ED Magedson – Founder
Mediacom Communications Corporation100 Crystal Run Road Middletown, New York USA
Mediacom Communications Corporation failure to provide even the minimum level of customer service Middletown New York
today after receiving my bill i decided enough was enough and posted this on Mediacoms customer service forums as well on social media sites im part of. shortly after i was banned from mediacoms customer service forums. seems mediacom has gotten paid for services they hardly provided at the LOWEST level possible.. while costing its customers in lost wages.. lost time.. and increasing the agrivation felt. well here is the post that i made today.
"mediacom may have the power to simplify .. but apparently it also has the power to totally confuse its customers.
after MANY calls about service being poor, after many service calls that was repeats of poor trouble shooting, many days of time taken off work, i finally get my service working ( for the time being anyways ).
what im still trying to figure out is how mediacom has any customers left after all this poor service and even poorer customer service. i was told for about a year ( since about march i think of 2012 ) that once the problem was resolved that credit would be applied to my service BUT that they needed to resolve the problem first. well i got my bill with the credits applied.. 75.00.. for a year of poor service.
now while this seems reasonable to some lets look at the math involved. multiple days off to be here for a service tech .. 70.00 each time. ( probley 10 plus in the year )
monthly service 180.00 or there about replacing routers and cables to make sure it wasnt my fault.. about 120.00 ( i actually replaced 2 routers in the year to make sure ) the countless hours spend on the phone .. on hold.. waiting for managers or supervisors to call.
starts to add up dont it.. specially when im paying them for this far below par service.
the real fun starts when the fact that we work nights and i have to either stay up to be ready for them to show up., or wake up at 4am .. atleast for me its 4am since we work nights ..
when they do show up its to tell me the same thing over and over " we dont see anything wrong " yet the agent on the phone said " i will make sure they see whats going on and will leave a note regarding it. WE WILL GET THIS FIX!"
waking up to receive a phone call from a manager... never getting the call .. and then when i call in to find out what happened to be told the manager wasnt able to reach me at the number cause there was no service .. umm mediacom .. I HAVE MEDIACOM PHONE .. doesnt this say there is a problem that should be resolved asap ? is the managers this inept that they dont do any thinking about why a customer would be escalated to a manager and try to trouble shoot ?
ok .. im starting to ramble cause the more i think about what i want to write the more that i remember that is making me hate mediacom. so i will make one last statement and then end this.
when you promise a customer something.. be it a repair .. credit .. or even something as simple as a phone call, as a company you must make this happen. if you dont then you lose customers faith in your product.
sincerly a customer who has lost faith"
how does a company operate this way and get away with it? i know for one i will be looking into other services even if it has to be dialup in my area.
This report was posted on Ripoff Report on 09/25/2013 07:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mediacom-Communications-Corporation/Middletown-New-York-10941/Mediacom-Communications-Corporation-failure-to-provide-even-the-minimum-level-of-customer-1087389. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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