• Report: #855591

Complaint Review: Med Coach

  • Submitted: Sun, March 18, 2012
  • Updated: Wed, November 14, 2012

  • Reported By: Rebecca — St. Petersburg Florida United States of America
Med Coach
4707 140th Avenue Suite 204 Clearwater, Florida United States of America

Med Coach MD Air, USA Med Coach, Air Med, Air MD, Silverthorn Holdings, LLC, Med Coach, LLC, Alchemy Investment Beware of this service! No DL checks, background checks or nursing license check are done!! Clearwater, Florida

*General Comment: Not Disgruntled? Really?

*Author of original report: Very unsafe company to use or work for

*Author of original report: Not disgruntled, feared for safety of my patients and myself

*General Comment: Disgruntled

*Author of original report: License not applicable out of Florida

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This company transports non-emergent patients state to state.  Many patients do not have any family members to travel with them and rely on this company to keep them safe while in the motor homes.  Before you read this, you need to know the owner of this company is a doctor who holds a license in Emergency Medicine. 

I worked for this company for 9 months and have first hand at what they are doing. There were NO drivers license, background or nursing license checks done.  There were also NO drug screens.  One nurse who worked for this company from July 2010 to December 2010.  Prior to her hire, she been arrested as a fugitive from Kentucky for abuse and neglect of the elderly.  REALLY???  They couldn't have looked that up??  She was later fired for stealing from the hotels they stayed in and sending these items to her sister in New York.  Had they done a nursing license check, they would have at least been suspicious of her address of 0000 ABC Street in Indian Rocks Beach, FL.

While on one trip, one of the drivers fell asleep at the wheel.  By the grace of God, the other driver knew there was something going on with this person and sat in the front passanger seat.  This driver went off the left side of the road, down a slight embankment and was headed across the median into 4 lanes of oncoming traffic before the other driver could awaken him and grab the wheel to get control.  When I made a report to this doctor/owner, his business partner/office manager and his mechanic/driver supervisor, nothing was done.   This driver was allowed to go out with a mechanic/driver and myself, only to come inches from running into the back of a car hauler with a 42' motor home with a car carrier attached to the back and two unknowing riders.  Not lack of sleep, just drugs and alcohol.  At this time, there's a driver with a background of lewd and lacivious behavior to a child under 16 and spent time in prison.  Another one has a criminal background of domestic violance and many other violent charges.  One long time driver has refused to take a drug test but continues to work.

While the pictures look great on the website, there is only one coach with an actual hospital bed.  All others have been rigged and are made from the original table and bench that was in the unit.  They are made with thick plywood, a piece of foam and an air mattress on top.  There is an inflatable "wedge" that blows up to raise the head of the bed, which is not sufficient for a patient with COPD or peg tube feedings or anyone with aspiration precautions. 

They advertise suctioning for trach patients.  There are suctioning machines but are only usable if the crew is able to rig the incorrect tubing that has been ordered by someone who doesn't have a clue what is needed.   My last trip, prior to leaving this "business" involved 3 hours at an ER.  I was not being able to keep the patient properly suctioned because they are too cheap to put pressurized hydration machines on the coach, required  to keep the patients secretions from getting thick.  This patient was unable to breath and almost suffocated before we could get him the the hospital.   Although the coach does have glucometers, the correct test strips don't accompany the machine, leaving blood sugars unchecked. 

They also advertise to have OTC meds, however, these meds include promethazine and ativan, which are prescription drugs that are kept in unlocked cabinets and MUST have an order to be given. 

The "private bathrooms" aren't really private.  There is usually no water to flush the toilets or wash one's hands, as the tanks don't get filled with fresh water.  If we're lucky, the driver will stop to get some gallons of water to do this with.  In one coach, there isn't even a door to close between the room where the drivers sleep and the bathroom.  There is no curtain between the front windshield and the patient.  No curtain in the small coach between the bed above the seats and the patient.  The doctor/owner now has plans to install cameras with sound.  Not a very private travel for vulnerable patients.

There has always been an issue with drivers parking a coach and not filling propane and fuel.  There also is an issue with the propane being filled with passangers.  It is ILLEGAL to fill a vehicle with propane while someone is on board.  This is a common practice.  The reason there should be noone is explosions CAN occur.  I have had to stay on one with a patient on almost every trip I have taken, closing all the shades and hanging blankets so the person filling the tank can't see in.

