• Report: #637606

Complaint Review: Mcdonalds

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  • Submitted: Sat, September 04, 2010
  • Updated: Fri, October 15, 2010

  • Reported By: Dee — United States of America
Mcdonalds
Nationwide United States of America

Mcdonalds Lied about FiFA promotion Internet, Nationwide

*Author of original report: Finally....they did what they said they would do!

*Author of original report: McDonalds why call and still not keep your word...

*General Comment: You're better off...

*Author of original report: So got a prize but it was the WRONG one

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So in the beginning stages of the FiFA promotion I won a PSP GO on my first try. After that I went to McDonalds for breakfast every morning. 


I won some small stuff like Best Buy points...got those but NEVER received the PSP GO.

After 6 weeks had passed because they tell you to allow up to 6 weeks....I contacted them...they said it was on the way....I have saved all emails....it never came...contacted them again...they said it should be processed in two weeks. Two weeks came and went....never came...

I contacted support at FiFA World cup Mcdolads and the Mcdonalds customer service...support at FiFA Mcdonalds keeps lying to me and the customer service at the main site keeps giving me FiFA's support contact information.


This is pure FRAUD. They are advertising and promoting FIFA prizes to get the customer to shop and patronize their business but dont deliver on the big prizes or well...they haven't delivered to me...I asked them that if they have sent it to send me a tracking number...but they admit not sending it and I am just wondering when I will get it. In this economy they should not be ripping off people or lying to get people through their doors. Shame on them...and if nothing ever happens I am suing and/or going to the media!!!!


I will keep you all updated.



This report was posted on Ripoff Report on 09/04/2010 02:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Mcdonalds/nationwide/Mcdonalds-Lied-about-FiFA-promotion-Internet-Nationwide-637606. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
3Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Finally....they did what they said they would do!

AUTHOR: Dee - (USA)


Well....if you've been keeping up...there is sooo much involved here. I won a PSP GO from the FIFA game promotions...never got it until much hassle and lies...many broken promises, complaints to the company and the BBB. Finally got a PSP but not the PSP GO.

...Was gonna let it go but a woman from the marketing department called and said she'd send me the difference with a visa card...said she was sending an email that day with the tracking number - never got it... soooo there was more complaining....


Finally the woman called me and told me she was emailing me a form that I had to sign that said I would be willing to accept the card and let the matter go...WELL OF COURSE...DUH! All I ever wanted was what I had won in the FIRST place. Geez.

So I got the card 2days ago and gave it to my son because the PSP was for him anyway - what am I gonna do with it : )

So people if you're owed something keep fighting.  No one should put up with fraud or false promotions or advertising.


Finally.

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#2 Author of original report

McDonalds why call and still not keep your word...

AUTHOR: Dee - (USA)

Okay third Update...and I guess it's the principle with me...who knows...
So yeah -This is an update...I had filed a complaint about winning a prize from the Mcdonalds FIFA game promotion and never getting it after waiting well over 8 weeks and longer. I was given the run around and lied to. Finally one day I was given a tracking number which turned out to be the wrong tracking number- so kept calling and emailing various people and departments...finally got the right tracking number and prize.

The prize turned out to be the WRONG one. Was given a PSP instead of a PSP GO - there is about a hundred dollar difference in the price...I was upset because after waiting so long and being given the run around I got the wrong prize. I gave it to my son which was what I was going to do all along but I was really upset and wrote in to  to let them know I had gotten the wrong prize...Still I was just going to accept it and move on!

A woman called me I have the number that came up on the caller ID - the number is 630-693-1831 The name on the caller ID said MKTG STORE WRL the call came at 11:25 09/13. This woman said she had gotten my email and that we could do a couple of things to resolve the problem...she apologized for me getting the wrong prize and said that she could send the difference in the form of a pre-paid visa or mastercard. She even asked me if I didn't mind it being Fed-exed. I said okay sure. She said she had my email address and would send me the tracking number- she even said it would be done that day!!!

I never got an email from her or tracking number. Why not just leave well enough alone - if they weren't going to remedy the situation - why call me in the first place. I was just going to let it go. I am upset because clearly they are getting customers in to play the promotional games but when the customers win someone from these departments are dropping the ball big time.

Hope they investigate or have someone who will be truthful call me- this is beyond ridiculous and we have been customers for years...it is a shame that they are not being very good reps for McDonalds.

Again its the principle...ya know...hey if you say you're going to do it...Do it!
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#3 General Comment

You're better off...

AUTHOR: Edgeman - (U.S.A.)

The PSP GO may have a higher MSRP but the PSP3000 is a better system. The PSP GO would have cost you a lot more money in the long run.
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#4 Author of original report

So got a prize but it was the WRONG one

AUTHOR: Dee - (United States of America)

Well- after several messages or more...they sent me a tracking number BUT the tracking number was no good. I went online to put in the tracking number and it said invalid. So I called UPS personally and they confirmed that the number was missing like 3 digits. So tehre still was no confirmation of my package and I still hadn't gotten it.

So FINALLY after emailing support at FIFA/Mcdonalds and getting the same old thing and being given generated messages I called customer service....and let me inform you that I eventually got a number for FIFA/Mcdonalds but they never answered the phone or returned my messages/ CRAZY- a big corporation like that not having live assistance!

Ok...but like I was starting to say in the beginning. I called customer support on Mcdonalds MAIN site...this is not the customer support for FIFA prizes...but still I was desperate..I mean I just wanted to make good on their word...so yeah I called them and a lady took my info. She told me to call FIFA support number for redeeming prizes. Thats the number you call if it's been like waaaay past 8 weeks and you still haven't gotten your prize. 

I told her that I had called, emailed, etc...and no one called back- only got messages lying to me telling me they were gonna mail it out next week and then nothing...and then next week...and again nothing - like I said I was getting nowhere!

So she said she was going to personally send the FIFA support people an email....
And wow!!!! They called the same day - maybe just like 30 minutes later. Anywho the woman seem nice but I didnt like the way she went about it...she had read the complaint in the email sent to her that I hadn't gotten a real tracking number so she callas me and starts reading off the tracking number and it is the same exact number that was emailed to me...the one missing like 3 digits...this woman pauses and waits for me to say..." But thats the same number I got before" then she reads off the next three...it's like she was waiting for me to say "no this cant be it..." Seriously lady- grow up! Just read the whole number...and you guys should have never gotten it wrong anyway - hello- you are a major corporation...please represent your company well. I dont blame Mcdonalds at all- but they need to do some type of re-training for their employees!

Ok so yeah I got the prize on Sept. 9 BUT....yes there is a BUT....it was the wrong prize!!!!!! It was a PSP 3000 - I was suppose to get a PSP GO which is worth more!!!! Now you're prob thinking I should just be happy huh?? No! After waiting well past the 4-6 weeks, past the 8 weeks and past more weeks and being lied to and given the run around I can still say this...I won that prize fair and square! And I should get what the promised!!!!!

I'll just take it - whatever...but this makes me question Mcdonalds and their claims of giving away prizes when they promote game play...who wants the instant win of fries and soft drinks - those are on the dollar menu...if you say Ive won a PSP GO then deliver!!!!!!
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