McLarty Ford / Quick Lane College Driveand Summerhill Road
Texarkana, Texas U.S.A.
McLarty Ford / Quick Lane In 2002 I bought a 2002 Ford Explorer One of the reasons I bought this explorer was that I was told that I would have tires for life. I move to Harrison, Ark. Had explorer serviced at certified Ford Dealership. Now I need tires and I was told to bad by McLarty Ford and Quick lane-they said I voided the contract when I did not have my explorer serviced by them. Texarkana Texas
*Consumer Comment: Good Experience
*Consumer Comment: Confused
On 7/10/09 I contacted McLarty Ford and Quick Lane about needing new tires. When I bought this auto I was told that I would have tires for life.
I did not sign the orginial contract that stated that I had to get my auto serviced at Quick Lane owened by Mclartybut my husband did. I did have it serviced-tires rotated fount end alined and all other requirements at a Certified Ford dealer.
When I needed new tires I call Mike Ashby the Salesman I bought the auto from and he referred me to Jim Knight the manager of Quick Lane. Mr. Knight informed me that when I did not have my explorer serviced at their dalership it voided my contract for tires for life.
The contract did say that it should be serviced by the dealership where I bought it but that was not what the sales man told me. Mr. Knight said too bad. I contacted Paul Lambert ( I don't know his title) and he said basicelly too bad.
I feel that I was mislead when I bougth the explorer-by the salesman Mike Ashby. Mr Knight and Mr Lambert were very rude and unprofessional. Mr. lambert even laughted at me because I thougth I would get tires for life.
My Husband and I have done business with McLarty Ford for over 15 years but we will not buy another auto from them and I would advise others in that area to go else where. Every since I bought the explore I have had problems with Mclarty Service department getting warranty service done and done correctly.
Western Grove, Arkansas
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