• Report: #963005

Complaint Review: Media Monster

  • Submitted: Thu, November 01, 2012
  • Updated: Thu, January 17, 2013

  • Reported By: Cheekysheep — England Internet United Kingdom
Media Monster
PO BOX 1083 Mississauga Internet United States of America

Media Monster SKY DVD UK I bought a box set of CHEERS dvds, I read the guarantees and felt comfortable in dealing with them... I paid my $90 and communication was good initially As soon as the box set arrived it was obvious t Internet

*Consumer Suggestion: E-mail them charges

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Media Monster or Skydvd as they are known... My Order Number 4706. I ordered a box set of Cheers DVDs for $90, I had email contact with them before delivery, they seemed OK but once the discs arrived, they looked like they had just been burned, 40 discs labelled Disc 1, Disc 2 etc no inlay cards saying which episodes were on which disc... When I tried to play them I was surprised when the didn't work, episodes froze, some discs would not play at all?
I complained via email, they eventually responded asking what I wanted, I explained and they sent me an address to return to, which I did, recorded delivery, I have the signed for receipt in Canada but no refund was forthcoming... I've emailed them twice a day since just to annoy them, they have not responded to any email since.

 Their address is Media Monster, PO BOX 1083 Mississauga, Mississauga, Ontario, L4Y 3W4, Canada

 Below is their guarantee from their web site!

 Of course!  We offer a "No Questions Asked, 15 Day Money Back Guarantee".  If a customer is not 100% satisfied with their order, they may contact us within 15 days of receiving it for a full refund.  100% Customer Satisfaction is Guaranteed.  We guarantee all our DVD's to be of the highest quality and your satisfaction is our priority. Rest assured that when doing business with us you will always receive quick, professional and courteous service. You'll love the convenience, safety and security of shopping with us.

This is complete rubbish DO NOT BUY FROM THIS COMPANY!

I'm surprised the makers of (in my case) Cheers or any other TV or film company hasnt taken issue with this outfit they are a total RIP OFF!

This report was posted on Ripoff Report on 11/01/2012 04:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/Media-Monster/internet/Media-Monster-SKY-DVD-UK-I-bought-a-box-set-of-CHEERS-dvds-I-read-the-guarantees-and-felt-963005. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

E-mail them charges

AUTHOR: anonymous - (United Kingdom)

If I  was you I would email them to say that i would start charging them a certain amount per month and backdate it to when you send the dvds back and the cost of the dvds you brought and the cost of postage and packing.  then send them a letter with an invoice for the cost.
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