- Report: #804288
Report - Rebuttal - Arbitrate
Complaint Review: Meineke Car Care Center
Meineke Car Care Center6011 De Zavala Road San Antonio, Texas United States of America
Meineke Car Care Center Very bad service and Big scam San Antonio, Texas
*Consumer Comment: ripped off
*Consumer Comment: Yo, Meineke Guy!
*Consumer Comment: Really, Meineke? I mean, REALLY?!
*Author of original report: Why disrespect?
*REBUTTAL Owner of company: Owner Response #2
*Consumer Comment: Meineke for a gas line job?
*Consumer Comment: WOOOOOOW!!
*Author of original report: Lies and more lies
*Consumer Comment: At Least They Corrected the Issue
*REBUTTAL Owner of company: NOT a rip-off, just a mistake.
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I went back to my dorm and I started researching part costs. The fuel line cost $100 dollars online and I was charged $200 for the part. Hans had told me that he called every Chevrolet dealer in San Antonio and that the part was 200 dollars. [continued below]....
My car was done in the morning but when I checked under the hood, the fuel line had been routed through the front instead of through the back and I asked Hans to give me my old fuel line. I took it to another mechanic and my car was lifted. The mechanincs had done a horrible job. The metal fuel line was bent in come places and crimped in some places to compensate for incorrect placement. The fuel line did not even fit in the factory clips on the bottom of the car. This made me suspect that the mechanics had not bought the fuel line in the first place so I took pictures of the mechanic's work. I went to back to Meineke and I demanded a refund for my money since 1.) and original part was not used and 2.) the work done on my car compromised my safety. Rafael then told me that he could not refund my money and I told him that I did not trust any of his mechanics to do a second job on my car. He then told me that I could either take him to court or let him "fix" the job the mechanics had done. So I told him I would take him to court and then he told me to calm down and that he would buy the factory fuel line and fix my car. Then I confronted Hans about the work he had done and he was very irrate ( I was also irrate because of how they had tried to scam me) and he was talking profanities under his breath and was very aggressive when I told him he was a liar. He told me that the dealer sold fuel lines that looked exactly like the one they installed including all the dents and places were the fuel line was bent by hand severely crimping the fuel line and he challenged me to wait for the dealer fuel line so that we could compare it but the part never showed up that day making me wait for almost 3 hours. Then Hans told me my car would be finished by Monday.
I returned on Monday and the dealer fuel line finally arrived but the fuel line that was installed in my car was no where to be found. I thoroughly inspected the fuel line and It had no dents nor hand bends like Hans had previously explained to me. Then he told his team that they should start on my car and get it done as soon as possible and the hispanic mechanic replied rudely and aggresively " He can wait more hours" withoug noticing I was behind him. My car was finally done and when I arrived home I noticed garbage under my seats. My car is always clean from the inside. The mechanics had thrown dirty Q-tips inside,lots of plastic bottle caps, and an excessively oily shop towel and torn bits of of Meineke business cards. This is called RETALIATION and unprofessional behavior. Meineke is a scam and I have pictures and audio recordings of everything. My car was fixed but this cannot happen to anyone else.
This report was posted on Ripoff Report on 12/02/2011 03:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Meineke-Car-Care-Center/San-Antonio-Texas-78249/Meineke-Car-Care-Center-Very-bad-service-and-Big-scam-San-Antonio-Texas-804288. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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