There are other companies out there who do the same kind of travel.  Please do your homework prior to using this company.  I'm not a disgruntled employee.  The only hire people as contractors because he's too cheap to pay anything.  Trips cost $15,000 to $25,000 and, in reality, the pay isn't very good for what they put us through.  This is a "christian" company but they are the worst liars I have ever known.  The 9th commandment means nothing to them.  Again, do your homework first.

This report was posted on Ripoff Report on 03/18/2012 09:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Med-Coach/Clearwater-Florida-33760/Med-Coach-MD-Air-USA-Med-Coach-Air-Med-Air-MD-Silverthorn-Holdings-LLC-Med-Coach-LL-855591. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

Not Disgruntled? Really?

AUTHOR: Really?? - ()

I do not work for this company, nor am I a customer, but I have had the opportunity to speak to a few of the people who work for them and with them.  I've met the owner.  I cannot address all the allegations that this woman has brought against the company, but here is what I did find out:

The owner of this company is a devout Christian.  He believes in giving people second chances, including the woman who made this report.  Because of this, some of the people who work for the company do not have spotless background checks.

This woman, Rebecca, falls into that category. She did not have a spotless background, but the owner gave her a second chance and this is how she repaid him - by vilifying his company in a report that will NEVER go away.  I hope she is proud of herself.  

Med Coach has been in business for over 30 years.  The testimonials from their customers are overwhelmingly positive.  Have they made some mistakes?  Of course, what company doesn't make mistakes? But, they strive to learn from them so that they can improve their service.  Overall, the people who work for Med Coach are good people who care about their patients and their patients' families.

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#2 Author of original report

Very unsafe company to use or work for

AUTHOR: Rebecca Schweer - (United States of America)

It would be impossible to be a disgruntled employee since the person that owns this mess only uses "contractors" and doesn't take out taxes so he isn't responsible for taxes or the welfare of those paying thousands of dollars to have their loved ones transported to be closer to them. 

This person is a doctor of emergency medicine, having graduated in 1981.  His license verification on the Florida DOH website still has organizations he belonged to at one time but hasn't for enough years that he is no longer in their database, but, it does look good if someone checks it out.  Also, if he has owned this business for 30 years, he obviously has never practiced medicine of any kind, other than putting prescription drugs on these motor homes.

Besides hiring convicted felons, drug users and nurses who have charges against their license or those that are non-verifiable, his moral character took a dive when one of the Care Flight ambulances he owned fell apart during at Blue Grass airport in Kentucky on August 30, 2002, killing the patient and severly injuring everyone onboard, including the nurse.  Not only did she have to endure horiffic injuries and unbelievable rehabilitation, she was forced to go through a 4 year lawsuit with this immoral "doctor" to get compensated for the suffering and pain.  This can all be verified by searching "Care Flight Air Ambulance Crash at Blue Grass Airport".  When you read the article, the nurses name will be on there and she has a website everyoneshould read.  She's a gracious, beautiful woman.  I had an opportunity to talk with her and she had alot to say about this company.  Verify everything, please.  Nobody deserves to go though what she did.
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#3 Author of original report

Not disgruntled, feared for safety of my patients and myself

AUTHOR: Rebecca Schweer - (United States of America)

I can provide a list of this company's contractors who had extensive felony records.  Three are nurses, one with a charge of patient neglect for inaccurate medication administration, one who had been arrested prior to hire for abuse of the elderly and another whose license can't be verified.  The drivers of the motorhomes also had extreme violation, one with numerous lewd and lacivious acts on a child under 12, one with stalking and aggrevated battery, another with dealing in stolen property,  one with drug charges and, prior to a trip, two drivers who fought over who would drive first because they were both so hung over that neither wanted to drive. 
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#4 General Comment

Disgruntled

AUTHOR: Disgruntled - (United States of America)

This is clearly the ranting of a disgruntled ex-employee.  She should state the reasons why she is an EX employee to put it in perspective, AND, the employer's historical reputation should be displayed to put this in a fair light of examination.  The company has been in business for almost 30 years and could not have survived if this person's opinions were the least bit valid.  Not worthy of further comment.
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#5 Author of original report

License not applicable out of Florida

AUTHOR: Rebecca Schweer - (United States of America)

I was just informed today by the Florida Department of Health that my nursing license is NOT valid once I cross state lines.  Every nurse with Med Coach only has a Florida license.  This was questioned by myself many times with the office manager/business partner of this "doctor".  I'm morified my license was compromised by this type of person.  Everyone who works for this person is beneath him and he makes sure they are made to feel this way. 
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