• Report: #216325

Complaint Review: McDonald's

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  • Submitted: Tue, October 17, 2006
  • Updated: Thu, December 08, 2011

  • Reported By:monroe North Carolina
McDonald's
303 Unionville Indian Trail Road Indian Trail, North Carolina U.S.A.

McDonald's Restaurant My kids ingested raw, uncooked, pink, fleshy chicken McNuggets Indian Trail North Carolina

*Consumer Comment: Same thing just happened to my daughter!

*Consumer Suggestion: Thank You Again

*Consumer Comment: I had a similar experience...

*Consumer Suggestion: Jeff.

*Consumer Comment: Thanks

*Consumer Suggestion: Uncooked chicken in itself, not dangerous.

*Consumer Comment: Jeff from Monroe, your welcome

*Consumer Comment: Humm so what's wrong about ER advice

*Author of original report: Hey Tony

*Author of original report: Thank You Lisa of Kearney, Missouri

*Consumer Comment: I am trying to figure out ..

*Consumer Comment: Your correct

*Consumer Comment: Supplier probably the culprit

*Author of original report: Nothing I Can Do, But Wait

*Consumer Comment: PLEASE GO TO THE ER

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Visited this McDonalds this evening....after my two year old daughter finished most of her Nuggets in her Happy Meal I asked my six year old daughter if I could share one of hers from her Happy meal and her extra 6-piece....bit into it...raw, pink, fleshy, uncooked like at supermarket....inspected remaining Nuggets......all raw, uncooked, fleshy, etc.....brought remaining Nuggets back to store...manager didn't have time to deal with me other than refund my money as they were so busy the lines were to the door....I WAITED AND WATCHED THE MADNESS OF THE DINNER RUSH.....THE MANAGER DIDN'T DO A *&*& THING TO TRY TO PREVENT THIS AGAIN OR RECTIFY, just kept shaking her head and din't know which way was left, right or anything...NO CONTROL....NO CHECK/BALANCE...NO ORDER AT ALL....

HOWEVER...a customer waiting in line that I shared my complaint with stated that tonight was "School Teacher Night" and that the "teachers are doing the best that they can to keep up".....I looked around...noticed that the workers were in fact Non-McDonald's employees and were in fact plain clothes local school teachers doing the cooking!!!! WHO IN THE HELL authorized this????? McDonalds???What about proper training and cooking procedures?????

Called McD's corporate number...waiting to hear back about these issues...If you have car trouble do you contact a mechanic or a school teacher??? AGAIN, WHO THE HELL authorized this????? The few employees that were at the restaurant (who I determined were in fact actual employees were wearing proper McD attire) were so overwhelmed due to the dinner hour rush and a bunch of so called educators bumping into each other doing the cooking, what a site, wish I had a camera it was amazing.

In the meantime I'm calling the Union County Health Department in the morning as they were closed when I tried to contact them this evening to report and investigate as I await food poisoning symptoms and pray that my children will be spared. If not, I'm ordering Ray Kroc exhumed to stand trial- I'M PISSED OFF AND HAVE EVERY RIGHT TO BE. I've spent my entire evening with this situation including my wife getting very upset and rightfully so- CHECK YOUR NUGGETS BEFORE YOU EAT THEM!!!!!!!!!!!!!

Jeff
monroe, North Carolina
U.S.A.

This report was posted on Ripoff Report on 10/17/2006 09:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/McDonalds/Indian-Trail-North-Carolina-28079/McDonalds-Restaurant-My-kids-ingested-raw-uncooked-pink-fleshy-chicken-McNuggets-India-216325. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 15Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Same thing just happened to my daughter!

AUTHOR: vic - (United States of America)

Raw McNugget!  Luckily she is 7 and knew enough to spit most of it out when it didn't taste right!  Keeping our fingers crossed she doesn't get sick. 

As this was a drive-thru situation we didn't realize there was a problem until we were well down the road.  My wife pulled into the next available McDonalds and they didn't care, and even charged for a replacement.  I know they are individually owned, but protection of their brand reputation should have meant $.99 to the manager of the second McDonalds!
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#2 Consumer Suggestion

Thank You Again

AUTHOR: Jeff - (U.S.A.)

Ashley and Susan-
I appreciate your feedback. I believe by now we are out of the "scare" of getting food poisoning. I spoke with the Lead Manager by phone today. She was apologetic and dinner will be on them next time. She admitted that the manager at the time had made a mistake letting untrained staff into the kitchen as she was advised not to do so. This particular McD's is not a franchised owned location. It is owned by McD's corporate. Again, thank you for your feedback, all are appreciated.
Jeff
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#3 Consumer Comment

I had a similar experience...

