- Report: #844378
Report - Rebuttal - Arbitrate
Complaint Review: Mediacom Cable
Mediacom Cable1613 Nantahala Beach Rd gulf breeze, Florida United States of America
Mediacom Cable Mediacom is conning me out of my acct credit, half of what was originally promised, and it's taken 4 months to get any answers! gulf breeze, Florida
*Author of original report: after failed follow-ups and stall tactics...
*Author of original report: Response to "Tom" from Mediacom Relations Team Member
*UPDATE Employee: Support
I called to cancel, turned in my equipment, and while at the desk, the clerk handed me a receipt and print-out, said that I would receive my credit by mail in the amount of $41.97, and to disregard any bills that would arrive in the mail. It would take up to 4-6 weeks to arrive.
My first call to the customer service department at the 6 week mark told me that my balance check would be another couple of weeks, and to disregard any bills arriving in the mail. Second call: Was told that it could be up to 90 days before I receive a check for the balance due to me
Third call, everything was fine, it would be up to 5-6 business weeks before I would receive the balance due to me. By this time I was rather upset that it was already past the 4-6 week mark by a month already. I had to argue point blank with the agent to have a supervisor answer the phone. I was hung up on twice.
Mind you, the balance due to me (as told to me by the desk agent whom I gave the equipment to, and all three service agents was in the amount of $41.97)
Today's call: Was informed that I had an outstanding acct balance due to acct not being closed, even though service has been disconnected since the day that I called to cancel my service (the tech literally showed up within hours of calling to disconnect my house service). Service rep zero'd out the account and input a closure date of TODAY, then informed me that I would be getting about half of the original promised amount, due to some internal "company policy".
I requested contact information for a higher office, and was informed that he was not authorized to release that information. I was told that I couldn't speak with a supervisor (not available apparently) I was also told that because all of the previous service reps were "wrong" that I could not be paid the pro-rated balance due to me in the amount of 41.97.
I was also being flagged on my credit due to the bills arriving without being paid, even though I had no service from Mediacom connected to my house. Summary for this: my account should have been closed, I was told every time that it was closed and everything was fine, but it wasn't and it accrued fees and penalties.
Within 1 day after disconnecting I was already online with a new, much cheaper and more reliable service provider.
Basically the summary of this last call was that I was being penalized for being a good customer that always paid on time. Once I cancelled service, the previous 4 service reps screwed up. I would only like to receive the original balance due to me, the potential credit damage corrected, and closure free and clear of Mediacom once and for all.
The service was way over-priced, the connection and signal were horrible (numerous service calls only to have signal cut out constantly), and now I'm left holding the bag.
This report was posted on Ripoff Report on 02/24/2012 10:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mediacom-Cable/gulf-breeze-Florida-32563/Mediacom-Cable-Mediacom-is-conning-me-out-of-my-acct-credit-half-of-what-was-originally-844378. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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