• Report: #373551

Complaint Review: McDonalds

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  • Submitted: Tue, September 16, 2008
  • Updated: Thu, March 26, 2009

  • Reported By:Tinley Park Illinois
McDonalds
15920 S. HARLEM Tinley Park, Illinois U.S.A.

McDonalds Ripped me off on an apple pie and tried to cover it up. Gave me old pie and ripped off (literally) experation date. Tinley Park Illinois

*Consumer Comment: Thanks for the info!

*Consumer Comment: What a bunch of babies!

*UPDATE Employee: Debbie post about cinnamon melts

*UPDATE Employee: Cinnimelts

*UPDATE Employee: Cinnimelts

*UPDATE Employee: Cinnimelts

*UPDATE Employee: This is bad.

*Consumer Comment: This is a Common Rip-Off in the Fast Food and Vending Machine Business too...

*Consumer Comment: To Debbie...

*Consumer Comment: How long do they really hold onto stuff before serving it?

*UPDATE Employee: Please Get Your facts straight!

*UPDATE Employee: 1-800-244-6227

*UPDATE Employee: 1-800-244-6227

*Consumer Comment: It Figures

*Consumer Comment: give me a break

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We all know McDonalds is not a good restaraunt for customer service, but this just crosses the line between stupidity and lies.

I went to this restaraunt at 8:45 p.m. 2 weeks ago to get a sweet tea and 2 apple pies. Well, according to them, they only had one "fresh" apple pie left, so they gave me cookies for the other apple pie. Apparently, McDonalds can't do simple division and let me pay 50 cents for just one pie.

Anyway, I got my pie, tea and cookies. Not much of a problem. Yet. As I take my pie out of the bag, I realize the pie is cold and hard. This can not be a fresh apple pie. I look for the expiration date, but it wasn't there! It was clearly ripped off off the box.

RIP OFF!!!

So I get charged for an old, disgusting pie, and they can't even tell me, "We are out of pies, here's your money back."

Do me a favor, never eat at this McDonalds. Your food may be stale.

Anonymous
Tinley Park, Illinois
U.S.A.

This report was posted on Ripoff Report on 09/16/2008 04:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/McDonalds/Tinley-Park-Illinois-60477/McDonalds-Ripped-me-off-on-an-apple-pie-and-tried-to-cover-it-up-Gave-me-old-pie-and-ripp-373551. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 15Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Thanks for the info!

AUTHOR: Debbie - (U.S.A.)

For Malachi and Friendlyfoe:

Thanks for the inside info. I suppose that does make sense, and I'm glad that the sticker didn't mean what I THOUGHT it meant! I still enjoy Cinnamon Melts on occasion!

However, I'm kinda bummed that I now know that they're nuked in a microwave before served...even though I kinda expected it...I guess I just like that "fantasy" of believing that someone is really baking up hot fresh cinnamon rolls back there at McDonald's! HAHAHA
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#2 Consumer Comment

What a bunch of babies!

AUTHOR: Inspector - (U.S.A.)

I grew up in a time when their were no expiration dates on the products and we had our own way of determining freshness. Squeeze it, smell it, taste it.

We have become a society of date watchers, my God! don't eat that, it's expired! As for Helene of Illinois, get a life! not everything is a conspiracy against you or the public. Quit your bellyaching and throw the darn thing out if it taste bad.

To the OP, I once ordered chili from a Wendy's drive through at 1:00 a.m. It tasted burnt, probably from sitting around all day in the pot. I did not run home to a computer to write a report about it, I threw it out. By the way, you can go to any convienience store and buy an apple pie. But, then you would have no reason to write this report thus, no reason to exist. Unless you found fault with the store which you probably would. What did Mc D do to you anyway?

geez people get out more, visit a foreign country where people are starving and maybe lose a little of that sensitivity.

Apple pie...you should be ashamed! I would be.
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#3 UPDATE Employee

Debbie post about cinnamon melts

AUTHOR: Friendlyfoe - (U.S.A.)

No debbie you did not receive an old product. The label that you saw us what we use to mark the secondary shelf life of the product. Cinnamon melts arrive to the Mcdonalds frozen and they are suppose to stay in the freezer. From the freezer they are thawed in the refrigerator and that's when we put the white sticker to tell us the day it will expire. If you don't receive a sticker on the box then I would worry. Just look at the parfait and on the bottom of them you'll find the same white sticker. The sticker is used to ensure that you, the customer receive fresh product all the time. Of course theirs always some people that for some reason or another decide not to follow the procedures and just sell you anything.
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#4 UPDATE Employee

Cinnimelts

AUTHOR: Malachi - (U.S.A.)

