't want to hold businesses accountable for their employees actions instead of causing more injustices
*Consumer Comment: Not the issue here
*Consumer Comment: People are always saying the customer isn't always right how about the business people and employees are not always right
*Consumer Comment: You should
*Author of original report: Angered By "Messed Up" McDonald's Cheeseburgers, Tennessee Duo Returns To Vandalize Eatery
*Consumer Comment: "LEAN HOGS POEM".............just type in 104690 at this site.......
*Consumer Comment: @ one of the idiots
*Consumer Comment: Jesus...
*Consumer Comment: Time Line
*Consumer Comment: James, Companies like Walmart, Bank of America, Chase, Citigroup, Wells Fargo, and many others have taken out "SECRET LIFE INSURANCE POLICIES" on their employees. You can...
*General Comment: James re:Decker Blvd. McDonalds, SC
*Consumer Comment: Wow
*General Comment: bulls**t
*Consumer Comment: OP did nothing wrong!
*Consumer Comment: Customers are NOT always right...
*Consumer Comment: Consumers (CUSTOMERS) are ALWAYS RIGHT!!!
*Consumer Comment: Just complain to mcdonalds cooperate office
*Consumer Comment: To lee
*Consumer Comment: To lee
*Consumer Comment: To lee
*Consumer Comment: To lee
*Consumer Comment: Oh My God, it's nutjob Phoenix City Charles-----
*UPDATE Employee: I see their point.
*Consumer Comment: Go Somewhere Else
*Consumer Comment: I See Wrong On Both Sides Here...
*Consumer Comment: Oh the horror
*Consumer Comment: We all have our crazy towns
*Consumer Comment: You Are Kidding, Right?
*UPDATE EX-employee responds: RIDICULOUS
*Consumer Suggestion: Oh My GOD!
*Consumer Comment: you people need help
*Consumer Comment: You SHOULD have been arrested!!
*Consumer Comment: stupid incident
*Consumer Suggestion: Your children learn from you!
*UPDATE EX-employee responds: YOU WERE IN THE RIGHT
*UPDATE Employee: You were the wrong one here.
*Consumer Comment: what would it have hurt to cooperate
*Consumer Comment: It was ALL about YOU wasnt it?
*Consumer Comment: u could have gotten hurt
*UPDATE Employee: Out of Control customer
*Consumer Comment: Unreal
*UPDATE Employee: Out of control.
*UPDATE Employee: Simple situation left to get out of control.
I pulled into the drive-thru at about 10:45 AM with my four kids for an early lunch. I ordered five small French fries, four double cheeseburgers and four small drinks. I pulled to the first window and paid with my debit card. I pulled to the second window and the employee gave me my drinks and asked me to pull forward. I told her I wouldn't pull forward because its a very simple order and if I pull forward it will take a much longer time to bring me my family's food. She asked again and I said no again explaining that McDonalds exists to serve burgers and fries in a quick manner and that everyone behind me is probably ordering basically the same thing.
I explained that my experience with pulling forward at McDonalds creates an extensive wait for myself, much longer than if I don't pull forward. (I haven't pulled forward since about 1991.) They should be able to produce my order in a timely enough manner since it was so simple. I never raised my voice, used profanity or acted belligerent. I simply said, no as she asked me repeatedly to pull forward.
Then she called in Jacqueline, her superior, who told me to pull forward a few times. Jacqueline then threatened to call the police. I asked what law I was breaking. Jacqueline said interfering with a business. I asked either give me my order or a cash refund and this would be over. She asked for my debit card and I refused.
I wanted cash refund because the debit would post immediately and the refund would take several days to post. I did not want to be short the money in my account. Plus, I would have to take my kids to another restaurant and post a second debit putting myself out double the money until the refund posted. At this point Jacqueline told someone to call the police. Jacqueline also told employees to carry orders to the vehicles behind me and tell them that I was refusing to pull forward.
As a result, when the two vehicles immediately behind me pulled away my family and I were subject to profanities, threats and sentiments of misgivings to myself. The driver of the first vehicle shouted f**k you, a**hole to me and shouted other things. The driver of the second vehicle said f**k off, I hope you go to jail and something about me deserving to die. Employees of this store must have told them the police were called to deal with me.
My oldest child is nine and none of my children should have been subjected to this intimidation. As other cars pulled away, people in those cars continued to stare at us. This prompted my eight year old daughter to day, Those people are really mad at you, Daddy.
Very shortly after Jacqueline instructed someone to call the police, an employee came towards the window with my order and Jacqueline refused to let them serve my order to me. At some point I watched and heard Jacqueline tell someone to get my refund. One employee said my debit card was needed and Jacqueline responded to that employee, Just get the money.
At that point, Jacqueline did not again ask me for my debit card. Shortly after Jacqueline had refused to allow my order to be served, an employee appeared with my cash refund on top of what appeared to be a refund slip. However, Jacqueline would not let anyone give me my refund and sent the money back to the register.
Prior to this, Jacqueline and the first employee had both expressed great concern for the customers in vehicles behind me and their service. If she was so concerned with customer service to the others, she would have served my food or refunded the cash to make her restaurant fully operational instead of waiting for the police. Rather, she caused me to wait for the police at the second drive-thru window. I could not leave as I had neither food or refund. This also demonstrates that she was not interested in resolving the problem, but rather in trying to get me arrested.
At about 11:00 AM, a Richland County Deputy Sheriff arrived. I stayed in my van while he talked with Jacqueline. The Deputy waved me into a parking space to which I complied. I waited further until he finished talking with Jacqueline. When finished, the Deputy asked me to step out of the car. I recounted the events described above. The Deputy said I had mind and Jacqueline's stories were the same and he wanted to find a compromise. The Deputy said that a charge of trespassing was a possibility. I said that Jacqueline never asked me to leave the property or mentioned trespassing so I didn't believe that was an issue. The Deputy did not comment.The Deputy went inside the store and told me to wait outside.
At this point, my older daughters opened the van door to tell me that my six year old son was afraid I was going to get arrested. He was crying. I had to comfort him while waiting. The Deputy appeared and asked for my debit card for a refund. I complied. A couple of minutes later, the Deputy waved me in and I was given a cash discount. I read Jacqueline's name on her badge and wrote it on the receipt. Jacqueline told me to make sure I spelled her name right as I was writing. I asked for a customer service number. Jacqueline did not provide a customer service number and instead stared at me and mumbled incoherently. The Deputy suggested I look it up on the Internet. I agreed and left.
My children still wanted McDonalds so I took them to the store at 5480 Forest Drive, Columbia, SC where I received fast and friendly service, inside, from an employee named Carolyn. The franchise owner contacted me about this incident after I submitted a formal complaint to McDonalds corporate and offered me only an apology. I contacted McD's corporate after that and they said they will contact the franchisee, again. He never contacted my a second time.
Columbia, South Carolina
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This report was posted on Ripoff Report on 03/24/2008 06:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/McDonalds-Restaurant/Columbia-South-Carolina-29206/McDonalds-On-Decker-Blvd-In-Columbia-SC-McDonalds-Restaurant-McDonalds-incited-the-rage-320490. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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