On 5/5/2011, I
processed a charge to my MC-4153 in the amount of $4.95 for a temporary license and trial.
received a confirmation on the $4.95, so I had to look it up by statement. The support area instructions allowed for the
temp license to be resent to my e-mail.
I did this 2 times and received nothing.
The program did download, but wouldn't install. 3 times - three
different error messages. Needless to say, I never got it working and on 5/6/2011, I e-mailed support asking for help
or refund of my $4.95. Again, no response.
I used ONLY 1 e-mail address for these type of situations and I checked all mail on all my e-mail accounts and found nothing from support.
In the past 5
days, you have been attempting to debit my card for $69.95 (at least 6-7 times I recall. As I never received what I
paid for: temp license etc. I presumed we were even and account closed - though I do feel you owe me te $4.95. I DO NOT
expect to be charged for the term beyond your trial date as I never received confirmaion of anything. I do not want
the service - I deleted the downloads because they would not install on my 3 attempts. With out the temp license, I
was SOL. SO, PLEASE CANCEL THIS ACCOUNT, I HAVE NO LICENSE NO TO PROVIDE YOU, NOR ANY DOCUMENTATION FROM YOU TO REFERENCE. I just believe it would be good business to refund the $4.95 as I received nothing in exchange for
payment. I'd also insist you not attempt any further charges in this matter. This almost seems like a scam and I will try to determine what I or my attorney can locate.
Thank you for
your prompt attention to this matter.
Transaction Date: 5/5/2011