AUTHOR: Susan - (U.S.A.)

Jeff,
I had a similar incident a few years ago at a McDonalds in Fitchburg MA. My daughter's cheeseburger was very pink in the middle and cold. We did not discover it until we got home. I called the manager, and she took my name and address and promised a coupon for a free Happy Meal. Never received it.

I wrote out a complaint to McD's corporate HQ, and they stated there was nothing they could do about it..that it was the franchise owner that needs to be contacted. I gave up at that point, but you may wish to call the franchise owner. Their telephone #'s are usually posted near the drive-thru window..
Good luck!
Susan
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#4 Consumer Suggestion

Jeff.

AUTHOR: Ashley - (U.S.A.)

Write a letter to McDonalds Corporate Headquarters, explain your complaint and let them know everything you would like them to do to make you satisfied. Send it certified mail.

You should inspect everything your child eats. Yes,its inconvenient,but look what can happen if you don't. Also train them about proper safety procedures.

Virtually all chicken, beef and pork is contaminated. That's why it is important to cook it thoroughly. Proper cooking kills bacteria and parasites. Some beef and fish can be eaten with less cooking but you have to follow proper safety procedures.

The first thing you should do,upon walking into a fast food restaurant,is to carefully observe the people working there.

If you do not feel confident that they are following proper procedures,LEAVE IMMEDIATELY!

That is exactly what I do about half of the time.I think that about 50% of the time,there are obvious things that should make you decide to leave.

You even admit that the place was obviously not being operated at a very professional level.

It is very difficult to get qualified workers who will work for minimum wage.

If you ever suspect that your child may have ingested something dangerous,call a poison control center immediately.

You could have given you kids ipecac to make them vomit. Not exactly a pleasant thing but it would have been the safe thing to do.

Also consider reducing the amount of fast food you get for your family.

When you feed your young children this food, they are altered and programmed, almost genetically, to be addicted to it.

Try to find an episode of the TV show called "Honey,we're killing the kids".

You have a right to expect that the food you receive will be safe and good.You have every right to be upset if you feel like you were given bad food,made by people who didn't care.

Good Luck.
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#5 Consumer Comment

Thanks

AUTHOR: Jeff - (U.S.A.)

Hey Steve-
I appreciate your comments, but if I have to check my kids food everytime they sit down at the dinner table or elsewhere for the rest of their life I ought to plan for the next asteroid impact and keep one eye pointed toward the sky as well. With that comment, I will assume you don't have any kids. You may be wondering why I'm getting cranky here, well, you commented on the fact that you think it may have been simply an over-reaction. Thats a subjective statement, but I do realize that you're entitled to your opinion.

Let's stick to the point of the matter...... You don't expect to get served raw chicken when you go to a restaurant, right? You do make some good points, however, that it is not specifically the uncooked meat that makes you sick, it is the bacteria or contaminate(s) that are present on the uncooked meat. I agree, but chances are that there is a high correlation between raw chicken and getting food poisoning vs. cooked chicken and getting food poisoning. And also, it is not the vehicle that kills people in highway accidents, it is the driver.

As far as your description of Nuggets being pre-cooked, well, you're somewhat right. It all depends on the supplier, batch, etc.. In fact, some were spongy and some were fleshy. Only problem is the ones that were fleshy and uncooked were not the "spongy" variety- again, I agree w/previous response that it is a supplier/distributor issue. And yes, McD's screwed up royally again by not recalling or checking the other nuggets they were serving or seeing if the "teahcer" was cooking them long enough.

The good news is that all is well so far- no symptoms. However, McDonald's is going to have to do a lot of convincing to get me to go back w/my kids and get a Happy Meal. And the saddest part of this whole ordeal is that so far I have called McD's corporate back and they still have not contacted me with their findings of this matter. Pretty sad for a multi-billion dollar company not to be able to efficiently resolve their issues and I'm sure mine is not the only one.
Thanks For Your Comments
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#6 Consumer Suggestion

Uncooked chicken in itself, not dangerous.

AUTHOR: Steve - (U.S.A.)

Uncooked chicken in itself is not dangerous. And fully cooked meat does not guarantee anything either.

People get food poisoning and other diseases every day from fully cooked meats that were contaminated before cooking.

People also eat raw and undercooked meats everyday without any problems.

