• Report: #980146

Complaint Review: Meineke

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  • Submitted: Mon, December 10, 2012
  • Updated: Mon, December 10, 2012

  • Reported By: My2cents — Cleveland Ohio USA
Meineke
36705 Euclid Ave Willoughby, Ohio United States of America

Meineke Was overcharged for oil change - NEVER AGAIN Willoughby, Ohio

*General Comment: Ohio Administrative Codes

*Author of original report: Great Idea, thanks!

*Consumer Comment: STOP!

*Author of original report: $10 for the shop materials is a RIP OFF

*Consumer Comment: Just a question...

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 I want to express my disappointment after having visited a local Meineke location for an oil change.  I went in with a coupon in hand that says $19.95 in big red letters.  However the total amount turned out to be a whopping $30.  A man at the counter says to read the small print.  It states "additional disposal and shop supply fees may apply".  I assumed that these "fees" are traditionally a few $$, but no, the shop had their own ideas.

Remember that gal in Meineke commercial who is happily chanting, "My Money, My Choice, My Meineke"?  She must have failed to read the small print, too.

$10 for the shop materials?  What do they use, gold plated wrenches?

When you appeal to the meineke website, their standard response is that "we aim to provide all customers with quality service at a reasonable cost.  As each shop is individually owned and operated, prices are fixed by the free market that exists in each area. [continued below]....
.....  Since the corporate headquarters does not regulate pricing, each shop can opt out of participating in a special or coupon offering".

Their advertising is misleading.  Instead of preaching  about my money - my choice - my Meineke, why don't they disclose the fact that their shop materials bear an exorbitant price - more expensive than anywhere else.  They are promoting their coupons while at the same time being aware that the additional charges are up to an individual franchise.

Yep, taken for a ride by a local franchise.  Free market, huh?

NEVER AGAIN.

This report was posted on Ripoff Report on 12/10/2012 10:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/Meineke/Willoughby-Ohio-44094/Meineke-Was-overcharged-for-oil-change-NEVER-AGAIN-Willoughby-Ohio-980146. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 General Comment

Ohio Administrative Codes

AUTHOR: SUCKA! - (USA)

Read up on Ohio codes for Motor Vehicle Repair and Services.  You might find it interesting.

http://codes.ohio.gov/oac/109%3A4-3-13
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#2 Author of original report

Great Idea, thanks!

AUTHOR: My2cents - (USA)

Thanks a bunch, independent shops is a terrific idea, will look into this.  You're a genius.   Hi 5
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#3 Consumer Comment

STOP!

AUTHOR: Jim - (USA)

Stop messing around with these stupid shops where the "mechanic's" last job was Manager of French Fries at McDonald's. Find a good independent shop and form a relationship with them. I mean a real shop with full equipment and very experienced real mechanics. Such a place is not Walmart or a quick oil change place and isn't some guy who does this work in the evenings or operates out of a storage unit.
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#4 Author of original report

$10 for the shop materials is a RIP OFF

AUTHOR: My2cents - (USA)

My car takes 5 or less quarts of reg oil, and does use a standard filter.   This usually cost somewhere under $25.  Next time I'm going to the Rainbow Muffler.  
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#5 Consumer Comment

Just a question...

AUTHOR: Ken - (USA)

Did your car take 5 or less quarts of regular oil and  use a standard filter?

I agree, if they indeed charged $10 JUST for shop materials, they are a Ripoff.

They DO have the right to charge for special oils, more than 5 quarts and a better oil filter.
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