• Report: #873472

Complaint Review: McDonalds

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  • Submitted: Wed, April 25, 2012
  • Updated: Thu, April 26, 2012

  • Reported By: drtyctr — herndon Virginia United States of America
McDonalds
4040 Jermantown Road Fairfax, Virginia United States of America

McDonalds So any size coffee is $1? Yes, but...... Fairfax, Virginia

*Consumer Comment: Misunderstanding the promotion

*Consumer Comment: Me Too

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I ordered the "2 Egg McMuffin Meal" here and saw the sign stating any size coffee is $1. Great! I asked for a large coffe with that, thank you. As the manager rang up the order I noticed it seemed tax was a little high...until I saw the receipt.

On the receipt was a .49 cent charge labled "drink upcharge". Really? I asked the manager how they could charge an upgrade fee when any cup of regular coffe was the same price. After staring at me like I had two noses and both were bloody, she declared derisively that "you asked for a large." Yes, yes I did. I tried again to explain that if the small coffee with the meal represented a $1, and large coffees were the same price, why was I charged the fee?

"But, but, you asked for a large." Got it, the robots behind the counter, and in the manager's uniform either cannot think for themselves or corporate has really got them trained by rote.

I know, less than half a dollar, right? Got it. I didn't even push for money back, just wanted them to understand the ridiculousness of their position. Half a buck here, half there.....how much money is this branch and others taking in as "free money"?

Aren't we all tired of being nickel and dimed to death? So I guess it isn't truly any size for a buck. I should have ordered the small coffeee and the returned it for a large....but why should I have to over their claimed price?

As for me, I will be sticking to breakfast elsewhere when I am on the run.

This report was posted on Ripoff Report on 04/25/2012 06:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/McDonalds/Fairfax-Virginia-28315/McDonalds-So-any-size-coffee-is-1-Yes-but-Fairfax-Virginia-873472. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Misunderstanding the promotion

AUTHOR: Ashley - (U.S.A.)

You are trying to combine multiple offers which they refuse to do. This is standard as any sort of fast food place. The 1$ any size coffee is a la carte. If you ordered an egg mcmuffin and a large coffee the coffee would only be 1$.

You are ordering an extra value meal which already contains discounted items for ordering the value meal. You cannot combine a drink offer with the value meal offer. They were correct in charging you 49 cents for the large coffee. if you want to take advantage of the 1$ coffee then you would need to order the egg mcmuffins separately and not in a value meal. Often its cheaper to do this when there is a good deal on a drink.

Do you understand now? Its just like having a coupon for 50 cents off an item when you buy two and a store running a buy one get one free offer. You can't combine the two offers, you can either get 50 cents off two or buy one get one free.

No ripoff here.
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#2 Consumer Comment

Me Too

AUTHOR: Cory - (U.S.A.)

The same thing happened to me. Tried to jack me for $1.49. I said to the clerk, Ok, lets try this another way. I want a 99 cent size coffee IN A LARGE CUP. Oh, no problem he hands me a LARGE SIZE for 99 cents. Funny as hell. I want to PAY 99 cents but I want the $1.49 size cup like it say on that sign up there. I point. It flew right over his head. Don't even try explaining it to them.
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