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Report: #292974

Complaint Review: Mccafferty Ford - Langhorne Pennsylvania

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  • Reported By: Bensalem Pennsylvania
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  • Mccafferty Ford 1939 E. Lincoln Hwy. Langhorne, Pennsylvania U.S.A.

Mccafferty Ford negligence ripped me off Langhorne Pennsylvania

*REBUTTAL Owner of company: This Concern has Been Resolved and Closed

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In August of 2006 I bought a used 2002 Kia Rio from McCafferty Ford. I came with a 2-year limited warranty on the power train. The saleman was looking for the spare keys and owner's manual while I was paying the finance officer in cash for the car. When my transaction was finished, he told me that he couldn't locate them at the moment, but would mail them to me. After a few weeks of calling, I finally received one additional key, but no manual. I finally stopped calling to try to get a manual, becase my day to day life just didn't allow me to remember about it after awhile. I never received any reminders for service. I had no idea that Kia's needed their timing belt changed at 60,000 since I didn't have a manual. Same thing. 70,000 miles, my daughter is on the highway and the car just quits. My local mechanic tells me that the engine is seized after AAA tows it to him. But the oil is fine. Of course it is! I do normal maintenance. I call McCafferty and they try to say that I don't have enxtended warranty on it. Luckily, I had it in my hand while service is checking on their computer and telling they have no record of my warranty. The women finally admits that alot of them just ddn't get entered and goes back, checks the actual paperwork, and finally admits I have one. She admitted she knew alot weren't entered onto their computer, but was not volunteering that information until I started reading my warranty info to her. I had the car towed to McCafferty and low and behold. Timing belt. She tells me that this needed to be changed at 60,000. How can I do scheduled maintenance, when I was never given an owner's manual? I did what I would consider normal maintenace for a car that I had only had a year. Who changes a timing belt at 60,000. Without an owner's manual I had no way of knowing Kias were special in this regard.

Terry
Bensalem, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 12/19/2007 03:13 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mccafferty-ford/langhorne-pennsylvania-19047/mccafferty-ford-negligence-ripped-me-off-langhorne-pennsylvania-292974. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

This Concern has Been Resolved and Closed

AUTHOR: Management - (U.S.A.)

POSTED: Monday, May 12, 2008

When the vehicle was brought to McCafferty and determined that there was a problem with the timing belt, the warranty company did deny coverage due to the fact the timing belt had not being replaced at 60,000 miles.

Many import brands use rubber belts, especially on 4 cylinder engines, which can require replacement. After spending approximately $2,700 and incurring 2 weeks worth of rental charges, the customer sent a letter to the General Manager of McCafferty explaining that she did not know about the timing belt requirement because she didn't have the manual.

Our preference would have been to have the customer contact the Service Manager or the General Manager while the vehicle was in our shop; we would have been able to resolve the issue without the customer leaving the service department, rather than after the fact. Upon receipt of the customer's letter, the General Manager, in a goodwill gesture, reimbursed the customer for the full amount of the repair including rental fees

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