- Report: #878650
Report - Rebuttal - Arbitrate
Complaint Review: MediaCom Cable Quad Cities
MediaCom Cable Quad Citiesmoline, Illinois United States of America
MediaCom Cable Quad Cities Will not honor price contract (after 3 months), but holding me to yearly contract time frame moline , Illinois
*UPDATE Employee: Mediacom Support
I ended up speaking with a supervior, who informed me that if I wanted to continue to receive the channel programming that I had always had, I would have to pay an additional $15 per month. Oh, it gets better.... I was also informed by the Mediacom representative supervisor that my 2 yr service contract was still in force, and they would hold me to it; but they didn't have to-and weren't going to- honor my price contract. I was told Mediacom is "free to increase the price" for the "premium add-on channels" at any time, as they claim my price contract is only guarenteed for the "basic minimum" programming. Now, it was made VERY clear by the representative that offered me the 2 yr price and service contract, that my service price was "locked in" for ALL my current programming channels for the entire service contract period. Mediacom supposedly records all service/price contract calls... isn't the purpose of such to confirm what a client/consumer was offered? The supervisor was rude and even at one point said " he didnt care" what I had been told when I agreed to sign up for another 2 yrs. Guess I should of taken the advise of everyone when they told me not to use this company...because they are right, I am sorry I did now. At the end of my service contract, I will be cancelling my programming with this company never to return!
This report was posted on Ripoff Report on 05/04/2012 09:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/MediaCom-Cable-Quad-Cities/moline-Illinois-61265/MediaCom-Cable-Quad-Cities-Will-not-honor-price-contract-after-3-months-but-holding-me-878650. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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