• Report: #1083812

Complaint Review: Mediacom

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  • Submitted: Wed, September 11, 2013
  • Updated: Wed, September 11, 2013

  • Reported By: Mia — DeKalb Illinois
Mediacom
111 W Superior St Ottawa, Illinois USA

Mediacom unautorized withdrawal of funds Ottawa Illinois

*UPDATE Employee: Please contact to resolve

*UPDATE Employee: Resolution

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Mediacom does not service this area.  They have admitted several times that we are not in their database as customers.  However, they pulled funds from our DeKalb, Illinois checking account without authorization. Who else are they doing this to?


This report was posted on Ripoff Report on 09/11/2013 08:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mediacom/Ottawa-Illinois-61350/Mediacom-unautorized-withdrawal-of-funds-Ottawa-Illinois-1083812. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Please contact to resolve

AUTHOR: Mediacom Support - ()

 Mia -

Please accept my apologies for any poor experience you may have encounted with our service.  I would like to discuss further to ensure the matter is resolved to everyone's satisfaction.  You can contact me directly at marnevik@mediacomcc.com.

I look forward to hearing from you.

Sincerely,

Mitchell Arnevik

Director, Call Center Operations

Mediacom

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#2 UPDATE Employee

Resolution

AUTHOR: Mediacom Support - ()

Hello Mia, I see that you have contacted us on our Corporate Facebook page regarding this issue. I assure you, we are working to get this issue resolved for you. As soon as we have any update on a resolution, we will followup with you there.

Thank You,

Mediacom Social Media Team

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