I am writing to inform you about the conduct of McMahons RV. I purchased a new RV (August 15, 2011) from McMahons and financed the purchase with Bank of the West. I traded in a 2006 Winnebago Aspect that was financed with Ally (formerly GMAC). As part of the transaction, when the loan on the new RV funded, the trade-in was to be paid off. This loan funded on August 16th, 2011. I believed that Bank of the West would pay off the trade-in, but I now understand that all the funds went to McMahons. McMahons was supposed to pay off the balance on the trade-in owed to Ally, but now, two months later, it has not done so. Since then, McMahons has repeatedly made numerous false claims, starting with VP and Finance Manager telling me that it was just an error at their HQ in Irvine. They said they would meet with Brent McMahon and figure out what the problem was. Then the excuses progressed to the check was cut and they were waiting for Mr. McMahon to sign it (this was about three weeks ago). Ally got involved and d**k Torres assured them, starting a week ago, that the check had been sent. It didnt arrive, and he even gave them a check number for the check which never arrived. It has now been two months since McMahons received the funds from Bank of the West. Over $30,000 of those funds that McMahons kept do not belong to them and should have been paid to Ally.
Also, I paid $4,206 for an extended warranty that was never provided to me. I asked in writing for a full refund of that within a few weeks of that purchase, to no avail. It could be that McMahons will never pay this money, and is committing theft. However, even if they pay it soon, it is apparent that at best McMahons is wrongfully using the float by substantially delaying the payment of my trade-in. In the meantime, my credit suffers, because I became delinquent on the loan with Ally (believing that it was paid in August). I did business with McMahons after checking their rating with the Better Business Bureau and seeing that they had an A+ rating. After having this problem with them, I have done more research and have seen that there have been many more complaints on these two specific areas: failure to pay off trade-ins and failure to provide the warranty purchased. Whether these issues are eventually resolved, this company should not be allowed to keep its A+ rating because it looks like McMahons is engaged in a pattern of using customers money as long as they can, to the detriment of the customer. This conduct of repeatedly failing to pay off trade-ins is deceptive and fraudulent, and for this reason I thought you should be advised. The Better Business Bureau is a great program, and I appreciate that there is a forum to air complaints with a business and get information about a company. However, it seems that McMahons knows how to maintain its rating without changing its practices, by answering complaints with the same excuses. Businesses should not be able to manipulate the Better Business Bureau. Consumers who rely on the Better Business Bureau are being misled and repeatedly damaged by doing business with McMahons. McMahons emphasizes its high rating with the Better Business Bureau in
its advertising. They should not be able to use the good name and reputation of the Better Business Bureau. With all due respect, it seems that the Better Business Bureau is being unwittingly used to help perpetuate McMahons fraudulent activity. I have never filed a complaint with the Better Business Bureau on any business. I need help with this company. I need them to pay off my trade-in, refund my money for the warranty I was never provided, and repair my credit score.