- Report: #679499
Report - Rebuttal - Arbitrate
Complaint Review: McGinn,Smith Alarm Trading LLc
McGinn,Smith Alarm Trading LLc99 Pine St Albany, New York United States of America
McGinn,Smith Alarm Trading LLc Alarm Services sent a serviceman without parts to do job,and billed me for it when he could not do his job Albany, New York
*UPDATE Employee: Company Response
*Author of original report: Company does the right thing
Business has a D rating from the BBB and 42 complaints against them(fact that I did not know when my contract was sold to them from another company)They monitor security systems.I soon discovered that they were happy to take my money every month,but unable to provide repair work when neede.I switched to AT&T uverse and needed a cell unit installed. I talked to several people at the company and made it clear what the problem was.I had to wait over 2 1/2 weeks to get someone out here.No one at the company bothered to let the serviceman know why he was coming out here.He did not come out with the parts to fix the system.The serviceman told me there would be no charge since it was the company's fault he did not do the work that day.The company turned around and charged me $80.00 for the service call anyways.I would suggest that consumers do not do business with this company.Besides all that,the serviceman that came out has his own burgler alarm company and was giving me quotes for hisbusiness,which was unprofessional.In general I found that the employees of this companydo not return phone calls or it takes them days to get back to you.The employees are rude and act like they are doing you a favor by talking to you.When I filed a complaint against them with the BBB part of what I wanted was to talk to someone other than the snotty billing manager.---They refused to do that simple thing.
This report was posted on Ripoff Report on 01/06/2011 10:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/McGinnSmith-Alarm-Trading-LLc/Albany-New-York-12207/McGinnSmith-Alarm-Trading-LLc-Alarm-Services-sent-a-serviceman-without-parts-to-do-job-679499. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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