The cinnimelts in question, are not kept on warming trays for a day and a half. they are kept in a fridge for 2 days Max. When they are ordered, we microwave them for 14 seconds and then send them to the landing zone where the order is then put into a bag or placed on the tray.
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#5 UPDATE Employee

Cinnimelts

AUTHOR: Malachi - (U.S.A.)

The cinnimelts in question, are not kept on warming trays for a day and a half. they are kept in a fridge for 2 days Max. When they are ordered, we microwave them for 14 seconds and then send them to the landing zone where the order is then put into a bag or placed on the tray.
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#6 UPDATE Employee

Cinnimelts

AUTHOR: Malachi - (U.S.A.)

The cinnimelts in question, are not kept on warming trays for a day and a half. they are kept in a fridge for 2 days Max. When they are ordered, we microwave them for 14 seconds and then send them to the landing zone where the order is then put into a bag or placed on the tray.
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#7 UPDATE Employee

This is bad.

AUTHOR: Luis 0 - (U.S.A.)

I currently work at McDonald's and sometimes we do run out of pies, so instead we offer cookies;However, if the pies look cold or nasty we throw em away and give the 'guest', as i like to call them, their money back of offer them something from the dollar menu. If this happens again then you should go back and tell them, I know I would.Also, the time should be written down on bot sides of the boxes, unless they are different where you are. Oh and by the way, Cory, apple pies are put on an oven, not on the same place as the fries. Just to let you know.
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#8 Consumer Comment

This is a Common Rip-Off in the Fast Food and Vending Machine Business too...

AUTHOR: Helene - (U.S.A.)

This is one of the oldest cons ever in the fast food business which is how the underpaid and exploited employees get back at their bosses...

UNFORTUNATELY IT IS THE CONSUMER WHO PAYS.

BUT WHO CAN BLAME THEM WHEN THEY ARE TREATED LIKE DISPOSABLE, INTERCHANGEABLE SUBHUMAN SLAVES AND BEING DISRESPECTED AND TREATED LIKE LOWLIFES HOW CAN YOU EXPECT THEM TO POSSIBLY CARE ABOUT YOU?

Put yourself in their situation.

It is NOT a nice place to be.

The scam works like this for the franchise owner because some fast food businesses are owned by private individuals and charge them a lot of money in licensing fees. Like their exploited employees, the franchiser only cares about making a profit and so this is how they do it.

Instead of throwing out their expired food, the franchise owner will take a tax loss or a write off on all the expired units he or she has on hand.
And then, they will turn around and instead of tossing the unsold inventory into the dumpster for the street people to eat, they will alter the expiration date or simply tear it off and keep on sellin it.

In the case of the cooked employee, he or she will probably be the shift manager or split the proceeds with the shift manager. The shift manager will report the disposal of these unsold items when they are on hand after their expiration date but they will continue to sell them and split the proceeds which are not reported to anyone except them. And if you are one of the cowed,beaten-down employees who slaves away there, and you see this going on, it is not worth your penny-ante job to report it because it is not worth the harassment you will get and the subsequent blacklisting and bad references you will get from that manager... assuming anyone at the corporate office would even listen to you,much less believe you...

In the vending machine business, the guys who put the stuff in the machines will often just take the stuff that doesn't sell in one machine and move it in to another machine and put the expiration dates so the person who buys them can't see them. They will also report that the product didn't sell and pocket the difference. Or they will adjust the prices so they are overcharging and then they pocket the difference.

ANY WAY TO MAKE A SCAM SEEMS TO BE THE BUSINESS ETHICS OF AMERICAN BUSINESS TODAY. SADLY.

AND EVERYBODY IS HURT EXCEPT THE SCAMMER.
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#9 Consumer Comment

To Debbie...

AUTHOR: Edgeman - (U.S.A.)

I have never worked for McDonald's, so I don't know their procedures but I doubt your cinnamon melt was in a warmer for a day and a half.

The date on the sticker was probably a refrigerated storage date. I would guess that the employees set out a few in their refrigerator and date stamp them for however long their policy calls for. If they aren't heated by that date, they are probably discarded.

Even if a cinnamon melt wasn't sold by the end of breakfast, an employee would surely have taken it.
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#10 Consumer Comment

How long do they really hold onto stuff before serving it?

