- Report: #1019707
Report - Rebuttal - Arbitrate
Complaint Review: Meineke
Meineke17060 Devonshire St Northridge, California United States of America
Meineke FRAUD! Listen to this. Northridge, California
*General Comment: Call Your Lawyer!
*Consumer Comment: A lawyer...
*Author of original report: It's abundantly clear....
*General Comment: Complaint Doesnt Make Sense
*Consumer Comment: HUH?
I learned there was an hour wait, so I told the manager I would be back in an hour and see if the waiting period changes. He insisted that he writes my name/info down for an appointment so when I return in an hour, my car would be checked in and completed immediately. I said, fine. Sounded excellent to me.
I returned an hour later, checked my car in and waited 2 Hours and Thirty minutes for a simple oil change. Before they handed me my keys, the manager told me I needed new brakes, I had less than 10% pad left for the front and the back brakes. Interesting, because my mechanic just told me a week ago that my brakes had over 60% left of my break pads! Not only that, but the price breakdown was $120 plus $60 for the front and $115 plus $60 labor for the back. This was the "50% off" rate. Competitors charge $60 retail for brake pads and anywhere between 45-60 an hour. They wanted to charge me to two hours for labor and double the price for pads?? And that was 50% off?? Are they serious??!
It gets much worse. I declined the brake service and they gave me my car back. I drive off and The ENGINE LIGHT IS ON, THE VSC LIGHT IS ON, THE TRAC OFF LIGHT IS ON.
I call them immediately and informed them that these lights were not on before I pulled into their lot. They said bring it back, we'll take a look. Keep in mind, they already took 3 hours and 30 minutes of my day for a simple oil change.
I get back there and they take a look at my car for an additional 1 hour and 30 minutes. The manager comes back to me and says "I got good news and bad news" . WTF? Good News and Bad News?
The good news is we know whats wrong with the car. The bad news is it's going to cost $400 to fix. The manager claimed that it was an oxygen sensor that went bad. Really? in the middle of an oil change it just goes bad? I DECLINED.
I left the lot and guess what....ALL THREE LIGHTS ARE OFF. So they fixed their mistake and didn't disclose it to me, but instead tried to rip me off for an additional $400. I drove off happy to get away from them....AND THEN, I hear what sounds like 200 shopping bags stuck underneath my car. What was it? It turns out THEY FORGOT TO SCREW BACK IN MY OIL PAN COVER PLATE! I drove back and had they had the plate in their possession. I didn't get an apology, I got a cocky attitude that basically said "We Don't Give A F***"
5 Hours later..
and thats why I will never go to Meineke again and neither should you.
This report was posted on Ripoff Report on 02/24/2013 09:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Meineke/Northridge-California-91325/Meineke-FRAUD-Listen-to-this-Northridge-California-1019707. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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