- Report: #204153
Report - Rebuttal - Arbitrate
Complaint Review: McKenzie Scott Partners
McKenzie Scott Partners625 Liberty Ave Pittsburgh, Pennsylvania U.S.A.
INVESTIGATION: Feel safe, confident and secure about doing business with McKenzie Scott -McKenzie Scott Committed to customer satisfaction & client success, ensures that all clients get the highest level of service & support.
*UPDATE: Rip-off Report Investigation - McKenzie Scott to resolve any and all issues, commitment to 100% customer satisfaction - commitment to provide excellent customer service - safeguards for their clients -consumers should feel secure when doing business with McKenzie Scott.
*Author of original report: McKenzie Scott Partners, Pittsburgh PA
*UPDATE EX-employee responds: Truth Be Told
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When McKenzie Scott first contacted Rip-off Report, we realized that they had a strong commitment to resolving any client issues that come to their attention. They have stated to Rip-off Report, that they strive for 100% total customer satisfaction, and have for years. If for any reason you are not satisfied with their services, they will work to immediately resolve any issues.
Their service agreements are in plain language and spell out precisely what they do and don't do. All of their services include money-back, satisfaction, and performance guarantees. To ensure your satisfaction they also perform quality checks throughout client searches. You may review your service expectations and written service evaluation which were part of this process. They will provide copies to you.
After talking many times with executives from McKenzie Scott, Rip-off Report has come to the conclusion that they value each and every client, and welcome any feedback that helps them service their clients better. Rip-off Report realizes that businesses selling intangible services will receive complaints more so than when a consumer buys a tangible item, as they are selling you a service to help you better your chances of landing that new career of your dreams.
We all get buyer remorse from time to time. McKenzie Scott has been in business for years with thousands of successful clients to their credit.
Remember, Consumers can feel safe confident & secure when doing business with any member of Rip-off Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program ..
If you have any issues whatsoever.. email executives at [email protected] and can copy us at [email protected]
Read more about our investigative Report on McKenzie Scott and their commitment to consumer satisfaction.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
McKenzie Scott Partners Falsified and misleading sales pitch Pittsburgh Pennsylvania
After pulling my resume from an internet career site, (which they claim will not help me find a new career), Mckenzie Scott contacted me. I was given a speech by the office secretary about the positive influence Mckenzie Scott could have on my career search and how it would be beneficial to come in for a no obligation meeting with Dennis Johnston.
Dennis drew a bar graph showing how my resume was only reaching about 10-15% of the job market. They could provide a service that would increase that to 80-85%. This is false information. My phone has not been ringing and my e-mail box has not been filled. All they would need from me was a check and a signature. As I told Dennis I would need some time to consider their fee, he "suggested" very strongly that I provide them the check within a week, as the job market was becoming very volatile, due to the time of year.
Upon discussing the options with my wife, she was asked to come in as a character reference for me. Dennis assured me Mckenzie Scott could help as per his quote, "We wouldn't have taken on your case if we felt we couldn't help." A minimum salary to be searched for was established and I was assured this would be a positive experience.
Not only has the experience been less than positive; I received six (6) phone calls from the 600+ mass mailings sent out by Mckenzie Scott and no interview requests. That is less than a 1% return. I was told that all correspondence, from resumes to cover letters, would be done by Mckenzie Scott on my behalf. Their idea of writing a cover letter consists of three to four sentences as a template and I must complete the body of the letter.
These templates, as well as their proprietary links on their private website set up just for me, can be found at upwards of a 70% capacity on Google or other reputable search engines.
Their fees are outrageous. There is no justification for the fee they charge and the literature they create on my behalf. I was and still am unemployed when they took me on as a client three months ago. What they provide can be found by simply searching the internet. Though their contract clearly states there are no guarantees of employment, their charts and graphs are extremely misleading by showing almost constant upward trends in career searches that are succesful.
Mckenzie Scott does not provide a respectable service. They extract methods and procedures from large internet career search sites and make it their own, at a steep price.
Click here to read other Rip Off Reports on McKenzie Scott
This report was posted on Ripoff Report on 08/02/2006 09:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/McKenzie-Scott-Partners/Pittsburgh-Pennsylvania/INVESTIGATION-Feel-safe-confident-and-secure-about-doing-business-with-McKenzie-Scott-M-204153. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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