AUTHOR: Debbie - (U.S.A.)

Maybe a McDonald's insider can explain this...

A couple weeks ago, I went to McD's for breakfast. I ordered a cinnamon melt. I had them before I find them quite delightful.

Anyway, when I got home, I noticed that there was a sticker on the back of the box that the cinnamon melt is packaged in. A sticker that I'm sure they're supposed to REMOVE before giving the product to the customer. It was a little square white sticker that said "Good thru _______) and had a date and time of THE NEXT DAY at 3pm. In other words, I bought it on 10/11/08 at 9:13am and it said "Good Until 10/12/08 at 3:00pm" It might have said "serve thru" or something similar. Same difference.

What???

You mean to tell me that they have these things sitting around on warmers for a whole day and a half??? Surely not!!! I've had cinnamon melts before that were very dry and not that good...but most of the ones I've had were warm and melty and gooey and yummy. I really hope that's not what this sticker means, because if it does, I'm done with cinnamon melts!! ICK!
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#11 UPDATE Employee

Please Get Your facts straight!

AUTHOR: Jack - (U.S.A.)

Hello, it is not that Mcdonald's cannot do "simple division" and give you one pie for fifty cents. The special that they run is two for one dollar. One pie is 99 cents. Our computers will not allow us to charge you 50 cents for one pie. Do you have proof that your expiration sticker was removed? Did you go back and request a refund? If you found that your cold pie was appalling that you decided to go home and write a complaint about it online, however, you didn't even give the company a chance to redeem themselves by providing you with a refund. They already gave you more than you paid for by giving you the cookies and a pie, which totals out to more than the cost of 2 pies. How much more do you want from them?
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#12 UPDATE Employee

1-800-244-6227

AUTHOR: Mcmanager - (U.S.A.)

Frist of all, I want to say that i am sorry that your food was stale. I suggest you call 1-800-244-6227 and make sure that they are aware that food that is expired is being handed out to the customers.

As for not being able to charge you $.50 for one pie, there simply isn't a button for it. Anywhere, as much as i would like there to be. Giving you a $.50 refund would short an employee's drawer, and missing money is never a good thing. We offer cookies for this reason, as a way to give the customer another choice if they still want one pie, they are are at least getting there money's worth. Often time's i give the 3 packs of cookies out, which also sell for a dollar, meaning that the pie is free.

Also, on a side note, we no longer deep fry the pies. The pies are baked in our oven. Pies are good for 4 hours, are supposed to be timed, boxed, and placed into the pie warmer no less than 10 mins from when they come out of the oven.

I really do hope you call the number i posted above and that you can get this issue resloved for you.
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#13 UPDATE Employee

1-800-244-6227

AUTHOR: Mcmanager - (U.S.A.)

Frist of all, I want to say that i am sorry that your food was stale. I suggest you call 1-800-244-6227 and make sure that they are aware that food that is expired is being handed out to the customers.

As for not being able to charge you $.50 for one pie, there simply isn't a button for it. Anywhere, as much as i would like there to be. Giving you a $.50 refund would short an employee's drawer, and missing money is never a good thing. We offer cookies for this reason, as a way to give the customer another choice if they still want one pie, they are are at least getting there money's worth. Often time's i give the 3 packs of cookies out, which also sell for a dollar, meaning that the pie is free.

Also, on a side note, we no longer deep fry the pies. The pies are baked in our oven. Pies are good for 4 hours, are supposed to be timed, boxed, and placed into the pie warmer no less than 10 mins from when they come out of the oven.

I really do hope you call the number i posted above and that you can get this issue resloved for you.
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#14 Consumer Comment

It Figures

AUTHOR: Cory - (U.S.A.)

Those "boxes" or cartons the "pies" come in are just like the cartons the fries come in. What mcd's suppose to do is keep the "pies" on a warming tray until they're ordered, then drop the pie into one of those cartons. There is no "expiration" date on the carton. There is no "fresh" pie. They drop 'em in the same deep fat fryer as the fries after they take them out of the freezer. They just didn't want to take the time to "drop" another batch of pies, to make just one and the needed to get rid of the cookies. Your pie had probably been around since 4 or 5. It's the same at ALL mcd's.
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#15 Consumer Comment

give me a break

AUTHOR: Clifford - (U.S.A.)

You wasted time and bandwidth for a stale apple pie?


Unbelievable!
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