I took my 2001 Chevy Impala in with a broken return fuel line. I was given a quote for the repair and it would come out at $450. Since my car was spilling gasoline under the hood, I decided to give the go ahead and I was told my car would be done that night. Nightfall came and I was called by Meineke and told my car was ready and I called my friend to take me there. When I got there the mechanic Hans and owner Rafael told me it was not ready that the fuel line had failed. Then Rafael told the counter attendant to bill me and that I should pay the $450 and that the car would be done by the morning. I payed and I started feeling uncomfortable with the situation.
I went back to my dorm and I started researching part costs. The fuel line cost $100 dollars online and I was charged $200 for the part. Hans had told me that he called every Chevrolet dealer in San Antonio and that the part was 200 dollars. [continued below]....
..... I then called every Chevrolet dealer and everyone told me they sold it for $101.93 so I confronted both Rafael and Hans and they told me they had to make a profit out of parts. I asked for the reciept and they had only paid $86 dollars for the part since they have an account with Ancira Chevrolet. This means they got a profit margin of 133% for the single fuel line. Later Rafael told me that they charge more than 100% for evey part they sell.
My car was done in the morning but when I checked under the hood, the fuel line had been routed through the front instead of through the back and I asked Hans to give me my old fuel line. I took it to another mechanic and my car was lifted. The mechanincs had done a horrible job. The metal fuel line was bent in come places and crimped in some places to compensate for incorrect placement. The fuel line did not even fit in the factory clips on the bottom of the car. This made me suspect that the mechanics had not bought the fuel line in the first place so I took pictures of the mechanic's work. I went to back to Meineke and I demanded a refund for my money since 1.) and original part was not used and 2.) the work done on my car compromised my safety. Rafael then told me that he could not refund my money and I told him that I did not trust any of his mechanics to do a second job on my car. He then told me that I could either take him to court or let him "fix" the job the mechanics had done. So I told him I would take him to court and then he told me to calm down and that he would buy the factory fuel line and fix my car. Then I confronted Hans about the work he had done and he was very irrate ( I was also irrate because of how they had tried to scam me) and he was talking profanities under his breath and was very aggressive when I told him he was a liar. He told me that the dealer sold fuel lines that looked exactly like the one they installed including all the dents and places were the fuel line was bent by hand severely crimping the fuel line and he challenged me to wait for the dealer fuel line so that we could compare it but the part never showed up that day making me wait for almost 3 hours. Then Hans told me my car would be finished by Monday.
I returned on Monday and the dealer fuel line finally arrived but the fuel line that was installed in my car was no where to be found. I thoroughly inspected the fuel line and It had no dents nor hand bends like Hans had previously explained to me. Then he told his team that they should start on my car and get it done as soon as possible and the hispanic mechanic replied rudely and aggresively " He can wait more hours" withoug noticing I was behind him. My car was finally done and when I arrived home I noticed garbage under my seats. My car is always clean from the inside. The mechanics had thrown dirty Q-tips inside,lots of plastic bottle caps, and an excessively oily shop towel and torn bits of of Meineke business cards. This is called RETALIATION and unprofessional behavior. Meineke is a scam and I have pictures and audio recordings of everything.
My car was fixed but this cannot happen to anyone else.