- Report: #886926
Report - Rebuttal - Arbitrate
Complaint Review: Meaningful Beauty
Meaningful Beauty6 Commerce Way, Arden, North Carolina United States of America
Meaningful Beauty Cindy Crawford, Guthy-Renker denied refund after undisputable proof from UPS documents showig that product was returned before end of trial period. Arden, North Carolina
*Consumer Comment: Horrible customer service
*Consumer Comment: Another important detail to use.
I tried the product day and night religiously (missed maybe 2 nights) for over a month and it did not help with my complexion at all. I went to the UPS store on 4/17/2012 and returned everything they sent me including the so called free gifts as per their instructions. So I only had product for 48 days. I paid $9.40 for returning product and I received from UPS a shipping receipt with tracking #.
After waiting for 1 month without receiving a refund, I went on the internet and used the website address off shipping receipt from UPS and put in my tracking # and it showed that package had been delivered to Meaningful Beauty in Arden, NC on 4/18/2012 at 11:28 am.
I then sent an email to Meaningful Beauty requesting information as to when I would receive my refund. They responded saying that I had kept the product for over 60 days otherwise they would gladly refund my money. They sent another email that said I should have returned product to them by April 27, 2012 which I have a copy of.
After receiving that email I scan my shipping receipt and the copy of the UPS tracking record showing them that they received it on 4/18/12. They responded saying that there records indicate that they didn't receive it until 5/16/2012. At this point, I'm not sure if they are just stupid or if they think that I am. How could they even respond back to me after I had showed them undeniable proof.
So now I am out $129.90 plus $9.40 for returning their product. This needs to be stopped, I have read many other reviews from people they have deceived besides me and it's absolutely outrageous that they are getting away with it. I am ready to file a class action suit against these people anytime you are. I want to see headlines that read "Class Action Lawsuit against Cindy Crawford and Meaningful Beauty". That would be awesome.
I'm seriously considering going to ROOMS TO GO where she has a line of furniture and putting up a sign saying "SHAME ON CINDY CRAWFORD". Please help me stop this terrible injustice.
This report was posted on Ripoff Report on 05/23/2012 09:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/Meaningful-Beauty/Arden-North-Carolina-28704/Meaningful-Beauty-Cindy-Crawford-Guthy-Renker-denied-refund-after-undisputable-proof-from-886926. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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