What we are talking about here is contamination. That is what causes illness.

FYI..These alleged nuggets are not solid pieces of chicken breast as some people think. They are ground up and formed pieces of chicken scraps. They are like a sponge if you look at one close up. Three minutes in 450 degree grease would cook them to a safe level to eat.

I think there was some over reaction here. You do not get salmonella from undercooked meat, you get it from contaminated meat.

I would personally inspect any food being given to a 2 year old before they started eating it, not after. Even a 6 year old would get the food AFTER I opened it and looked at it.

Even if the school teachers were cooking, there should have been a manager checking quality.
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#7 Consumer Comment

Jeff from Monroe, your welcome

AUTHOR: Lisa - (U.S.A.)

Jeff from Monroe, your welcome. Still back you up on what you say.
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#8 Consumer Comment

Humm so what's wrong about ER advice

AUTHOR: Angelina - (U.S.A.)

Ignorance. That's what. Do you know anyone who lost a toddler to food poisoning???

Think about it, before, you get so high and mighty Lisa.

300 bucks is nothing compared to losing a child. Google results of children and raw chicken.

Some people.....
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#9 Author of original report

Hey Tony

AUTHOR: Jeff - (U.S.A.)

Hey Tony-
You sound a bit skeptical of my character, or at least that's the way I'm interpreting your response... Here's one for you to ponder... I am a demolition consultant and regional manager with one of the country's largest environmental remediation and building demolition firms. I also consulted at the World Trade Center disaster in 2001. I am also an expert witness.

If in fact your rebuttal was an attack on character, do you believe me now?? I have better things to do than waste my time with creating a story for amusement. Call the manager at the store (phone number posted) and ask her about it- maybe she can help you. However, yes I agree w/you it is processed chicken...the parts that are NOT actual meat (coating, fat, cartiliage, beaks, talons and God knows what else that are ground up) were not fleshy. Of course not, right?? The term "fleshy like at the supermarket" was used as a description for description purposes only. McDonalds does not buy their McNuggets from the grocery store either. Thanks for your feedback.
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#10 Author of original report

Thank You Lisa of Kearney, Missouri

AUTHOR: Jeff - (U.S.A.)

Lisa-
Thank You, my thoughts exactly...let alone the $300.00 out of pocket cost and possibly a trip to hell and back for my kids when it may not be necessary yet.
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#11 Consumer Comment

I am trying to figure out ..

AUTHOR: Peter - (U.S.A.)

... how the chicken nuggets in question were "raw pink and uncooked" when in fact they arrive to the restaurant pre-cooked and frozen, and are simply tossed in a fryer before serving ...

... and how they appeared "fleshy" when they are in fact made of processed chicken parts and by-products, meaning that there isn't a solid piece of chicken "flesh" to be found.

... and how these supposedly "raw" chicken nuggets were just like those "found at the supermarket," as I have NEVER seen anything BUT pre-cooked chicken nuggets sold at stores anywhere.

Care to elaborate?
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#12 Consumer Comment

Your correct

AUTHOR: Lisa - (U.S.A.)

To the father of the precious girls, your doing just what you should do. Are you suppose to take them to the ER and say, my kids may have food poisening and may not so can you go ahead and treat them. They would look at you and say "What?????"
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#13 Consumer Comment

Supplier probably the culprit

AUTHOR: Jason - (U.S.A.)

Remember that McDonalds rarely 'cooks' anything. The McNuggets are pre-cooked and putting them in the grease for 3 minutes just basically brings them from frozen to thawed and 'golden brown'.. So, odds are this is a flaw in the cooking processes at their supplier.. Not to defend the manager's handling of the incident, as at the least he should have inspected and disposed of the rest of the batch.

AND.. Not that you have an invalid claim or that McDonalds is 'off the hook' on this.. Even though it is their supplier who screwed up first, making further mistakes by not pulling the product doesn't solve the problem. Just pointing out where the root of the problem is.
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#14 Author of original report

Nothing I Can Do, But Wait

AUTHOR: Jeff - (U.S.A.)

I appreciate your feedback, although Health Department says 12 hours w/no symtoms, diarreah, vomiting, we should be OK for Salimonella. Still praying and keeping my fingers crossed. Yes, my daughters are precious- Thank You
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#15 Consumer Comment

PLEASE GO TO THE ER

AUTHOR: Angelina - (U.S.A.)

Why would you wait for food poisoning symptoms to appear on such young, precious girls???

This is very very serious. You should not wait for them to get sick, take them to the emergency room now.
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