• Report: #314151

Complaint Review: Meineke Muffler

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  • Submitted: Mon, March 03, 2008
  • Updated: Tue, March 04, 2008

  • Reported By:East Concord New York
Meineke Muffler
7604 Harford Rd, Parkville/ Baltimore, Maryland U.S.A.

Meineke Muffler Parkville/ Baltimore Maryland "Customer Service You Can Count On"? NOT! Meineke Ruins vehicles! Parkville/ Baltimore Maryland

*Consumer Comment: You are so wrong, it's sad

*Author of original report: So, Meineke installs used Catalytic converters?

*Consumer Comment: Your story seems to have changed

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Below in quotes is a prime example of Meinekes Customer service attitude after installing two incorrect and nonfunctioing catalytic converters into a Isuzu Trooper
"I will refund your money in full! Your refund check for ZERO dollars is in the mail as I type this. You paid ZERO dollars to have the converters installed, so that will be your refund amount.

YOU were not the Meineke customer. The person who sold you the car was. As with ALL products/services, the warranty only applies to the customer who purchased it...not the next person down the line who buys it from someone else.

Converters fail for one reason(other than road damage)...poor running condition of the engine. If yours are not working correctly, fix the engine. It is illegal to install used converters on a vehicle, so if it was done, there would be no reciept. The guy who sold you the car apparently brought his own parts to the Meineke, and they marked up the labor so the job was worth doing by the mechanic...just like ALL shops do.

You have no claim, just as Meineke Corporate told you. Why not complain about the maker of the engine, since that's the root cause of the failed converters? Or, how about the guy who sold you the car? He's the one who screwed you. Of course, that would be a waste of time, and he doesn't have deep pockets like a big Company does, right?"

Meineke, You obviously did not read the report of what is going on with the car, nor who owned it at the time of service. You are just trying everything you can do to get out of fixing the damage you did to this vehicle. "Customer service You Can Count On?" definitely NOT! The fellow who had the service done is going to be contacting you shortly, so will the better Business Bureau, the FTC and then some lawyers. This will end up costing you far more than if you would simply refund the $576.20 paid to you for your faulty work.

Elise
East Concord, New York
U.S.A.

This report was posted on Ripoff Report on 03/03/2008 07:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/Meineke-Muffler/Parkville-Baltimore-Maryland-21234/Meineke-Muffler-Parkville-Baltimore-Maryland-Customer-Service-You-Can-Count-On-NOT-M-314151. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

You are so wrong, it's sad

AUTHOR: Robert - (U.S.A.)

I work in LaPlata Md, not Baltimore. It is illegal to install used converters, which is why I said there would be no paperwork. You claim to have paperwork showing the converters were installed, so that pretty much rules out their being used.

This still fails to dismiss the FACT that YOU were not the person Meineke had as the customer. The "fellow from baltimore" was.

You have no warranty, because YOU were not the customer.
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#2 Author of original report

So, Meineke installs used Catalytic converters?

AUTHOR: Elise - (U.S.A.)

Robert from Meineke in Baltimore Maryland responded to the complaint I filed regarding the catalytic converters they installed that are the wrong converters for the vehicle and failed within three thousand miles complaint by saying this:

"Converters fail for one reason(other than road damage)...poor running condition of the engine. If yours are not working correctly, fix the engine. It is illegal to install used converters on a vehicle, so if it was done, there would be no reciept. The guy who sold you the car apparently brought his own parts to the Meineke, and they marked up the labor so the job was worth doing by the mechanic...just like ALL shops do."

So, Robert from Meineke, you are saying that your Meineke installed two used converters on the Trooper, as evidenced by my receipt? Did you say in the next breath that this is also illegal? Would it be the EPA that regulates this? Shall you call them or shall I? Why is the Baltimore Meineke location's information all over the warrantees for the converters? So what you have admitted to is installing used converters that we purchased through Meineke. wow, this is getting very interesting. I'll be right back. I have some phone calls to make.

The vehicles engine is/ was in spectacular working order before you installed that wrong converters on it. Perhaps if there is any resulting damage to the vehicle because of the shoddy work I will file a claim for this too.
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#3 Consumer Comment

Your story seems to have changed

AUTHOR: Robert - (U.S.A.)

"Purchased car from fellow in Baltimore MD, part of purchase deal was to have two catalytic converters who needed replacement replaced. He took it to the Meineke Muffler in Parkville/MBaltimore Maryland. they replaced the catalytic converters - but installed and sold him one new one, one old one. Neither one of them were the appropriate converters for the vehicle. They used multiple extra fitting and pipes to make something that shouldn't have been intalled fit. The Oxygen sensor was then placed in the wrong place.
Just under 3,000 miles, once the vehicle was in New York, the engine light came on. diagnostics showed that the converters were not functioning properly. We noticed unusually low gas mileage as well.

We contacted a local Meineke in Hamburg, NY who confirmed out diagnosis. However, the sales receipt from the original Meineke lacked some pertinent info - such as the store location and number. He promised to work it out with corporate and fix the problem. However, after 4 weeks of calls, I realized that nothing was being done to remedy the situation. I asked for the paperwork back- warrantees for the converters and original bill, which I received.

I called the corporate office myself hoping to peacefully resolve this with replacements. Much to my surprise, their 'customer Service' rep, we'll call her 'Hadrian' said that we were out of luck. First, she accused the fellow who iriginally brought the car in of bringing in his own bad catalytic converters and having them installed.
Next 'Hadrian' said that Meineke doesn't warrantee their work if the car changeds hands."

This is from your original complaint. Now you claim YOU were Meineke's customer. The problem is, the paperwork does not show that. It shows the "fellow from Baltimore" was.

Go ahead and sue. You'll lose.
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