- Report: #863624
Report - Rebuttal - Arbitrate
Complaint Review: Mediacom
Mediacom1619 Nantahala Beach Rd Gulf Breeze, Florida United States of America
Mediacom Unreasonable charge of a termination fee Gulf Breeze, Florida
*Author of original report: Problem solved.
*UPDATE Employee: Mediacom Support
I was told my Mediacom contract would end on 11/16 and not to do anything prior to that date. So, I went to the Nantahala office on 11/17 to put my service on a month-to-month basis until I decided what I was going to do. The clerk on duty checked my file and said my new service fee would be approx. $144.00 per month, I agreed and left.
I decided on Jan.30th to go with Att U-verse and called Mediacom and cancelled my service on that date. On Feb 1, I went to the Nantahala office and returned all Mediacom equipment. At that time the clerk said there would be a termination fee, I told her I didn't think that was the case as I didn't have a contract. When I received a bill dated 6 Feb for $96.74, I paid it thinking this was my final bill. A few days later,I received another bill dated 15 Feb for $158.67. This included the $96.74 I had paid previously, a credit for $140.14 for service from 15 Feb to 15 Mar (I cancelled service on Jan 30th) and a termination fee of $210.00 leaving a balance of $61.93. To avoid having some jerk Mediacom ruin my excellent credit rating, I paid paid it.
At this point, my daughter wanted to help resolve this and get some of my money back. She called the Customer Support number, and after getting nowhere with the person who answered, she asked for a supervisor. A man named Jeremy came on the line. He was absolutely certain that I had renewed contract on the phone. Ridiculous!! I called to get the ending date and purposely went in the day after it ended to execute the month-to-month servicce. When my daughter asked Jeremy to play the "recorded" phone call, he refused, when she asked who above him she could talk to, he again refused, he also refused to give her any names or numbers she could go to for additional help. He basically said "it's my way or the highway". Jeremy was not only extremely rude and frustrating and offered no help or avenues to find any.
This type of treatment has no place in the "service community". I am an 80 year old widower and this kind of looks like elder abuse.
I did have a phone call a few days after my original complaint from some lady at Mediacom stating that "they" had reviewed my recorded phone call, and I definitely did NOT renew my contract. She also said the "supervisor" would be dealt with and apologised for the rude behavior of Jeremy. She said she would contact the folowinf Monday (3/26) to discuss my refund. On 3/26, another rep. called saying the original lady had some emergency come up and would call the next day. But, no calls.
This report was posted on Ripoff Report on 04/04/2012 02:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/Mediacom/Gulf-Breeze-Florida-32563/Mediacom-Unreasonable-charge-of-a-termination-fee-Gulf-Breeze-Florida-863624. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.