automobile
  • Report: #877924

Complaint Review: Meineke

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  • Submitted: Thu, May 03, 2012
  • Updated: Sat, May 19, 2012

  • Reported By: TONI — Chandler Arizona United States of America
Meineke
6757 EAST SOUTHERN AVENUE Mesa, Arizona United States of America

Meineke broke my vehicle, lied, and refused to pay to fix Mesa, Arizona

*Consumer Comment: improbable

*Author of original report: Meineke Customer Service

*UPDATE Employee: Meineke Customer Service

*Consumer Comment: Stick to the former advice

*Author of original report: I KNOW WHAT YOUR PROBLEM IS

*Consumer Suggestion: I know what the problem is!

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2Author 4Consumer 0Employee/Owner

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On March 12, 2012 I took my 2001 Ford Excursion in to the Meineke location at 6757 East Southern Ave. Mesa, AZ. 85206 for a simple oil change. I arrived a little early maybe 10 minutes before them opening so I was told they could not take cars for a few more minutes so I would have to wait so I went back out to my vehicle. Upon waiting I noticed Dustin and another guy come out and make a comment while looking at my truck and turn and go back in a few minutes later they sent someone else out and he did the same thing made a comment out loud and went back into the shop. I got out my vehicle and asked the gentlemen was there something he needed to say he said no so i proceeded back to my vehicle to continue to wait.

 8 a.m came so I went in to have my vehicle worked . I asked to have an oil change and to have my brakes checked which they advertise the brakes being checked for free. Teona and I waited in the wait area as I watched threw the window. of the 3 people there they were asking where was the mechanic he had not made it in yet and when they called him he didn't answer so Dustin the (AKA) Manager pulled my vehicle in and proceeded to change my oil.

About 6-10 minutes into the job I hear banging so I jump up to find him banging on the peace on my car where the oil filter goes and yelling to the guy to come over asking him did the part look crooked they have a drop area where
they go down into the floor to change the oil. my vehicle has a 12 inch lift on it so I was able to witness everything that they were doing. I didn't say anything at the time because I was not aware that the peace he was actually banging on was the aluminum cooler that the oil filter attaches to. They proceeded to check all my fluids, other filters and filled my truck back with oil. I was then told that they could not check my breaks but they seem to look ok so I paid and left.

 within 2 weeks of driving I noticed my oil hand fluctuating so I stopped to check my oil to not only see that I barley had oil in my vehicle, but to also see that my oil was also going now into my coolant overflow.  I then contact several mechanics to learn that there had been damage done to my vehicle. So I contacted Meineke corporate office and they took my complaint around the March, 24th or 25th to come back now April 27, 2012 and tell me their response listed
below which was that the oil change(work they did)  would not have anything to do with what was going on with my car so they was not going to do anything, when all that is connected  the part that is cracked. isthe part that the oil filter connects to the same part that he chose to try and straighten by hitting on it.



This report was posted on Ripoff Report on 05/03/2012 02:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Meineke/Mesa-Arizona-85206/Meineke-broke-my-vehicle-lied-and-refused-to-pay-to-fix-Mesa-Arizona-877924. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

improbable

AUTHOR: Righteous1 - (USA)

Per three mechanics that I sent to this site to review the description and current stance, its highly IMPROBABLE that it is OIL from the Engine. Possibly Trans fluid or other Coolant fluids that became corroded thru time. BUT definitely the Two matters are entirely separate issues and deserve a professional review. Since the Poster is by no means a mechanic and cannot surmise the true cause, its best to leave it to a professional.

OP- Thanks for that laugh about the "talking to agencies"....That is a classic!
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#2 Author of original report

Meineke Customer Service

AUTHOR: TONI - (United States of America)

Thank You, but that is what I did first I contacted Meineke to let them know then your corporate office and have been given the run around. I am now seeking outside help from several agencies that handles these matters. I had also requested a written response from corporate as to what the findings were and never recieved a call back.
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#3 UPDATE Employee

Meineke Customer Service

AUTHOR: Hilda - (United States of America)

Toni - I am sorry to hear about your experience at one of our Meineke centers; we would like to help find resolve.  Please call us at our National Customer Service Hotline: 1-800-447-3070 as soon as possible. Thank you.
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#4 Consumer Comment

Stick to the former advice

AUTHOR: Righteous1 - (USA)

You were given valid recourse for your car dilema.
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#5 Author of original report

I KNOW WHAT YOUR PROBLEM IS

AUTHOR: TONI - (United States of America)

I KNOW WHAT YOUR PROBLEM IS you have no life I hope you enjoyed your 20 seconds of fame I see you have nonthing better to do then sit and make jokes about shit thanks for nonthing.
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#6 Consumer Suggestion

I know what the problem is!

AUTHOR: Righteous1 - (USA)

You can neither read, write (type),spell, or punctuate. Try Hooked on Phonics, It worked for me!

Piece out! 

Or Peace Out to those that can spell and read.

On a serious note, the garage has insurance, place a claim on this incident and have your insurance company battle it out.  Get a second opinion from a reliable garage to back up your claim.
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