• Report: #352585

Complaint Review: Mel Clayton Ford

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  • Submitted: Thu, July 17, 2008
  • Updated: Sun, November 30, 2008

  • Reported By:Phoenix Arizona
Mel Clayton Ford
1550 E. Camelback Road Phoenix, Arizona U.S.A.

Mel Clayton Ford not honoring their contractual obligations, going out of business, lying car salesmen Phoenix Arizona

*Consumer Suggestion: suggestion....

*UPDATE EX-employee responds: Mel Clayton was never owned by Berge

*Consumer Comment: So many complaints about Mel Clayton!

*Consumer Comment: Why not buy a warranty?

*Consumer Comment: Mel Clayton Ford ALREADY owned by big company!

*Consumer Comment: Mel Clayton Ford ALREADY owned by big company!

*Consumer Comment: Mel Clayton Ford ALREADY owned by big company!

*Consumer Comment: Mel Clayton Ford ALREADY owned by big company!

*Consumer Comment: Some suggestions for the future, Candace

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I just found out today that Mel Clayton Ford is closing their doors tomorrow. They have been sold to a big conglomerate that will be at 1400 E. Camelback and called Camelback Ford.

I purchased a 2007 Ford Fusion in November 2007 and also purchased, for $500, the Mel Clayton Platinum Rewards Card. This service was to provide the scheduled oil changes and service maintenance for no additional charge. I have had one oil change so far which would have cost about $30.

Camelback Ford is not honoring this program and Mel Clayton is not going to do anything about it. It's just my tough luck so I am out $470. Kind of seems wrong to me.

Candace
Phoenix, Arizona
U.S.A.

This report was posted on Ripoff Report on 07/17/2008 07:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Mel-Clayton-Ford/Phoenix-Arizona-85014/Mel-Clayton-Ford-not-honoring-their-contractual-obligations-going-out-of-business-lying-352585. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 9Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

suggestion....

AUTHOR: Kathie - (U.S.A.)

try contacting 12 on your side and see if they can help you.
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#2 UPDATE EX-employee responds

Mel Clayton was never owned by Berge

AUTHOR: Jm Brutovsky - (U.S.A.)

Joe, as a former employee of Mel Clayton I can tell you that it was never owned, or operated in any way, shape, or form by the Berge Family. The dealership was always run by the Clayton Family. You need to get your fact straight before you start saying things that just are not true. Now, to the poor customer that started this complaint. I've got to tell you to not be too hard on the salesman that sold you the contract. He probably was not aware that the dealership was being sold. I worked there for 11 years and I can tell you that the owners and upper management there never let the employees know what major changes were in store until after the fact. That salesman that sold you the contract proabably found out that the dealership was being sold the same day that you did. If it makes you feel any better, the local paper stated on the day of the sale that while the dealership was sold, most employees were not retained. It is a good bet that saleman did n't have a job the next day. As far as I've been able to find out, the only employees that were retained, were in the service dept.
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#3 Consumer Comment

So many complaints about Mel Clayton!

AUTHOR: Ashley - (U.S.A.)

I filed a complaint about Mel Clayton three or four years ago here...nice to see they're still scamming people!!
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#4 Consumer Comment

Why not buy a warranty?

AUTHOR: Paul - (U.S.A.)

If I am buying a car I would recommend buying a ext service contract. The car is going to breakdown at some point so why not be covered. My only reccomendation would be to buy the MANUFACTURERS EXT WARRANTY. It is thier product and they are less likely to not cover something. I have bought only manufacturers warranties and have never been dissatisfied with the coverage. It has also saved me thousands of dollars in covering repairs, so I would have to disagree with the extended warranty part, they are a good idea as long as its a manufacturers warranty.
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#5 Consumer Comment

Mel Clayton Ford ALREADY owned by big company!

AUTHOR: Joe - (U.S.A.)

Mel Clayton Ford has been owned by the Berge Group for several years. They also own Berge Ford, Berge Lincoln-Mercury, Berge Volkswagon / Berge Mazda (all in Mesa) and in Scottsdale...they own (or used to own) Nissan of Scottsdale. They may own other dealerships in the valley as well. My experiences with their locations have always been positive.
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#6 Consumer Comment

Mel Clayton Ford ALREADY owned by big company!

AUTHOR: Joe - (U.S.A.)

Mel Clayton Ford has been owned by the Berge Group for several years. They also own Berge Ford, Berge Lincoln-Mercury, Berge Volkswagon / Berge Mazda (all in Mesa) and in Scottsdale...they own (or used to own) Nissan of Scottsdale. They may own other dealerships in the valley as well. My experiences with their locations have always been positive.
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#7 Consumer Comment

Mel Clayton Ford ALREADY owned by big company!

AUTHOR: Joe - (U.S.A.)

Mel Clayton Ford has been owned by the Berge Group for several years. They also own Berge Ford, Berge Lincoln-Mercury, Berge Volkswagon / Berge Mazda (all in Mesa) and in Scottsdale...they own (or used to own) Nissan of Scottsdale. They may own other dealerships in the valley as well. My experiences with their locations have always been positive.
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#8 Consumer Comment

Mel Clayton Ford ALREADY owned by big company!

AUTHOR: Joe - (U.S.A.)

Mel Clayton Ford has been owned by the Berge Group for several years. They also own Berge Ford, Berge Lincoln-Mercury, Berge Volkswagon / Berge Mazda (all in Mesa) and in Scottsdale...they own (or used to own) Nissan of Scottsdale. They may own other dealerships in the valley as well. My experiences with their locations have always been positive.
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#9 Consumer Comment

Some suggestions for the future, Candace

AUTHOR: Friendly Help - (U.S.A.)

When you buy a new, or used, car

*Never buy a maintanence program. You really won't save anything and you loose flexibility.
*Never buy an extended warranty- read the complaints here.
*Never buy rustproofing- the manufacturers have provided it.
*Never buy an interior protection package- you can do this yourself for $25.
*Never buy VIN-onto-window etching- who steals windshields?

And get your financing, if you need financing, at a trusted bank or credit union before you ever walk inta a dealership.

Also, read Consumer Reports.

And remember, if a new car really needs an extended warranty, don't buy that car. CR publishes detained reliability records on almost all cars up to six years old.
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