• Report: #334568

Complaint Review: Meijer Super Store

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  • Submitted: Sat, May 24, 2008
  • Updated: Sun, September 21, 2008

  • Reported By:Livonia Michigan
Meijer Super Store
13000 Middlebelt Rd Livonia, Michigan U.S.A.

Meijers Meijer Super Store Deliberate Price Gouging Livonia Michigan

*Author of original report: I cited the correct law

*Consumer Suggestion: JOHN...................................

*Consumer Suggestion: JOHN...................................

*Consumer Suggestion: JOHN...................................

*Consumer Suggestion: JOHN...................................

*Consumer Comment: Nope, he wasn't entirely incorrect, he just cited an inapplicable law

*UPDATE EX-employee responds: Unfortunately, you're incorrect

*UPDATE EX-employee responds: Unfortunately, you're incorrect

*UPDATE EX-employee responds: Unfortunately, you're incorrect

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I tried to purchase a motorcycle helmet at the Meijers in Livonia. The helmet was not price marked. The helmet was on a shelf with a sale notice marked 24.99. There was no sale date on the price notice The SKU was correct I took the helmet up to the counter and tried to pay for it, the price rang up 39.95. The cashier called for a price check. The man who came back said that was the correct price.

I took him back to where the helmet was located and showed him the sale price tag. He ripped it off of the shelf and said that the sale was over. I explained that by Michigan Law the price was established by the tag on the shelf. The Meijers representative told me that according to "Senate Bill ....".

The Meijer representative obviously did not know the difference between a Public Act and a Senate Bill. Since the representative did not quote the correct "scanning" law, Public Act 449 of 1976, he was also lying.

I complained to the Meijer customer service desk and they showed me a copy of the correct public act, without the correct definition of pricing. They declined to pay the "Scanner Bonus".

In the copy they showed me, from Act 449 of 1976, 445.360a Section 10a (1) (a) "There is a price stamped on or affixed to the item."

According to Act 449 of 1976, 445.353, the price must be "(1) The total price of a consumer item displayed or offered for sale at retail shall be clearly and conspicuously indicated in arabic numerals, so as to be readable and understandable by visual inspection, and shall be stamped upon or affixed to the consumer item. If the consumer item is in a package or container, the total price shall be stamped upon or affixed to the outside surface of the package or container and need not be placed directly upon the consumer item."

(2) The requirements of subsection (1) shall not apply to:

.......

(3) In addition to the exemptions allowed in subsection (2), a retailer may choose to not individually price mark not more than 25 classes of items or individual items which classes or items shall be listed and posted in a conspicuous place in the retail store, and may choose to not individually price mark not more than 25 additional classes of items or individual items which are advertised or featured at a reduced price.

(4) The price and the name or description of a class of items or individual items not marked pursuant to subsection (3) shall be indicated by a clear, readable, and conspicuous sign in immediate conjunction with the area in which the unmarked item or class of items is displayed.

I complained to the Attorney General of Michigan, Mike Cox. Meijers sent me a coupon for 10 dollars. Mike Cox closed the complaint.

I then went to several other Meijer stores and using their scanners found items mis price marked on the shelves. This took about a half hour per store to find at least one item marked on a shelf that scanned in with a price higher then the price marked on the shelf.

I filed another complaint with the Attorney General's office using the internet and nothing was ever done.

Meijer is ripping off Michigan Consumers, hand over fist, and the Michigan Attorney General is failing to do anything about it.

References:

Scanner Bonus
http://www.michigan.gov/ag/0,1607,7-164-34739-134114--,00.html

Michigan Law search
http://www.legislature.mi.gov/(S(d0umoh3vyamp2t55zecouv55))/mileg.aspx?page=home

Michigan Public Act 449 of 1976
445.351 to 445.360a

John
Livonia, Michigan
U.S.A.

This report was posted on Ripoff Report on 05/24/2008 05:07 AM and is a permanent record located here: http://www.ripoffreport.com/r/Meijer-Super-Store/Livonia-Michigan-48150/Meijers-Meijer-Super-Store-Deliberate-Price-Gouging-Livonia-Michigan-334568. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 9Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

I cited the correct law

AUTHOR: John - (U.S.A.)

There are two public acts that are applicable to Meijers deliberate abuse of the scanning law.

The first is the scanning law.

The second is what constitutes "affixing the price to the product".

Michigan Law clearly states that affixing the price to the shelf is legally defined as affixing the price to the product.

In addition, Meijers actually has their employees handing out a modified version of the scanner law which does not reference the laws defining what constitutes affixing a price to an object.

Further, Meijers has employees trained to tell customers that "senate bil..." constitutes an explanation of a public act.

Meijers is a store deliberately ripping off consumers using the scanner system.

Anyone literate enough to read the law can see that affixing a price to the shelf is the same as affixing the price to the item.

