- Report: #469501
Report - Rebuttal - Arbitrate
Complaint Review: McLarty Ford / Quick Lane
McLarty Ford / Quick LaneCollege Driveand Summerhill Road Texarkana, Texas U.S.A.
McLarty Ford / Quick Lane In 2002 I bought a 2002 Ford Explorer One of the reasons I bought this explorer was that I was told that I would have tires for life. I move to Harrison, Ark. Had explorer serviced at certified Ford Dealership. Now I need tires and I was told to bad by McLarty Ford and Quick lane-they said I voided the contract when I did not have my explorer serviced by them. Texarkana Texas
*Consumer Comment: Good Experience
*Consumer Comment: Confused
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I did not sign the orginial contract that stated that I had to get my auto serviced at Quick Lane owened by Mclartybut my husband did. I did have it serviced-tires rotated fount end alined and all other requirements at a Certified Ford dealer.
When I needed new tires I call Mike Ashby the Salesman I bought the auto from and he referred me to Jim Knight the manager of Quick Lane. Mr. Knight informed me that when I did not have my explorer serviced at their dalership it voided my contract for tires for life.
The contract did say that it should be serviced by the dealership where I bought it but that was not what the sales man told me. Mr. Knight said too bad. I contacted Paul Lambert ( I don't know his title) and he said basicelly too bad.
I feel that I was mislead when I bougth the explorer-by the salesman Mike Ashby. Mr Knight and Mr Lambert were very rude and unprofessional. Mr. lambert even laughted at me because I thougth I would get tires for life.
My Husband and I have done business with McLarty Ford for over 15 years but we will not buy another auto from them and I would advise others in that area to go else where. Every since I bought the explore I have had problems with Mclarty Service department getting warranty service done and done correctly.
Western Grove, Arkansas
This report was posted on Ripoff Report on 07/14/2009 09:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/McLarty-Ford-Quick-Lane/Texarkana-Texas-75501/McLarty-Ford-Quick-Lane-In-2002-I-bought-a-2002-Ford-Explorer-One-of-the-reasons-I-boug-469501. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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