• Report: #783039

Complaint Review: MediaCom

  • Submitted: Thu, September 29, 2011
  • Updated: Thu, September 29, 2011

  • Reported By: moontheloon — Bettendorf Iowa United States of America
MediaCom
Bettendorf, Iowa United States of America

MediaCom Lack of Internet continuity Bettendorf, Iowa

*UPDATE Employee: Mediacom Support

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Subject of question: Internet  Support

Comments: Good morning. I am wondering if I am ever going to get my  internet. I mean I pay for it.....I know I had a good signal for like a week  straight and could not believe it. Now I am not receiving internet signal once  again, this whole past week. I get the usual run around from your support team.  I know at one time i was told that your pedistal in my area is meant to only  carry 15 to 20 end users and is carrying 35. That issue was supposed to have  been rectified by the end of August. Its now the end of Sept and I am not sure  if it was corrected or not. The other night I was on the phone with one of your  support staff, it was explained to me that there is a drop in service in my area  and that it is being investigated with no timeline of correction.....I am still  without internet. I am tired and broke for paying for services that I cannot  receive. I am tired of waiting through your voice generated options to get to to  a tech and then to only get any type of of resolve by!

  a technician  that MAY visit a week or two later....I am also monitoring the signal strength  through the coax cable to the modem. Any correction to this issue immediately  would be greatly appreciated.

P.S. I am amazed that I still have internet connectivity right now. The first half hour I got online, I was booted off twice.

This report was posted on Ripoff Report on 09/29/2011 04:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/MediaCom/Bettendorf-Iowa-52722/MediaCom-Lack-of-Internet-continuity-Bettendorf-Iowa-783039. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Mediacom Support

AUTHOR: Mediacom Support - (USA)

I apologize for the connection problems you have been experiencing. I would be happy to look into this issue and see what can be done to get it correct once and for all. Please contact me at socialmediateam@mediacomcc.com. I look forward to hearing from you.

Thanks!
Dallas
Mediacom Social Media Team
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