Go read the law.
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#2 Consumer Suggestion

JOHN...................................

AUTHOR: M - (U.S.A.)

so 1/2 hour in each store to find a scanning error. well personally i would say they are doing darn good. what a waste of your time. do you really think that mr fred meijer sits in his easy chair and tries to think of ways to rip you off. get over yourself.
go do someting to help little kids, be a big brother, work at your local school or church in your spare time or go pick weeds at the meijer gardens (it might tak you 1/2 an hour to find one but you sound like a guy who needs a challenge. get a life. fred is not purposely ripping you off. he has real people working for him and those real people make real mistakes. if you don't make mistakes at your job then you are not being pushed hard enough.
i would say neither one of you know the laws.
truely, meijer has to sell nothing at any price.
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#3 Consumer Suggestion

JOHN...................................

AUTHOR: M - (U.S.A.)

so 1/2 hour in each store to find a scanning error. well personally i would say they are doing darn good. what a waste of your time. do you really think that mr fred meijer sits in his easy chair and tries to think of ways to rip you off. get over yourself.
go do someting to help little kids, be a big brother, work at your local school or church in your spare time or go pick weeds at the meijer gardens (it might tak you 1/2 an hour to find one but you sound like a guy who needs a challenge. get a life. fred is not purposely ripping you off. he has real people working for him and those real people make real mistakes. if you don't make mistakes at your job then you are not being pushed hard enough.
i would say neither one of you know the laws.
truely, meijer has to sell nothing at any price.
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#4 Consumer Suggestion

JOHN...................................

AUTHOR: M - (U.S.A.)

so 1/2 hour in each store to find a scanning error. well personally i would say they are doing darn good. what a waste of your time. do you really think that mr fred meijer sits in his easy chair and tries to think of ways to rip you off. get over yourself.
go do someting to help little kids, be a big brother, work at your local school or church in your spare time or go pick weeds at the meijer gardens (it might tak you 1/2 an hour to find one but you sound like a guy who needs a challenge. get a life. fred is not purposely ripping you off. he has real people working for him and those real people make real mistakes. if you don't make mistakes at your job then you are not being pushed hard enough.
i would say neither one of you know the laws.
truely, meijer has to sell nothing at any price.
Respond to this report!
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#5 Consumer Suggestion

JOHN...................................

AUTHOR: M - (U.S.A.)

so 1/2 hour in each store to find a scanning error. well personally i would say they are doing darn good. what a waste of your time. do you really think that mr fred meijer sits in his easy chair and tries to think of ways to rip you off. get over yourself.
go do someting to help little kids, be a big brother, work at your local school or church in your spare time or go pick weeds at the meijer gardens (it might tak you 1/2 an hour to find one but you sound like a guy who needs a challenge. get a life. fred is not purposely ripping you off. he has real people working for him and those real people make real mistakes. if you don't make mistakes at your job then you are not being pushed hard enough.
i would say neither one of you know the laws.
truely, meijer has to sell nothing at any price.
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#6 Consumer Comment

Nope, he wasn't entirely incorrect, he just cited an inapplicable law

AUTHOR: Tim - (U.S.A.)

The OP IS correct in that he was entitled to the sale price. If there is no tag on the item itself, but there is a general tag stating that a certain group of items are a particular price (i.e. the yellow tag under the helmets that stated they were $24.99), then this is the price allowed under Michigan law. Read the entirety of the statute, and even the AG's "FAQ" linked in the original post, and you'll see what I'm talking about.

However, the "bonus" law, which allows for statutory damages, is not applicable to this situation because it IS limited to items with price tags on them.

So Meijer was in the wrong to the extent that they WERE required to sell the item for the sale price. However, if the consumer did not actually purchase the item, he has no recourse whatsoever, because he hasn't actually suffered any damages.

And if Meijer is engaging in this or similar activity on a regular basis, then the consumer is right in stating that a mass rip-off is ocurring, and the AG should at least conduct an investigation.
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#7 UPDATE EX-employee responds

Unfortunately, you're incorrect

AUTHOR: Amy - (U.S.A.)

While it isn't good customer service, Meijer was in the right. Since your helmet was not price marked, it does not fall under the scanning award. It even says it in the part of the Michigan statute that you posted. Good luck to you.
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#8 UPDATE EX-employee responds

Unfortunately, you're incorrect

AUTHOR: Amy - (U.S.A.)

While it isn't good customer service, Meijer was in the right. Since your helmet was not price marked, it does not fall under the scanning award. It even says it in the part of the Michigan statute that you posted. Good luck to you.
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#9 UPDATE EX-employee responds

Unfortunately, you're incorrect

AUTHOR: Amy - (U.S.A.)

While it isn't good customer service, Meijer was in the right. Since your helmet was not price marked, it does not fall under the scanning award. It even says it in the part of the Michigan statute that you posted. Good luck to you.
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