I took my Mercedes to Meinekes in Broken Arrow, OK for an oil & filter change. I asked if they had the filter and the synthetic oil needed. They said "yes." They said it would take 30 minutes. So, I waited there in the lobby. It turns out they did not have the filter and had to order it, but they did not tell me, just let me sit there waiting.
When the car was finally done, I drove it home and received a call stating that they had added 11 quarts when they should have added 8, and asked me to return. I immediately returned, they took out the overfill. However, the warning light kept coming on, so we took it back. Manager Chris Gibson said that they had corrected the problem but they would take another look at it to be sure.
When we went to pick it up he stated that the light never came on and they could find nothing wrong with the car. He stated that if the light came on again let him know and he would take it to the Mercedes shop to get them to reset the sensor. The light kept coming on and we smelled burning rubber, perhaps synthetic oil burning. So my wife called Chris who told her that after 150 miles the sensor would reset. If it did not, bring it back and he would take it to the Mercedes shop. After 150 miles we brought it back.
When I called and spoke to Chris I reminded him of his promise to take it to the Mercedes shop. He stated "OK, just bring it in." I did that Friday, 12/11/11, a little after 8 am. Chris was not there so I told the fellow at the desk that Chris was taking this to the Mercedes shop and what for. I asked how long did he think it would take and he said probably all day but I could call back later and talk to Chris.
I called back around noon to see when it would be ready and was told that it was already ready. We picked it up about 5:20 pm. We asked Chris about the burned rubber smell. He stated that was from a cracked valve cover gasket showing us oil on the manifold, the valves not being visible, and he stated it was not due to anything they had done. We thought that was odd because the valve cover gaskets had been replaced in 6/10/11.
We took the car home and the warning light was still coming on. So, today, 12/11/11, we took it back and Chris admitted that he reset the light himself and stated that we could take it to the Mercedes dealer if we wanted to, that he never said anything about taking to the Mercedes shop. He said that was "final". When I asked for his boss's name and number he would only give me the Meineke customer service number. Customer Service refuses to do anything about it.