Meadowbrook Services MBS Illegal Collection Practices - Theft Mokena, Illinois

In regards to Mrs. Jones, they tried turning on their own system instead of having us or another company do it and on Friday May 29 Mrs Jones called and said her sprinkler system was not working and if we can come out asap to repair it, which we did we came out on Monday June 2 to repair the RPZ unit (the backflow preventer valve) and by the time we left it was working properly and you signed the repair sheet agreeing it was working before we left. Most companies usually collect on the spot but there are times we do and there are times we put the trust into the homeower to pay their bill after we do the work and send the invoice out. We sent an invoice out right away to you in June and was due beginning of July. We sent a reminder invoice July 18.  As of July 31 we have not heard from you or received payment from you so we did call and leave you a message as well as sent another invoice out. We mailed a statement on Aug 16 to you.  As of Aug 23 since we have not received payment or heard from you yet we called you and left another message. On Aug 29 we called again and left another message and sent out another statement. In beginning of Sept we called twice and still no response from you or your husband. On Sept 11, yes we did send the service tech out to your house with the invoice to try and collect and no one answered the door. Yes the tech did remove the RPZ unit that we worked on but I will admit there was some confusion about the discussion of him taking it, that was not the purpose for him to go there. But we did finally hear from you for the first time on Sept 11 at 1:33pm since June 2 when we were at your house. You also claim that the phone went dead when in reality the girl said to hold on for a minute please and put you on hold and when I went to pick up the line there was no one there so I called you back immediately and that was the first time you've answered any one of our phone calls to you since we started calling you in July. We did go back out to your house that afternoon right after I talked to you and put the RPZ unit back on. This is not how we do business with our homeowners that was a mistake. Yes you did finally pay part of the total due that was owed which was $104.74 and since I did not have that kind of change on me for a hundred dollar bill I decided I would let the rest go as a loss. Yes my service tech did make a mistake but if the issue would not have happened I would eventually have had to take you to court which may have then cost you alot more like court fees and attorneys fees then the orignal invoice of $95.00. 
We have a A+ Accredited Rating with the BBB as well as we receive referrals from them which we do service now and they like our service. We've had alot of the same customers for many years and they have never had an issue with us. As for how other contractors work to collect payment that is how they do things not me. You have to understand that running a business is not cheap there are plenty of overhead costs and employees pays, utilites, insurance etc and no contractor/company can do the work for free.
Mrs Jones you made your point and I made mine and I think this should be the end of it, your RPZ unit was repaired properly and I finally received payment, we understand that you choose not to use our company again and that will probably be the best for both involved.