• Report: #368969

Complaint Review: Meijer

  • Submitted: Tue, September 02, 2008
  • Updated: Fri, July 16, 2010

  • Reported By:Indianapolis Indiana
Meijer
Indianapolis, Indiana U.S.A.

Meijer Everytime i go shopping there they try to cheat me and the people that work there are way to young or they don't know Indianapolis Indiana

*UPDATE EX-employee responds: You're kidding, right?

*UPDATE EX-employee responds: You're kidding, right?

*UPDATE EX-employee responds: cheap

*Consumer Comment: Cheat you how?

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Everytime i go there they try to cheat me and i been hearing from my friends the same thing .. i think its the people that work there are retards that cant get there ***t right ?

Ayleenas
Indianapolis, Indiana
U.S.A.


This report was posted on Ripoff Report on 09/02/2008 10:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Meijer/Indianapolis-Indiana-46113/Meijer-Everytime-i-go-shopping-there-they-try-to-cheat-me-and-the-people-that-work-there-a-368969. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

You're kidding, right?

AUTHOR: Former Meijer Employee - (United States of America)

First of all, it's people like you that make employees the way they are.  Thanks to your wonderful, holier-than-thou sense of entitlement, most customers that walk through the door act like overgrown children when things don't go their way.

Secondly, have you ever worked at Meijer?  It is not the "people that work there...that cant get there ***t right", as you put it (and look, you even misused "there" and "their", so I guess that Meijer isn't the only place on earth with retards).  It's the people who work there being scapegoated for all the things that corporate wants you to do.  Let me give you a little insight on Meijer:

1) In November 2007, Meijer made a ton of cuts to save a dollar here and there.  Part of those cuts was, once again, downsizing the amount of management for the second time in five years.  Where there was once a manager for every department, there is now one manager for five or six departments.  This one manager, if you're lucky, schedules two people to cover all five or six of their departments.  A few managers at my store had more than six departments to cover, so this may vary depending on your store.

2) The two people covering the entire floor cannot be everywhere at once and usually don't know every single item in every department.  This is because Meijer is cheap and decided to choose the way that makes the most money over putting more people on the floor that would be there to help customers.  Likewise, the people covering the floor do their jobs to the best of their abilities even though they are paid meager wages to do what six people would have been doing before November 2007.

3) When customers want service, they are usually impatient because they are under the impression that they deserve service before anyone else.  Meijer policy tells you that you should never explain why you took too long to get to a customer, but when you have someone like you calling you a retard and complaining to no end, it's hard not to explain why you couldn't get there sooner.  This usually results in the customer saying you're making up excuses, complaining to the manager, and walking away getting paid for complaining.  No joke--pick something absolutely random to complain about at Meijer (even if it didn't happen), and I'll bet the store director gives you a "guest satisfaction gift card".  These are usually $10 because you have to spend at least $10 before the register prints out a survey code at the bottom of the receipt. 

4) Oh, dear Lord, how the store managers love the survey.  Corporate loves the survey.  Corporate and the store love the survey so much that they can't see Meijer's cheapness is screwing them over on the survey scores.  You know, if they'd schedule three more people in GM and Grocery on any given shift, that survey they love so much would actually look decent.

5) "I feel valued for the work I do at Meijer" is consistently the question that receives the lowest scores on the yearly internal survey.  The internal survey is taken by all employees of Meijer.  It's possible that people being screwed over like I was is the reason why Meijer employees act like retards, as you put it.

There.  Got that off my chest.
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#2 UPDATE EX-employee responds

You're kidding, right?

AUTHOR: Former Meijer Employee - (United States of America)

First of all, it's people like you that make employees the way they are.  Thanks to your wonderful, holier-than-thou sense of entitlement, most customers that walk through the door act like overgrown children when things don't go their way.

Secondly, have you ever worked at Meijer?  It is not the "people that work there...that cant get there ***t right", as you put it (and look, you even misused "there" and "their", so I guess that Meijer isn't the only place on earth with retards).  It's the people who work there being scapegoated for all the things that corporate wants you to do.  Let me give you a little insight on Meijer:

1) In November 2007, Meijer made a ton of cuts to save a dollar here and there.  Part of those cuts was, once again, downsizing the amount of management for the second time in five years.  Where there was once a manager for every department, there is now one manager for five or six departments.  This one manager, if you're lucky, schedules two people to cover all five or six of their departments.  A few managers at my store had more than six departments to cover, so this may vary depending on your store.

2) The two people covering the entire floor cannot be everywhere at once and doesn't know every single item in every department.  This is because Meijer is cheap and decided to choose the way that makes the most money over putting more people on the floor that would be there to help customers.  Likewise, the people covering the floor do their jobs to the best of their abilities even though they are paid meager wages to do what six people would have been doing before November 2007.

3) When customers want service, they are usually impatient because they are under the impression that they deserve service before anyone else.  Meijer policy tells you that you should never explain why you took too long to get to a customer, but when you have someone like you calling you a retard and complaining to no end, it's hard not to explain why you couldn't get there sooner.  This usually results in the customer saying you're making up excuses, complaining to the manager, and walking away getting paid for complaining.  No joke--pick something absolutely random to complain about at Meijer (even if it didn't happen), and I'll bet the store director gives you a "guest satisfaction gift card".  These are usually $10 because you have to spend at least $10 before the register prints out a survey code at the bottom of the receipt. 

4) Oh, dear Lord, how the store managers love the survey.  Corporate loves the survey.  Corporate and the store love the survey so much that they can't see Meijer's cheapness is screwing them over on the survey scores.  You know, if they'd schedule three more people in GM and Grocery on any given shift, that survey they love so much would actually look decent.

5) "I feel valued for the work I do at Meijer" is consistently the question that receives the lowest scores on the yearly internal survey.  The internal survey is taken by all employees of Meijer.  It's possible that people being screwed over like I was is the reason why Meijer employees act like retards, as you put it.

There.  Got that off my chest.
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#3 UPDATE EX-employee responds

cheap

AUTHOR: Jim - (U.S.A.)

They try to cheat you ???? You go to a store, you buy something, you leave...Now that is out of the way.... Meijer pays their employees next to nothing...Unless you have been there 10 years or more....I didnt blame the store.. Their payscale is horrendous.... You cant expect to get decent, motivated, knowledable people to work for crap.... It could be their downfall.... But i'm sure there are other retail chains such as them that do the same... Its a very competitive business...Oh and their insurance is laughable....Try to live on 8.55 an hour and then have them take out 60 dollars a week for insurance that is horrible.... Well at least management can afford it....
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#4 Consumer Comment

Cheat you how?

AUTHOR: Anonymous - (U.S.A.)

In what way do you think Meijer's cheats you? What exactly did they do? If it's on prices that ring up wrong, that's everywhere you go. Walmart, Marsh, Krogers, etc..

As far as people being too young, it's retail, the only people they are going to get to work there is young people. No one wants to work retail, it sucks!

You don't like it go to another store. I believe you have a brand new Walmart that just went up there not too long ago, try that.
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