- Report: #1123393
Report - Rebuttal - Arbitrate
Complaint Review: Melaleuca Inc.
Melaleuca Inc.3910 S. Yellowstone Hwy Idaho Falls, Idaho USA
Melaleuca Inc. Melaleuca, Melaleuca the wellness company fraud liars idiots unethical runaround scam Idaho Falls Idaho
*Consumer Suggestion: A Great Wellness Company
*Author of original report: Melaleuca crazy or paid person
*Consumer Comment: Melaleuca Rip-off
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I originally signed up with a promise to make extra money. I soon realized this was nothing more than an Avon type company, this was in December of 2013. I returned the inferior and quite overpriced products and did get a refund.
During the first week of January of 2014 i got a mystery charge on my credit card statement from "Melaleuca backup order" in the amount of $69.xx. I again returned the inferior and overpriced products recieved a refund and sent a letter cancelling my membership. I did not set up any "backup order" when i signed up and even then the products they sent the second time seemed to be a random assortment of "eye health" vitamins. I notified my bank of the error on Melaleuca Inc.'s part. I thought my days with Melaleuca Inc. were over.
During the first week of February 2014 another charge from "melaleuca backup order in the amount of $69.xx. I thought I had cancelled my membership,...in writing. So i called and was bounced between 3 operaters before i reached i supervisor. (the operators didnt like my attitude, lol) The supervisor explained to me that a refund could not be issued because I signed up and didnt cancel. I explained that i did and sent it with my return. He told me that is the wrong address and couldnt issue the refund. After a few minutes of "re-explaining my situation" so to speak, he told me if I returned the products and promised to cancel at the correct address he could issue a refund to my account.
So I returned the products and waited. I thought they had duped me but i recieved a call today from the same supervisor i spoke with originally. He told me the products were recieved so he could "make and exception" and issue the refund.
If you want to cancel your membership and have the Melaleuca fraud stop you must do this as told to me by a supervisor at Melaleuca Inc. Send a letter with the following information; name on the membership, address on the membership, customer number, phone number, state you want to cancel membership, hand signature and date. Mail it to Melaleuca Inc. 3910 S. Yellowstone Hwy. Idaho Falls, ID 83402 ATTN: Data Entry. You can also fax the same letter to 1888-528-2090, make sure it is to the ATTN Data Entry. Also if you call Melaleuca Inc.'s order number at 1800-282-3000 enter extension 7035, it is a very helpful supervisor by the name of Cameron.
I sincerely hope this info helps someone who fell into the Melaleuca trap. The terms are confusing and decietful and unethical. Nobody should do buisness like this.
This report was posted on Ripoff Report on 02/13/2014 02:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Melaleuca-Inc/Idaho-Falls-Idaho-83402/Melaleuca-Inc-Melaleuca-Melaleuca-the-wellness-company-fraud-liars-idiots-unethical-run-1123393. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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