• Report: #277367

Complaint Review: MedAesthetica Medical Group, Inc.

  • Submitted: Fri, October 05, 2007
  • Updated: Thu, October 11, 2007

  • Reported By:Pasadena California
MedAesthetica Medical Group, Inc.
15303 Ventura Blvd. Suite 440 Sherman Oaks, California U.S.A.

MedAesthetica Medical Group, Inc. LIPOZAP SCAM ON COMPANY'S REFUND POLICIES!!! Sherman Oaks California

*UPDATE Employee: Resolution to Refund Issue

*Author of original report: MedAesthetica Medical Group, Inc. LIPOZAP SCAM ON COMPANY'S REFUND POLICIES!!! Sherman Oaks California

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

In my case, I had my free consultation with MedAesthetica on May 03, 2007.

I am not really fat (108 LBS), only needed to tighten my lower abdomen and inner thigh. They told me that this procedure is perfect for me and I will archive great results. So I paid the total cost of $2850 for 8 treatments: 4 times of 2 places (Lower abdomen & inner thigh).

When I asked MedAesthetica about their refund policy I have been told that off course they will refund 4/1, if I would stop for example the treatment after the 3rd treatment.

After the 3rd treatment, I decided to cancel my last treatment because of insufficient results and some medical complications and called MedAesthetica beginning of August 2007.

They said somebody will contact me within 1 week. Nobody called me! So I called again, then I received the same answer.

After the second attempt, on 08/15/2007 my husband called them for me; insisted to talk to account payable person.
This time they faxed finally the 'Release of All Claims' form in the amount of $712.50. I faxed the signed release form to MedAesthetica the next day. My husband was told that the refund will be credited to my credit card account in 2 weeks.

No refund was made by middle of September; so my husband called them again and also I sent an-mail asking for my refund status.

On September 25, 2007, I received an e-mail from the Medical Group's Review Committee at MedAesthetica. The e-mail said that $712.50 was calculated incorrectly. The refund amount of $712.50 has been communicated twice over the phone with them and also stated in the 'Release of All Claims' form before.
MedAesthetica was suddenly deducting the following items from my initial refund of $712.50:

Medical Evaluation performed at time of Consultation, LipoZap Test Shot perfomed on May 03, 2007, Compression Garment, Supplements provided (Arnica & Bromelain) all in the amount of $500.00.

The medical evaluation consultation, medical test procedure, additional supplements if necessary and compression garments are complementary. MedAesthetica said because I stopped my treatment, they have to charge me for these items.

After two more e-mail responses from the Medical Group Review Committee (whoever is hiding behind this structure) we still haven't found a positive solution for the refund dispute.

The company MedAesthetica never addressed the fact that before, during and after my treatment sessions there was never such a company refund policy in place and discussed with me. Additionally, I was also never provided a refund policy and therefore never signed such a 'RIP-OFF refund policy.

In my latest correspondence (10/02/2007) to the President of MedAesthetica, I have made clear that this is definitely not only a money dispute, much more a principal issue.

Independent of the outcome of my refund I wanted to make sure that such a refund policy of MedAesthetica will be made public and everybody who is dealing with this company should be more than warned.

I can strongly emphasis the statement of Maria who filled a rip-off report about this company a couple of days earlier.

This company is a total RIP OFF and SCAMS! BEWARE!


Ayumi
Pasadena, California

Ayumi
Pasadena, California
U.S.A.

This report was posted on Ripoff Report on 10/05/2007 08:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/MedAesthetica-Medical-Group-Inc/Sherman-Oaks-California-91403/MedAesthetica-Medical-Group-Inc-LIPOZAP-SCAM-ON-COMPANYS-REFUND-POLICIES-Sherman-Oak-277367. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on MedAesthetica Medical Group, Inc.

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Resolution to Refund Issue

AUTHOR: Medaesthetica - (U.S.A.)

The above poster has a real complaint. This course of events is 100% totally OUR fault. We had a turnover in staff and a few refunds were misplaced/mishandled in the process. We are catching up on this quickly. This is not an excuse - there never is an excuse for bad service. It is only explaining the unfortunate course of events.

We apologized to this client profusely and we already have refunded the correct amount to her. All I can say is that we are VERY SORRY that this happened and I hope that she can understand that sometimes in a large organization some mistakes can happen. It is human error, but it is correctable. Anytime we identify an area of deficiency we try to correct it immediately - which we are currently doing. I hope that she can understand and forgive this unfortunate circumstance.

Please accept our sincere apologies,

MedAesthetica
Respond to this report!
What's this?

#2 Author of original report

MedAesthetica Medical Group, Inc. LIPOZAP SCAM ON COMPANY'S REFUND POLICIES!!! Sherman Oaks California

AUTHOR: Ayumi - (U.S.A.)

In my case, I had my free consultation with MedAesthetica on May 03, 2007.

I am not really fat (108 LB), only needed to tighten my lower abdomen and inner thigh. They told me that this procedure is perfect for me and I will achieve great results. So I paid the total cost of $2850 for 8 treatments: 4 times of 2 places (Lower abdomen & inner thigh).

When I asked MedAesthetica about their refund policy I have been told that off course they will refund 4/1, if I would stop for example the treatment after the 3rd treatment.

After the 3rd treatment, I decided to cancel my last treatment because of insufficient results and some medical complications and called MedAesthetica beginning of August 2007. They said somebody will contact me within 1 week.

Nobody called me! So I called again, then I received the same answer. After the second attempt, on 08/15/2007 my husband called them for me; insisted to talk to account payable person.

This time they faxed finally the 'Release of All Claims' form in the amount of $712.50. I faxed the signed release form to MedAesthetica the next day. My husband was told that the refund will be credited to my credit card account in 2 weeks.

No refund was made by middle of September; so my husband called them again and also I sent an-mail asking for my refund status.

On September 25, 2007, I received an e-mail from the Medical Group's Review Committee at MedAesthetica. The e-mail said that $712.50 was calculated incorrectly.

The refund amount of $712.50 has been confirmed twice over the phone with MedAesthetica and also stated in the 'Release of All Claims' form before.
MedAesthetica was suddenly deducting the following items from my initial refund of $712.50:

Medical Evaluation performed at time of Consultation, LipoZap Test Shot perfomed on May 03, 2007, Compression Garment, Supplements provided (Arnica & Bromelain) all in the amount of $500.00.

The medical evaluation consultation, medical test procedure, additional supplements if necessary and compression garments are complementary.

MedAesthetica said because I stopped my treatment, they have to charge me for these items.

After two more e-mail responses from the Medical Group Review Committee (whoever is hiding behind this structure) we still haven't found a positive solution for the refund dispute.

The company MedAesthetica never addressed the fact that before, during and after my treatment sessions there was never such a company refund policy in place and discussed with me. Additionally, I was also never provided a refund policy and therefore never signed such a 'RIP-OFF refund policy.

In my latest correspondence (10/02/2007) to the President of MedAesthetica, I have made clear that this is definitely not only a money dispute, much more a principal issue.

Independent of the outcome of my refund I wanted to make sure that such a refund policy of MedAesthetica will be made public and everybody who is dealing with this company should be more than warned.

I can strongly emphasis the statement of Maria who filled a rip-off report about this company a couple of days earlier.

This company is a total RIP OFF and SCAMS! BEWARE!
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X